eHarmony Blog has been receiving questions recently about matching basics, photos, communication and so forth. As it turns out, eHarmony has an official area for answers to these questions — it’s great and useful reading.
Here is the complete list of questions found in eHarmony’s Frequently Asked Questions (FAQ) area. Grab your official answers here.
If a “Already registered with eHarmony” page appears, this means eHarmony has deleted the answer from the Help system. If this happens, start over on the main Help page (the link called “Help” at the bottom of eHarmony pages) and research from there.
- How do I edit my About Me Introductory Information?
- How do I view the information my matches see about me?
- How do I close my account or delete my profile?
- (deleted)
- (deleted)
- How do I edit my occupation?
- How do I communicate with a match?
- What are the stages of Guided Communication?
- What advice do you offer when entering Open Communication?
- What is Open Communication?
- What is FastTrack?
- How do I send a Nudge?
- Why aren’t my matches responding?
- Are my matches notified of the match at the same time I am?
- Are non-subscribers counted as matches?
- How can I send in a photo of our success story?
- How can I update eHarmony on our success story?
- I have met my soul mate on eHarmony! How do I close my account?
- Where do I go to tell eHarmony of my relationship?
- How do I change my age preferences?
- How do I change my match preferences like distance, religion and ethnicity?
- How do I change my geographical search preferences?
- How do I turn matching on and off?
- Do you match on appearance?
- Do you match on income?
- How are my matches chosen?
- How does education figure into the matching process?
- How does height figure into the matching process?
- How does your match guarantee work?
- Why is body type not included in my match’s profile?
- Why is ethnicity revealed on the Match Details page?
- (deleted)
- (deleted)
- Why am I getting matches outside my search radius?
- Why can’t I see all my matches?
- What if I don’t like my matches?
- How do I increase my matches?
- How many members do you have in my area?
- Why don’t I have matches?
- How do I put my match on hold?
- How do I close a match?
- How do I view my match’s photos?
- How can I resize my photos using Windows?
- How do I edit my Caption?
- (deleted)
- What are your photo posting guidelines?
- How do I post a photo?
- Are users required to post a photo?
- (deleted)
- Why do I have to subscribe to see photos?
- Why is my photo displaying an error?
- Why can’t I see my photo?
- What is the Compatibility Profile?
- How do I view my Personality Profile?
- How do I share my Personality Profile with my matches?
- What if I do not agree with my Personality Profile?
- Can I retake the Relationship Questionnaire?
- What if I’m having trouble completing my Questionnaire?
- How do I clear my cache?
- (deleted)
- (deleted)
- (deleted)
- (deleted)
- Do those responding to inquiries have to pay?
- Are Gift Cards Refundable?
- Can Gift Cards be used for Cash Subscriptions?
- Can I use a promotional code with my Gift Card?
- How do I redeem my Gift Card?
- What if I have more questions about Gift Cards?
- Where is the PIN number on my Gift Card?
- (deleted)
- How do I use a promotional code?
- (deleted)
- (deleted)
- Is eHarmony a free service?
- What types of payment do you accept?
- Why is eHarmony more expensive than other sites?
- (deleted)
- What if I have a broken link in an e-mail you sent me?
- Why am I not receiving e-mail notices?
- How do I enable cookies?
- Why can’t I access your site with NetZero?
- (deleted)
- (deleted)
- Why won’t your system accept my Canadian postal code?
- How do I send correspondence to eHarmony via FedEx or UPS?
- How can I contact eHarmony?
- (deleted)
- What is PayPal?
- (deleted)
- (deleted)
- What is Bill Me Later?
- Can I transfer my eHarmony.com account to eHarmony.ca?
- What is the eHarmony Premium Personality Profile?
- (deleted)
- (deleted)
- How can I purchase the Premium Personality Profile?
- Can I leave the Premium Personality test in the middle and resume where I left off?
- How can I view my Premium Personality Profile?
- Can I get a refund for the Premium Personality Profile?
- (deleted)
- What is eHarmony Labs?
- (deleted)
- (deleted)
- (deleted)
- How do I get a refund?
- How do I access the 5 Keys to Success Video?
- (deleted)
- (deleted)
- (deleted)
- What is Match Rating?
- (deleted)
- (deleted)
- What is eHarmony Secure Call?
- When is eHarmony Secure Call available?
- Can I use my cell phone with eHarmony Secure Call?
- How do I make an eHarmony Secure Call?
- How will I know when a match is requesting a Secure Call with me?
- How do I accept an eHarmony Secure Call authorization request?
- How do I decline an eHarmony Secure Call request?
- What if I receive a call from a match whom I would like to speak with but I am unable to take the call at that particular time?
- What if I receive a call from a match whom I do not wish to speak with at any time? Is blocking a match the same thing as closing a match?
- Why was I blocked from calling a match?
- Is there any way to leave a voicemail for my match?
- Can I talk to the same match using different phone numbers at different times?
- (deleted)
- How do I purchase Secure Call?
- (deleted)
- How can I change my phone number that is used to make and receive calls?
- (deleted)
- If I purchase a subscription, can I place it on hold?
