Usually eHarmony will just silently create an entry in their FAQ to answer customer questions about the site. Yet, yesterday, on eHarmony Advice, eHarmony posts an official explanation why there isn’t a fill-in reason when closing a match:
… Providing an empty field that would allow for any type of input is a guarantee of hurt feelings and unpleasant communication. This is an unfortunate truism on the web today. We don’t believe it is good policy to allow a match, who is essentially a stranger, to critique you in a free-form manner. With millions and millions of users exchanging messages each day, it would be impossible to actively moderate such a feature in a timely fashion. We could moderate for inappropriate language, as we do in other parts of the site, but catching unpleasant, mean and derogatory language would be impractical.
… No matter what may have been communicated to that point, this person has decided to close the match….
But honestly, it doesn’t matter what this person thinks or says about you. What matters is turning forward and moving on, continuing to reach out and communicate, and being open to new individuals.
Thank you, eHarmony, for the explanation. It would be a great idea to put these encouraging words of yours on the Close message screen, too.