Answer:
eHarmony says,
eHarmony is a unique online relationship service, as we focus on creating serious, long-term relationships. With our service, we try to emphasize that it is what’s inside a person that is important, as that tends to be a stronger predictor of a successful long term relationship.
This is also why eHarmony does not have thumbnail photos in match listings. Indeed, while one may say, “It’d be easier to remember whom I communicating with if there were photos,” the truth is, given a screen of thumbnails, most people will prioritize those who look attractive.
However, we’ve heard from the EH Product Team that they are seriously considering adding thumbnail photos, so things may change soon. When eHarmony becomes a beauty contest, everyone will need flawless perfect photos more than ever.
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