A few days ago, SingleGuyInNC wrote about how he requested eHarmony Customer Service to reopen a match he closed many moons ago. The topic was “I accidentally closed a match, can I re-open it?” CS supposedly sent the match a message, but, according to SingleGuyInNC, the plan didn’t work.
In case you are wondering what is the wording of such a message from eHarmony Customer Care, in order to decide whether it is too pushy, pleading or pathetic, here it is:
Subject: eHarmony Communication Request [Incident: XXXXXX-XXXXXX]
Dear eHarmony Blog,
Greetings from eHarmony Customer Care.
Your match Jan from Anytown, USA recently contacted us and expressed interest in re-opening communication with you. Please reply if you are agreeable and I will re-open this match.
«Some tip for using eHarmony goes here.»
We look forward to helping you find the love of your life.
We have recently introduced a new service called Refer a Friend. If you would like to share the joy of helping your friend find the love of their life, please select the following link: http://www.eharmony.com/refer/. We can send your friend a message so they can experience all eHarmony has to offer.
(The message is in plain text, like the usual communication from Customer Service.)
The recipient can, alternatively, send a Final Message.
What do you think of the message wording? Is it pathetic? If the recipient is a bit unsure, do you think he or she will reopen the match?
Meanwhile, we have a past post that shows the full text of a Final Message. Do you think a match will reopen the match with that?