It seems the new wording was put in place last April 2, 2010. A little better, no? We said, “Time to rewrite the rejection message”, in August 2008, and point-by-point, argued what was awful about the past wording.
We’re very sorry, but our matching system cannot predict good matches for you.
eHarmony’s patented matching system was developed after extensive research into marital satisfaction. We use each person’s responses to our Relationship Questionnaire to predict the pairings of individuals that are highly likely to result in satisfying long-term relationships, based on what we learned through our research.
Continue Reading »
Today is exactly twelve months after the launch of Compatible Partners, the website opened by eHarmony because of its settlement of a discrimination complaint with the New Jersey Attorney General. To get themselves out of the lawsuit, eHarmony made several long-term promises and commitments to the state government of New Jersey,
We have made the commitment to the New Jersey Attorney General’s Office that we will put our business effort behind the new site to make it successful.
and today is a great time to review what the company, who made $250 million in revenues in 2009, has done so far. Continue Reading »
Yay, free money!
If you attempted to use the eharmony.com website to be matched with an individual of the same sex but were denied the opportunity to do so at any time between May 31, 2004 and January 25, 2010, and were a resident of California at the time of your attempt, you may be a member of the Settlement Class entitled to make a claim from the Claim Fund.
See http://www.queerty.com/youve-got-4-weeks-to-claim-eharmony-didnt-let-you-hunt-for-same-sex-matches-and-win-free-money-20100225/ , dated 25 February 2009.
Though a California Superior Court Justice ruled last October that eHarmony was unlawfully and intentionally excluding gays and lesbians from its services, the Kelly, Carlson and Soegi class action lawsuit agreed to drop the charges for a settlement of two million dollars.
The trial would have started on 1 February 2010.
Almost no changes will be made to the existing Compatible Partners service. (Read our review of eHarmony’s compliance to a previous New Jersey settlement.)
Continue Reading »
Have an opinion? Post a comment
eHarmony Customer Service hours were reduced from 24 hours a day to 20 earlier this week. Phone agents are now only available from 4am to 12am Pacific time. Customer Care became 24 hours a day in 2007, thanks to Scott Ackerman. Email support is still round the clock, but you can’t expect an instantaneous reply there, can you?
In other news, the last freebie Compatible Partners subscription ended December 15. Between March 31 to June 15, eHarmony gave each Compatible Partners registrant a free six-month subscription. The last of those subscriptions ended yesterday.
Have an opinion? Post a comment
Here is news for those who wish to participate in the California eHarmony class action lawsuit.
After issuing a series of rulings, a Los Angeles Superior Trial Court judge has set a trial date on the case, despite eHarmony’s opening “a separate business establishment” called Compatible Partners to settle with a separate complaint with the New Jersey Attorney General.
In a press release this morning from the plaintiff’s counsel
October 23, 2009 – A California Superior Court Judge in Los Angeles cleared the way for a class action discrimination jury trial against the well-known on-line dating company eHarmony.com. The jury trial will follow a series of rulings made by Judge Anne Jones, which rejected eHarmony’s attempt to dismiss the class action. The jury trial is set to begin on February 1, 2009 and to end around Valentine’s Day. It will take place in the Superior Court in Los Angeles, near eHarmony’s headquarters in Pasadena, Calif.
Continue Reading »
Have an opinion? Post a comment
Let my say finally after the history that eHarmony has with same-sex partners. I find it hard to believe that they are going to ride off in the sunset together. They have to have the technology in place otherwise they can not begin to do their job. Some businesses like gays as customers because th …
Respond to annomous1 »