eHarmony Blog.com

Good morning guys! This is my first post here, so go easy on me. I think having an “unofficial” eHarmony Blog is a cool idea, and letting strangers contribute to it is even cooler. Yesterday, another member in the eHarmony Cracked group asked me in a quick email whether eharmony.com is up. He can’t seem to log in.

Well, yeah, this screen is appearing more and more often when I sign in:

A prevalent problem

Many users have reported this problem, apparently, because they have put up a FAQ on it. The FAQ basically blames your browser. To fix it you must restart your browser, or delete your browser cookies.

Is it really my browser’s problem?

Well, no. When every other website, even those more complicated than eharmony, work fine, and suddenly one Wednesday morning eHarmony won’t let you in — I doubt that it’s your browser’s problem.

Sometimes, the site really is down for maintenance or upgrades. Clearing your cookies or restarting your browser won’t let you in. Sometimes the site will let you in, then kick you out right after you type a carefully-composed reply to a match. What a mess!

Could they have at least let us know of outages?

eHarmony’s company policy is never to announce any system outages. This policy is obvious because they switched terabytes of data from Microsoft SQL Server to Oracle — a intensive project six months long at least — without letting a single customer know.

If they do this on major upgrade projects, would you expect announcements on small ones?

Is this fair to customers? I think their philosophy is that their service is not mission-critical or time-critical at all. I think they think that, anyway, we and our matches can wait. If eHarmony’s business is in finance, in business communications or in buying/selling, customers won’t find this acceptable at all.

But no, they think their customers are just having tons of fun meeting such wonderful people. Try again later, sir. We’d be up again in no time. Slackers!