Reporting all those wacky Nigerian scammers ended up getting me a free month of eHarmony!

The past few free communication weekends have been chock full of potential scammers signing up.  I refer to them all as Nigerians since that is where the bulk of them originate, but of course I don’t know for sure that they all originated from there.

I was contacted by several, all with gaping holes in their story, poor english composition skills, outlandish inconsistencies (among my personal favorites were:

  • the gentleman who purportedly lived in the “foothills of the Adirondack mountains”, which are apparently now located in the Bronx;
  • the gentleman born and raised in Italy who couldn’t speak Italian;
  • the “marine engineer” who couldn’t answer even the most basic questions about his occupation;
  • the childless widowed gentleman who suddenly volunteered that his 14 year old daughter and he prayed together before beginning communication with me (it’s a miracle I tell ya!);
  • the gentleman who claimed to live in a certain town that, unbeknownst to him, my family founded in the 1700′s, and yet having lived there all of his life and being a history buff … he didn’t have a clue as to what I was talking about when I mentioned my family;
  • the gentleman who works on an “oil rig” and lives in the Bronx (what a commute he must have!);

etc …. and I reported them all, along with a note about how I wasn’t paying to be matched with scammers … and I got this nice response:

Dear Shar,

Thank you for your recent notification.  We regret to hear that you have encountered numerous matches that appear to be suspect and/or may have been closed by eHarmony.  Please be assured that this is not typical of the type of matches our service normally provides and that we are continuing to investigate the matter.  Although, we encourage our members to always report any matches they believe have misrepresented themselves or may have acted inappropriately, we also monitor any unusual situations in which a member has been matched with multiple people that they have had to report for suspect behavior.  (Hmmmm …. hope the staffer assigned to monitor me doesn’t fall asleep reading some of the lame responses I get, lol) 

Making your eHarmony experience safe and successful is important to us.  Please know that we take your concerns regarding these matches seriously and have investigated the matter immediately.  We have reviewed and closed the accounts in question.  (Thanks eHarmony!) We do not recommend any further communication with any of these matches. (But I was having fun wasting their time!)

Based on your matching experience, we would like to offer you an extension of your membership, free of charge.  (SWEET!!!) Your new expiration date has been set to XX/XX/2008.  Our customer’s safety and security continues to be a top priority at eHarmony.  Notifications such as the ones you submitted help us find ways to improve our service and reduce risk.  We truly appreciate the time you have taken to report the matches you have had concerns with. (And I appreciate that free month!)  

Sincerely,

eHarmony
Customer Relations

YAY eHarmony!

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Comments 8

  1. SingleGuyInNC wrote:

    I know I’ve sent in my fair share of scammers over the past few months, since I had my first encounter with one and all I got was an offer to re-take their $40 personality test. That leaves me with feeling like it has been an “All I got was this lousy T-Shirt” vacation. I guess I don’t meet whatever criteria you met to get a free month. I wonder if it is even worth the keystrokes to e-mail customer service and see if I can strong-arm another month out of them.

    Posted 25 Jun 2008 at 8:44 pm
  2. Shar wrote:

    Call them!

    Tell them you told your friend how to report scammers, so she did, and she got a free month for reporting themand you didn’t.

    That’s true because I would have probably just deleted the first one or two and wouldn’t have looked for a way to report them until they started becoming a nuisance if I hadn’t seen your post on matchconcerns@eharmony.com. Before I saw your post I hadn’t received any scammers as matches … then I got a wave of them, lol.

    I added a paragraph to my reporting e-mail about how I wasn’t paying to be matched with scammers, that it was tiresome , a big waste of my time, can’t they just block certain countries, blah blah.

    The only difference between what you did and what I did is that I reported them all at once.

    You deserve a free month. You acted responsibly by reporting scammers.

    I bet they give it to you.

    Posted 26 Jun 2008 at 5:53 am
  3. eHarmony Blog wrote:

    Customer Service is indeed quick to give away extensions and free membership when you express and justify your concerns about the service. After all, the cost of one membership extension to eHarmony is almost negligible.

    I’m convinced that CS is doing its best to make up for the faults of their web design, their technology limitations and their Engineering department.

    So, guys, if you feel eHarmony is broken on your account, tell CS and (often they offer it first) get a membership extension.

    This is something I’ve known for a while, but am hesitant to announce. I don’t want the generosity abused.

    Posted 29 Jun 2008 at 6:18 am
  4. Shar wrote:

    No service is perfect, but the Nigerian thing is becoming a bit much.

    I got two more this weekend.

    Usually they are very obvious, but one one of them wasn’t. I got to open communication with him only to get a ridiculous cut & pasted first open communication.

    It is such a waste of my time and effort, and it makes me angry that they just don’t block a few certain countries entirely. I know there are ways around that … but I think most of them are looking for an easy mark and don’t want to put too much time into looking for the proverbial back door.

    I don’t mind paying them money for matches, even if nothing pans out because I realize I’m really just paying for potential. But these matches??? Total waste of my time and money.

    Posted 29 Jun 2008 at 5:11 pm
  5. SingleGuyInNC wrote:

    I sent an e-mail to matchconcerns complaining about scammers and pointing out someone I knew got a free month for reporting a bunch of them. I got a form-letter reply about dealing with dubious matches. Customer Service dropped the ball.

    They ignored (didn’t even answer) my request for an extension and the other question about matching in general I put forth to them. They _should_ have forwarded my message to another customer service rep so someone could address the second part of my concerns. That’s just bad customer service. A reply acknowledges that you read my e-mail in full, which they did not.

    I sent the same message via the help system to customer service to see if someone there will actually read it and respond appropriately.

    I guess they don’t care since I’m no longer a subscriber or they are no longer “on the ball” as I had previously observed. If I don’t get a satisfactory response from my second e-mail, I’ll get off my duff and make a phone call and then I’ll have something to complain about in addition to the scammers: their e-mail representative aren’t doing their job and didn’t bother to read my message.

    Posted 06 Jul 2008 at 9:05 am
  6. Shar wrote:

    If I were you I would just call. E-mail is not first in line for individual attention, but callers are.

    Posted 07 Jul 2008 at 5:30 am
  7. SingleGuyInNC wrote:

    I finally called them up.

    This issue is now “closed” with my post here:
    http://eharmony-blog.com/1056

    Posted 05 Sep 2008 at 9:42 am
  8. Simone wrote:

    I found a pic of your scammer and matched it to one I have been sent…actually serveral he sent….only his name is Dr Michael Mona In Irag……..He tried to deny it but I found 5 other pictures of him with a different name….it appears he has been and continues to do this since Feb/08. that is when his picture was posted to scammers.

    Very Sad,
    Simone

    Posted 11 Apr 2010 at 5:25 pm

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