eHarmony customer service “on the ball” / long v. short questionnaire?
I recently (today, on a Sunday) sent in an request to eHarmony customer service. First of all, I was amazed that I got an answer on a weekend and within a couple of hours. I’ll have more details on the actual request, which is a separate topic, once I see what happens with the request (something that was possible in the past but not practical).
The interesting thing about this e-mail from CS was the second part of the message, which had nothing to do with my request:
Additionally, I’d like to take this opportunity to give you a suggestion that you may find helpful. While reviewing your account, I noticed that you originally took the questionnaire in 2006. As it has been a significant amount of time, I would like to recommend that you consider retaking your Relationship Questionnaire. With six PhD Psychologists constantly working to improve our matching process, we want you to have the most up to date version we can provide. We understand that often peoples’ goals, interests, and desires change over time and updating the questionnaire will help you insure that you are being matched with the most compatible individuals for you at this time.
The decision is entirely yours. Please know that if you do decide to retake it, you will not be able to access your account or communication until it is complete. As such, I would recommend setting some time aside to take it. The results will only affect new matches, not the ones currently in your account. If you are comfortable with this and would like me to reset the questionnaire for you, please respond to this e-mail and we will be happy to reset it for you.
Interesting. I took the 436 question survey way back in late 2006. I wonder if I would get more/better matches with the updated survey. I have had some changes in my beliefs as a person since then but I’m not sure how much of an impact this will have overall on finding more or more suitable matches for me.
I think what is most disturbing about this, is that I’ve been on the service long enough to be in this category. Oh, to be less knowledgeable/picky and just find someone, eh?
I have to wonder how many others have been on eHarmony for over the recommended interval of 1 year without having found “that special someone”. There is a statistic for them to start tracking: how many couples do they successfully match in a certain time-frame versus how many active subscribers don’t find someone and what can eHarmony do to help those of us that aren’t meeting with success.
I see a couple of ideas: automatically e-mail us telling us to broaden our geography if it sees that we are too picky or maybe even automatically send us some potential matches outside our parameters and throw them up in another search tab without actually matching us (notifying them, since we aren’t really a match by our standards).