eHarmony Blog is on your side. If you have a complaint with eHarmony and you have trouble getting through customer service, let us know. Don’t forget to give your eHarmony account email address and don’t forget to give us permission to chase eHarmony on your behalf.
Here is last month’s supply of consumer complaints against eHarmony posted on the leading gripe website ConsumerAffairs.com, plus our comments. Some of this month’s complaints are valid and justified, thus highlighted, while the rest are “buyer beware — read the fine print” or may be resolved with a call to customer service.
No, we are not eHarmony, we just like to help out or comment. If you have an opinion as well, post them at the end of the article.
eHarmony got only seven complaints last month; We’re very happy.
#1 Rik of Langley, WA August 30, 2010
They had a trial membership but they never paid attention to my requests( distance of matches etc)Also they will not refund even when I only had it for one day they are hard to contact, and it is a service that basically epitomizes the good ol greedy biz profile so common today get them to commit then make it difficult to get a refund or decent service that was requested!!I would rather stay single than deal with a company as sleezy as this cute ads but what is truly underneath?
Rik, you are entitled to a refund within three days of payment. That’s what the law says and what their terms and conditions say. Therefore I recommend that you dispute the charge with your credit card company.
#2Jon of Fairfax, CA August 21, 2010
they read the email before it is sent to your match
Yes, they give effort to make it a family-safe website. I am sorry you disagree.
#3Sylvia of Dracut, MA August 20, 2010
I just wanted to let anyone know that you Can dispute the charges that so called “e-harmony” is charging you. Please call your Charge card company and place a dispute with them. Explain that you can not get anyone at this company to help you. I hope that this helps.
Great idea, Sylvia!
#4Susan of Philadelphia, PA August 19, 2010
I have been an eHarmony member for 8 months and have had email correspondence with one match! I’m not ugly, fat or stupid. I recently received a match that under occupation was listed “my subscription ends Jan 2!! Let’s talk now.”. Since it is August, I doubt this person is referring to January 2011! To me it looks like eHarmony sends out matches that aren’t active members!! If that’s not a scam, I don’t know what is.
Susan, eHarmony puts it this way, “We never match you to people who never asked to be matched.” The software cannot understand essay answers. This person never turned his Matching off. Also, he might have even logged in last week. That’s why you received him.
Also, your age, gender and geography ultimately determine how many matches you get, and thus how much correspondence you get. You’re not ugly, fat or stupid, but your match settings or profile answers may be the trouble.
#5Tanya of Toano, VA August 18, 2010
I purchased three months of eharmony for 59.95, I was not thrilled with any of the choices I received. I live in virgina asked that they find someone 30 miles away and they send me Ohio! what the heck. I finally find a number to call them and they will not refund my money. Do not use this site it is a fraud. I specifically asked for non drinkers that was all they ever sent to me. I am so disgusted at how they seem so good on tv. Do not waste your time or money
Well, Tanya, “thrill” is a relative term. Distance settings and drinking preferences and their importance settings are confusing, too. They need to fix this.
#6Shirley of Missoula, MT August 6, 2010
Beware!! I can’t get out of my contract even though I have canceled the contract twice. I feel as though I am caught in a hurricane! They keep sucking money out of my bank account and I can’t stop it! I will keep fighting to get out. Unfortunately I may have to sacrifice my 1st born child and her three children!
Shirley, How to cancel eHarmony. Many people have done it.
#7Heather of Columbus, OH August 4, 2010
I know that my membership expired either June or July. I just found out from my credit card company that I am still being charged. I want my money back. I cannot find a number for Eharmony. My credit card is still being charged.
Heather, their phone numbers are here. Read How to get a refund first, then give them a call.
#8ROBIN of WARMINSTER, PA August 1, 2010
E-harmony.com is a scam online dating service. All advertising is false and they rip you off by taking your money and refusing to refund for disatification with the service. The CS Group is worthless. I have never seen a website that lies like this one does. I want my money refunded and my credit card credited.
Robin, except for the first 3 days of subscriptions, eHarmony is an as-is, no-guarantees, no-refunds service. None of their literature or advertisements promise anything. Their terms and conditions are clear about this, too. Many of the things you buy every day are also as-is and come with no guarantees.
Anyway, here are tips for getting a refund.
#9Joe of Lebanon, MO August 1, 2010
I wasted an hour filling out their questionaire because they had a free weekend. I was told their service would cost about 3,000. I can’t afford it and they told me they also couldn’t match me with anyone. To me all it is, is computerized prostitution as we men have to pay basically to have sex. If they expect me to pay, I would have called an escort service for a lot less if need be. I’m tired of being alone and I feel they take advantage of lonely people.
So basically you went to spend an hour on a paid dating site, even though you consider it computerized prostitution and even though you call them racketeers. Then you complain that you wasted your time. I don’t know, Joe, do you do this for kicks?
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