eHarmony Blog.comMust-read entries
eHarmony opens the official eHarmony Blog today, with Pamela Holmgren (bio), eHarmony Director for Corporate Communications, at its helm.
Will the real EHB please stand up, please stand up?
Welcome to the blogging community, Ms. Holmgren!
Last 10 April, Californians Lynda Kelly and Miranda Soegi initiated a class action lawsuit on eHarmony for allegedly lacking a “scientifically proven system” for matching its members.
Lange & Koncius LLP, their counsel, set up a basic informational website www.eharmonyclassaction.com earlier this month. They were kind enough to link to one of our articles.
Question
There are a few discussions in this blog that I’d like to participate in. However, I’m an eHarmony employee and I want to be sure my contribution won’t jeopardize my employment. What would be your suggestion?
Answer
Your question is much more relevant today because we are currently hosted on United States jurisdiction. All it takes is a local court order to our interim hosting company and the hosting company would give out the IP addresses and the email addresses you used in your contributions. Yes, we know that the blog is in a risky state right now, and, that said, we are doing our best to remedy the situation as quickly as we can. (As you know, your company also runs business in the United Kingdom, so it became equally risky being hosted there, as we were for a couple of years.)
Here is the eHarmony Troubleshooter: How to fix what’s wrong with your eHarmony experience or membership:
| Symptoms | Possible solutions |
|---|---|
| I don’t get matches | Above all things your age, gender and geography (the 3 Gs) determine how many matches you ultimately will ever receive. Read this blog’s Match Settings page for a set of tricks. |
| The matches I get are missing answers or photos | This actually happens very frequently. Do you remember at the time you registered? Didn’t you receive matches before you got to complete your profile or upload photos or decide on a subscription? Now it’s your turn to be sent to new registrants. a. Give them time to do it. b. Send an IceBreaker or Photo Nudge to motivate them. |
| I want only profiles with photos | Unfortunately this is not technically possible. eHarmony is designed to send matches, not as a search engine. For example, if I have a photo and I got matched with you today, but I decided to remove my photo from the site this afternoon, do you want me to disappear from your match list, and then reappear a week later when I have uploaded photos again? That would be confusing. |
| My matches are really bad; Any suggestions? | A suggestion? It’s human nature to want what we can’t have or be attracted to those who will do us no good. Your matches may be off-the-chart of whom you usually find attractive — but the key is to have an open mind and an open heart. |
| My matches are really really bad | You can retake the test. For example, you may have inadvertedly given the site the impression that you’re a bible banger, looking for fundies. I know how that feels! It may be best to start all over. |
| My matches are too short | Close those matches; there’s nothing else you can do. The matchmaking algorithm doesn’t match on height, and the Match Flexibility setting is just a survey. Unfortunately, you just have more work to do. They apologize for the inconvenience. |
| My matches are too far, don’t match my Match Settings | Check your Match Flexibility settings. Anything less than the rightmost “Very Important” makes you fair game. Also, Match Settings changes take 3 full days to take effect. |
| My matches don’t view my profile / don’t do anything | Site traffic is seasonal: eHarmony is most busy before Valentines and is least busy in the summer and during the year-end holidays. The best thing to do now is view them and initiate communication.
And, before you say “fraud” or “scam”, you have to realize that eHarmony never promised anybody more than 12 matches a year and never promised anybody that matches will respond. Nonetheless, if you DO file a complaint somewhere, please let us know the details so we can publish the news. After all, many people just give empty threats. |
There are three kinds of lies: lies, damned lies, and statistics.
“On average, 236 eHarmony Members Marry Every Day. (Harris Interactive Research 2008) (Source)”
If you ever ask Harris Interactive for more information on the studies they ran from which eHarmony based its previous “90 a day” success claim and this one — after all IF IT IS TRUE, it should be repeatable, verifiable and able to bear scrutiny — here’s how Harris Interactive would reply to you:
Thank you for your inquiry to Harris Interactive Inc. The survey about which you are inquiring was conducted on a proprietary basis for eHarmony and any information you saw cited was released by the client.
By legal contractual agreement, the survey and the data collected are the sole and exclusive confidential property of the client; therefore Harris Interactive is not allowed to release, publish or distribute any information regarding the survey to outside parties. We respectfully request that you contact the client directly regarding the availability of more data or information.
Regards,
Harris Interactive Inc.
Quite an “Independent” study indeed, eh? VERY independent.
Honestly - who CAN you trust? With each day/week/month/year that passes, the almighty dollar begins to become more and more powerful and everyone now has a price. The Government will police it, that is until they're cut in on whatever the deal is too, at which point all will be declared 'legit.' I …
What are the steps of eHarmony’s Guided Communication process? What happens next after I send my match the questions I chose? When does it move to “1,” to “2,” … to “OPEN”? When do the photos appear? Since eHarmony itself won’t explain the steps to you, we’re going to explain it:
Yes, believe it — 21 steps, 10 turns. Doesn’t it feel like you deserve a gold star after finishing all of them?
i have the same situation as Diana- I rec'd an email from eharmony that a match requested communication, and when i click on "match requests communication" i see their profile and it says "send first questions". there is no icebreaker. any ideas? …
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