eHarmony Blog is on your side. If you have a complaint with eHarmony and you have trouble getting through customer service, let us know. Don’t forget to give your eHarmony account email address and don’t forget to give us permission to chase eHarmony on your behalf.
Here is last month’s supply of consumer complaints against eHarmony posted on the leading gripe website ConsumerAffairs.com, plus our comments. Some of this month’s complaints are valid and justified, thus highlighted, while the rest are “buyer beware — read the fine print” or may be resolved with a call to customer service.
No, we are not eHarmony, we just like to help out or comment. If you have an opinion as well, post them at the end of the article.
#1 Betty of Amherst, VA June 21, 2010
I have given them my credit card # and since this my debit card I would like to cancel this since I have not had any way to get in touch with them because every time I go in the screen they refer me to something else and I have not been in touch with anone yet and I am very dissapointed.
#2 Linda of Saint Louis, MO June 19, 2010
I looked this up and was glad to see that this organization eHarmony is a scam. I would think if one would go to their bank they could get the bank to stop accepting the payments for this organization. And reporting them to your State Attorney General’s Office is a good idea. I have done this several times with good results.
Yes, Linda, going to one’s bank and State Attorney General’s Office is a good idea.
#3 Sam of Ocala, FL June 14, 2010
On or about June 4 2010 my computer crashed. At that time I was using an email that belonged to ex fiancee. I was paying road runner, but the bill was in her name and road runner would not change the account without both of us going to their office with ID’s, and signing for the new email account change. I tried to contact eharmony as soon as I got my new computer installed, which was June 8 2010. On June 12 2010 I finally got my own email address and have been to communicate with eharmony ever since. At first I simply wanted to get the change made, but they have been so uncooperative I now want to cancel my account. Can you help me reach eharmony? 53.00 per month which I am sure they will again charge on June 23 2010
#4 Dawna of Saint Petersburg, FL June 13, 2010
Please change your ads. They are from 2003 and 2005 . It may be to your best interest to show a current couple that has been together more than 2 dates. What happened after the first date or 2 ??? Nothing current on the ads, except they met 5 years ago… Big Deal… what happened to them???? It would show at least your matches work. I have been married 40 years.No problems here…..AT least show that your ads work…
Dawna, the ads on television are more current. Oh, the ads work alright, that is, they bring in registrants and customers. The product is what needs more work.
#5 Jerry of cleveland, OK June 10, 2010
I subscribed to a 3month trial for me and a friend in Jan 2010. I called and cancelled both accounts Feb 2010 because we ended up getting married. Jason S. said he would cancel the renewal and gave us an incident # to confirm they will not take money out. However, EHarmony did continue to take money out and they took MORE money than the money fee cost in the first place. I called again 06/09/2010 and the rep was rude and said she couldnt give me a refund until I threatened to call the TV channels and Corp Commission. She said she was doing “ME” a favor and said she gave me a refund of the 107.00 but EHarmony didnt take money out in May or June so no refund was needed.
I pulled up my CC online and EHarmony did take money out in May and June. So I called back to talk to her and the number was “Always” busy from that point on. DO NOT USE EHARMONY DATING SERVICE!!! It’s a scam and they wont stop taking money from your CC. EHarmony Rep said it would take 2 weeks to put the 107.00 back on my credit card. I will wait to see if they do, but I’m sceptical. Use a free dating site and save yourself this expense and frustration. EHarmony didnt even send either one of us any good matches. It was a waste!!!
Congratulations, Jerry, for getting your money back. I trust that the funds have appeared on your account.
#6 Deborah of Ukiah, CA June 4, 2010
I used eHarmony and they would send me “matches” that were in no way matches. I did not correspond with many men since they were not someone I wanted to date. I’m tall, 5’10″. I would receive a match with someone who was 5’6″. I specifically stated that I wanted to correspond with someone 6’0″ or taller. Eventually I was receiving no matches from eHarmony. This went on for days, weeks, and months. I did call and ask about this but was told that eHarmony would match me as best as they could.
A friend of mine dated someone who worked for eHarmony and he told her that in order to get a lot of matches you have to talk to almost everyone they “match” you up with. Regardless of whether or not you are a match. I’m a Christian. I will not date anyone who is not a Christian. Yet they would send me matches that were not Christian. This was a no compromise item as was height.
I think that eHarmony is not honest in their representation of what they will do for you. I subscribed for 2 years (one year at a time with a few months off in between) I did not have a date with anyone I met on the site during the 2 years. eHarmony has specific questions that you have to answer about yourself, what you are looking for, yet they didn’t match me up as promised.
Deborah, there is nowhere on the settings to state the height of matches you want to receive. I’m not sure where you told the site you wanted 6’0″ men. No, they don’t match on height.
There is a setting however, to receive only Christians.
Where was eHarmony not honest, Deborah? They never promised you matches. They never promised you TALL matches. They never promised you dates. They never promised you men who will respond to you.
#7 jeannie of north adams , MA June 3, 2010
Tryed to sign up for a 3 mo. plan @19.95 per mo.did not even give my credit card # it went right to atotal of 44.95 per mo. and said I was signed up. I do not want this. can not find a # or anyway to reach them. please help.
Jeannie, eHarmony’s Toll-free Phone Number
#8 Mary of Boca Raton, FL June 1, 2010
email only…there is absolutely no way to cancel out your subscription. It says go to “Account Settings” scroll down to bottom of page and check box that says “Cancel Account” There is no such box. I had to block credit card payment. Still haven’t heard from them.
Yes, Mary, the information at http://help-singles.eharmony.com/app/answers/detail/a_id/759 is wrong. It’s been wrong for several years.
If you purchased a subscription using a payment plan, the ‘close account’ link will not appear on the site until after you’ve made the final payment, i.e., eHarmony has charged you the final payment. You need to CONTACT THEM to turn off auto-renew. Likely, the rep would talk you out of leaving, so be ready.