Fiona Posell (bios 1 & 2) (fionaposell@eharmony.com), eHarmony VP of Corporate Communications, informs ConsumerAffairs.com about their responsibility to customers who lose money to scammers whom eHarmony sent to them and with whom eHarmony implored that they communicate.
Love’s Labors Looted: Internet Dating Scams Can Get Expensive
Organized crime preys on the lonely; sites don’t check backgrounds
By Joseph S. Enoch
ConsumerAffairs.comLike so many others who go looking for love on Internet dating sites, Annette was lonely.
She thought she had found the answer to her loneliness when in early March, Eharmony.com matched her with John, a fair-skinned 41-year-old Christian building engineer from California.
The only problem was that he was working on a project in Nigeria, but would be back in the U.S. soon with his daughter, Hailey. …
Eharmony.com’s vice president of marketing, Fiona Posell, said the company is not responsible for any money its consumers lose to scammers that Eharmony.com matches them up with.
“We are very clear with our users, but ultimately it’s their responsibility and with many things, finding a relationship is an emotional experience and judgment can be clouded and that’s why we tell them to follow the guidelines we give them,” Posell said. …
“This is a very unfortunate, very unusual case and we feel really bad about it,” Posell said.
Read the rest of the article, dated 28 July 2008
A very unusual case, eh?
The list of “things to avoid” in the article and the “guidelines” Posell mentions are in Dr. Warren’s Guidelines to Open Communication.
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