- (deleted)
- (deleted)
- Why am I having technical difficulties logging into my account?
- Why am I experiencing difficulties accessing the Success Story videos?
- What is RelyID?
- How do I purchase RelyID?
- (deleted)
- (deleted)
- Can you see my authentication questions and answers?
- Will my RelyID status ever expire?
- (deleted)
- Is RelyID available to residents outside the United States?
- What is eHarmony Parenting
- How can I unsubscribe from eHarmony’s promotional e-mail distribution list?
- (deleted)
- (deleted)
- Why am I not receiving eHarmony e-mail notifications?
- What is a Photo Nudge?
- How do I send a Photo Nudge?
- How do I reply to a Photo Nudge to upload my photo?
- How do I reply to a Photo Nudge to share my photo?
- What if I no longer wish to receive Photo Nudges?
- What is Photo Wizard?
- (deleted)
- (deleted)
- What is Preferred Communication Type?
- What are the 29 Dimensions of Compatibility?
- Does Dr. Warren or eHarmony offer counseling services?
- (deleted) — This is probably the same-sex question
- Why do you not you accept separated members?
- What is eHarmony Advice?
- (deleted)
- (deleted)
- (deleted)
- (deleted)
- How do I resize my photos using Vista?
- How do I change my username?
- How do I change my name as it appears to my matches?
- I forgot my password, how do I log into my account?
- How do I edit my About Me or profile information?
- How do I edit my Introductory Information?
- How do I edit my General Information?
- How do I change my age or date of birth?
- I accidently closed a match, can I re-open it?
- How do I delete a match from my list of matches?
- Why am I not receiving e-mail notifications?
- (deleted)
- Why can’t I login into my account?
- (deleted)
- Why am I having trouble completing my Questionnaire?
- Is My Computer Compatible with eHarmony?
- Why did I timeout while writing a message?
- How do I clear my cache?
- I am an Embarq subscriber, why can I not login to my account?
- (deleted)
- Why am I getting matches outside of my current settings?
- How do I change my age preferences for my matches?
- Why won’t your system except my Postal Code?
- How can I contact eHarmony?
- (deleted)
- (deleted)
- How do I locate the verification code on my credit card?
- Why am I recieving a Blank Page when logging into my account?
- (deleted)
- (deleted)
- What is Icebreakers?
Canada
- How do I get a refund?
- Why did my eHarmony subscription automatically renew?
- How do I turn off auto-renew?
- How do I turn on auto-renew?
Australia
- How can I unsubscribe from eHarmony’s promotional e-mail distribution list?
- How do I change my age preferences?
- How do I change my e-mail address?
- How do I change my geographical search preferences?
- How do I send correspondence to eHarmony via overnight post?
- How much does an eHarmony membership cost?
- I forgot my password, how do I log into my account?
- Is eHarmony Australia a free service?
- What are your photo posting guidelines?
- I forgot my username or password, how do I log into my account?
- My match has multiple photos posted, why am I experiencing an error when viewing them?
Corporate FAQs
- What is eHarmony?
- How is eHarmony different from other online dating websites?
- What is eHarmony’s mission?
- Who founded eHarmony?
- When was eHarmony founded?
- Why was eHarmony founded?
- What is Dr. Warren’s current role at eHarmony?
- Who is on eHarmony’s Board of Directors?
- Who is part of eHarmony’s Management Team?
- Who are eHarmony’s shareholders?
- In which countries does eHarmony currently operate?
- Does eHarmony modify the compatibility model so it translates to singles in other countries?
- Why does eHarmony invest in scientific research?
- Does eHarmony have a research team?
- What other services does eHarmony provide?
- What is eHarmony Labs?
- What is eHarmony Advice?
- What is eHarmony Marriage?
- Does eHarmony have a blog?
- Are the couples on your commercials real eHarmony users or actors?
- How many couples marry after meeting on eHarmony?
- How are you able to determine the number of marriages in the U.S. that have resulted from eHarmony matches?
- How many registered users does eHarmony have?
- How diverse are eHarmony users?
- How does eHarmony’s matching service work?
- How long does it take to complete the questionnaire?
- How can the questionnaire determine compatibility?
- Why are dimensions of compatibility important?
- What are examples of dimensions of compatibility?
- What are the Communication Stages?
- What are some examples of questions in the Communication Stages?
- What is Open Communication?
- What is FastTrack?
- What steps does eHarmony take to ensure the safety and security of its subscribers?
- Does eHarmony conduct background checks on its users?
- Why does eHarmony not have matches for everyone?
- Why does eHarmony not accept married or separated members?
- Why does eHarmony have a premium price?
- How do I subscribe to eHarmony’s Singles Matching Service?
- How do I contact Customer Care?
- Who do I contact if I have a press inquiry?
- How do I place advertising on eHarmony?
- I met my spouse on eHarmony! How do I share my Success Story?
- How do I apply for a job at eHarmony?
- Where can I learn about the eHarmony’s policies, rules and regulations?
(Updated 15 March 08: added nos. 675-732 and Canada and Australia)
(Updated 31 July 08: added corporate FAQs)

Do you like this article? Post a comment on Facebook