Surely, refusing to erase our financial information is illegal

From Finn:

Below is their response to me regarding a request to remove my debit card information on a suspended account.

Dear Finn:

Thank you for your inquiry regarding the removal of your personal information from eHarmony. I regret to hear of your concern regarding the storage of your credit card and personal information. Please be assured your information is completely secure and will not be shared with any outside parties. [This is false. eHarmony sends and shares our CC info to a payment processor. Guess what: Last week a payment processor was hacked.]

Please know that eHarmony follows all applicable laws and regulations involving the storage and use of personal data, including payment information. [That's for a judge to decide, not yours. I know for sure this is illegal in Canada.] Also, before an account is established, eHarmony requires that each user read and consent to our Terms and Conditions of Service, which includes granting eHarmony an irrevocable license to any information and content that you provide to eHarmony. By agreeing to our Terms and Conditions, you have authorized us to retain your information in our records. For your convenience, a link to our Terms and Conditions is provided below.

http://www.eharmony.com/about/terms

As a result of your confirmation and acceptance of the Terms and Conditions, and the regulations regarding the storage of personal information, I regret that we are unable to delete your personal and credit card information from our system.

If you have any further questions or concerns, or should you ever receive any e-mail from us in the future, please don’t hesitate to let us know immediately and we’ll do our best to assist you.

Sincerely,

eHarmony

It’s to me like a gas station keeping you credit card number forever and “Oh we put it in the safe, you can trust us” They are always about the money, and advertising thereafter. Trust yourself if you think it sounds bad. Lets consider the fact that they want XX dollars, no less than double digit, for a computer system to regurgitate “results” at you which nothing is ever deleted. EVER. “we are not responsible for our subscribers, just their credit card numbers” . Not impressed myself, but make your own decision.