For the first time ever, eHarmony changes its terms of service and tells its members.
(For everyone’s information, eHarmony changes its terms and conditions of service from time to time, without telling its members and customers beforehand. Also, eHarmony never tells anyone what the changes were. In October 2008, I got sick and tired of this and decided to use a “web page monitoring service” to watch for changes to their TOS page (plus a few others), and then of course report them here. This will be a regular column under this blog’s “Site changes” category. I hope you find it useful.)
For the first time ever, eHarmony informs its customers that they changed their terms and conditions of business. In the past two days, several members (not all of them) received an advisory email from eHarmony with a summary of the changes last April 25. Honestly I am stupefied!
Click here for the exact changes to the policy (pdf, 366kb).
While eHarmony did send its members a SUMMARY of the changes, they did not disclose what the exact changes were, what lines or sections were added and what sections were removed. The email also presumed their members would know better. Of course they don’t.
Here is the advisory email:
Dear eHarmony Blog,
‘Old Matches’. We have added a disclosure that allows us to remove very old, unopened matches from the My Matches page. This change will allow for a faster loading of the ‘My Matches’ page and will likely only affect a small number of our current users. Don’t worry. This will not affect matches with whom you are communicating.
Arbitration. We have added an arbitration provision to the Terms and Conditions of Service and removed the California law and venue requirements. The arbitration provision contains detailed information about your rights and the arbitration procedure. Under its terms, you and eHarmony agree to have disputes settled by a neutral arbitrator from a non-profit organization not affiliated with eHarmony. This arbitration provision goes into effect immediately except for current subscribers on eHarmony, for whom this will become effective upon renewing or extending your subscription, or re-subscribing to eHarmony at a later date.
We welcome any comment or questions you may have about these changes.
eHarmony Customer Care
Categories: Site changes