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Can’t log in, requested a new password, never got an email

Well today i created my profile in eHarmony and soon after i received a welcome email on my email address. But after some time when i tried to log back in it said invalid email address.I tried clicking on forgot password which asked me for my email address. I entered my email address and it said that password retrieving info has been mailed to u but i never received any mail from them. I tried it several times but failed. Now the question is if am entering a wrong email address then how is it that i received a welcome email on the the same email address.So one thing’s clear it’s not my fault. I am unable to find any possible reasoning to this problem. Plzzzzzzzzzzzzzz help me. It would be greatly appreciated.

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Comments 7

  1. eharmonyblog wrote:

    Welcome to the site, Akash.

    For what this is worth,

    If it said “invalid email address”, the Forgot Password page wouldn’t have been able to look it up and send you a password retrieval email, now would it?

    Actually, the site’s message is “You have entered an invalid password or email address.” Since your email address is correct, the password you gave isn’t.

    It’s possible that the password retrieval email is stuck on their mail queue or went to your Junk Mail folder. If you can’t wait any longer, call the site.

    Posted 29 Aug 2010 at 8:19 am
  2. Akash wrote:

    Thank you, eharmony. I received password retrieval email from your side. But it took along time.I really appreaciate your help.

    Posted 29 Aug 2010 at 10:22 am
  3. BC wrote:

    Not receiving email with password instructions for lost password – it has been 7 hours. I have yahoo email. I have checked bulk/spam. Accidentily hit the Find my password button, then submitted my email…

    Posted 01 Oct 2010 at 12:04 am
  4. Anonymous wrote:

    I cant log in wont recognise my EMail or password

    Posted 30 Nov 2010 at 3:38 am
  5. Tom wrote:

    Tried several times to get my password from eHarmony.. wait an never comes. I do remember and never changed my password. I have been inactive for a month or so and want to cancel. Soon I will have to cantact my credit card company to cancel. They have no phone contact. Pain in the .ss!

    Never again! Bad business!

    Posted 02 Mar 2011 at 7:47 pm
  6. Jay wrote:

    I’m seeking the answer to a similar problem. eHarmony locked me out of my account and sent me an email saying I had violated their rules, but I don’t know why. And, they won’t tell me.

    Is there a way for me to create a new account because I have not had a chance to try their matching system?

    Posted 18 Jun 2011 at 5:55 pm
  7. gracey82 wrote:

    I’mm having the same issue as many ppl facing.
    Forgot my password, click on the password retrieval button and it said an email has been sent to you but I have never gotten the email! Now I’m stucked and I cant login to my account! Please assist!!!

    Posted 20 Jun 2011 at 4:13 pm

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