eHarmony marries 120 couples a day, as reported by the New York Times

John Tierney of the New York Times pays a visit to Dr. Galen Buckwalter and Dr. Gian Gonzaga of eHarmony Labs, and learns how online dating sites are competing to develop algorithms for finding love. An excerpt:

Hitting It Off, Thanks to Algorithms of Love
by John Tierney, 29 January 2008

“The company estimates, based on a national Harris survey it commissioned, that its matchmaking was responsible for about 2 percent of the marriages in America last year, nearly 120 weddings a day.”

… Online companies give scientists a remarkable opportunity to gather enormous amounts of data and test their theories in the field. EHarmony says more than 19 million people have filled out its questionnaire.

Its algorithm was developed a decade ago by Galen Buckwalter, a psychologist who had previously been a research professor at the University of Southern California. Drawing on previous evidence that personality similarities predict happiness in a relationship, he administered hundreds of personality questions to 5,000 married couples and correlated the answers with the couples’ marital happiness, as measured by an existing instrument called the dyadic adjustment scale.

The result was an algorithm that is supposed to match people on 29 “core traits,” like social style or emotional temperament, and “vital attributes” like relationship skills.

“We’re not looking for clones, but our models emphasize similarities in personality and in values,” Dr. Buckwalter said. “It’s fairly common that differences can initially be appealing, but they’re not so cute after two years. If you have someone who’s Type A and real hard charging, put them with someone else like that. It’s just much easier for people to relate if they don’t have to negotiate all these differences.”

Does this method actually work? In theory, thanks to its millions of customers and their fees (up to $60 a month), eHarmony has the data and resources to conduct cutting-edge research. It has an advisory board of prominent social scientists and a new laboratory with researchers lured from academia like Dr. Gonzaga, who previously worked at a marriage-research lab at U.C.L.A.

So far, except for a presentation at a psychologists’ conference, the company has not produced much scientific evidence that its system works. It has started a longitudinal study comparing eHarmony couples with a control group, and Dr. Buckwalter says it is committed to publishing peer-reviewed research, but not the details of its algorithm. That secrecy may be a smart business move, but it makes eHarmony a target for scientific critics, not to mention its rivals. Read the rest of the article

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Comments 2

  1. Mary Riley wrote:

    I have been a member for around 3 months since April 15, 2009. I have Rely ID and my credit paid for my services. After 3 months EHarmony decided to close my account. I got the message today. It was very vague and did not tell me why. The language they used about violation of user terms, lying about age, marriage so forth which I haven’t done. I think the reason they are doing this is because they have not been able to find a lot of matches for me unless they go out of state. They have mishandled some of my matches and have matched me up with guys I felt I had little in common and some of them seem shallow. I relate some of these concerns and they would reassure that they would be able to find someone for me. But, all a sudden out of the blue they have closed out my account. If I do not get a reason and they reinstate me I am filing a complaint with the Better Business Bureau. In the almost three months I was there there were only two I got to open communication with. One of them they closed him out without my consent because I express concerns about him and later re-open when I requested it. By that time he had lost interest. It was a mistake for me to do, their Risk Management Team did that. I could go on. I thought though that they were an upscale ethical service. But, I am beginning to think that they do not have the edge on ethics. Again, I am not sure why they closed me out. Maybe it is because I am in my sixties and I am in a smaller city and they think they will not be able to find anyone for me. But, I am really upset with them. I think I should be able to stay until my contract is over.

    Posted 01 Jul 2009 at 8:01 pm
  2. eharmonyblog wrote:

    I have moved Mary Riley’s discussion to a separate post. Thank you.

    Posted 10 Aug 2009 at 8:46 am

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