Read why Cathy of S. Setauket, NY. is the perfect eHarmony customer. Those who run eHarmony must be so delighted to have customers like her.
I became a member back in 2007, and up until 2009 was regularly notified of matches, and able to retrieve information by computer. The last time I received anything from e-harmony was earlier in 2009. Yet each month they renew my payment, and you cannot e-mail them, tried their help e-mail which states at bottom of your bill each month after it has been deducted, if you need to contact us go to and gives e-mail. there you will find a web form to send us an e-mail with your specific inquiry. Do not respond to this e-mail.
Well, I know that tomorrow the 12th is the day they take the automatic payment, and I have gone to every site they have for hours tonight to inform them I still have no contacts, no e-mailed matches, and it has been months, the web site does come up but no such form to be able to write them. When I try writing my complaint in the little box, it comes back these are not familiar words, we cannot help. I am so frustrated, and upset that almost a year has passed and I spend 20.00 each month to get no type of connection, and no way at all to contact them. These payments have been deducted for months and months, and I have nothing for it. and no way of talking to someone a real person to help me. (June 11, 2010)