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eHarmony changes the communication process?

Is it just me/my imagination or has eHarmony changed the communication process on us?

I initiated communication with a match yesterday and normally it goes like this:

  1. I ask my first questions (I initiate)
  2. They answer and send me their questions for me to answer
  3. I answer their questions and wait for their MHCS
  4. I read their MHCS, send mine and can immediately send my 2nd questions for them to answer

(This assumes that they get my MHCS, read them, if they like them, they have my 2nd questions to answer, if not, they close)

Well, this time, after she sent me her MHCS, I read them and sent her mine but communication is now “blocked”: I’m not allowed to send 2nd questions.

Instead, she now has to agree to my MHCS and she sends 2nd questions instead of me.

I’m sure that this has to have just changed this week or very recently (it’s not like I get to run through the stages of communication every few days).

I could also swear that the prompts that you read while waiting for a match to do “their thing” have changed to be “friendlier”.

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Comments 3

  1. Slam wrote:

    Not your imagination, I noticed the same thing too. I don’t think this is an altogether bad thing. By changing it, the person who opened the match then becomes the first person to write during open communication. To me, that’s better.

    Posted 16 Apr 2008 at 2:44 am
  2. eHarmony Blog wrote:

    Based on what I see, they made exactly two changes on around Friday 28 March 2008:

    1. The person who opened the match becomes the first person to answer open-ended questions.

    2. The person who opened the match becomes the first person to write the first message in open communication.

    You caught one of the two snags:

    1. The person who initiated can only send his MH/CS and then he has to go back waiting again.

    2. The person who has finished answering the initiator’s open-ended questions then has to wait for the initiator’s first message, which likely will have more questions. (“Will the grilling end?” is the thought.)

    Hey thanks for spotting this.

    Posted 16 Apr 2008 at 11:32 am
  3. Mateo wrote:

    Mateo wrote:
    After reporting Technical problems that I kept having with the website customer care would reply with automated generic email responses that had NOTHING to do with the problems I was experiencing. eharmony made no effort to contact me and address the problems or attempt to fix them or apologize. The customer service number is conveniently “experiencing an unusually high volume of calls” during regular business hours when management is present and you are asked to call back at a later time. When you call back at a later time customer service tells you there isn’t anyone there after hours that can deal with your problem. When I complained via the incredibly stealthy “contact us” section and located a link to send and email, eharmony cancelled my subscription and refunded a small portion of my membership fee. Furthermore they refuse to answer any of my emails sent to customerrelations@eharmony.com which supposedly is sent directly to the administrators of the company. The worst part about it is that I had really connected with someone I like and I have no way to continue communication. I would like to know if there are other unfortunate victims of this type of corporate abuse that would like to contact me.

    Posted 29 May 2009 at 8:12 pm

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