(One of our readers, Stacey, writes:)
Word to the wise: Be sure you have checked off all the appropriate boxes in your eharmony Settings window if you don’t want to continue your subscription. If not, they will charge your credit card or bank account … and then refuse to refund your money when you call to tell them that you didn’t want to renew your subscription.
Apparently part of the information that they bombard you with when you first sign up (in addition to the brutal personality questionnaire) is a notice that you have basically agreed to automatically renew your subscription … unless you go into the Settings window and make sure to check the right boxes. (There’s a do not renew option, along with a cancel my subscription option.)
That’s fine and dandy. But you’d think they’d at least send you an e-mail alert BEFORE renewing your subscription and asking you if you want to renew, instead of sending the e-mail AFTER they have charged your credit card. To me, that would be a much more forthcoming way to do business, particularly since they bombard you with e-mail about every other little thing. (It really annoying to get a message every time someone matches your personality profile, or there’s a special on memberships, or someone responds to your questions.)
So just beware of this issue, or you will be charged and they will unequivocally refuse to refund your money.