eHarmony Blog.com

From John of Dallas, TX dated May 19, 2010:

Oh my! I cancelled my subscription on May 18th and logged in to eHarmony to make sure of the date on which my subscription was to cancel. When I did, I turned off the matching options so that people would not be inquiring about me when I would have no opportunity to respond. When I turned off the matching, the system automatically checked the box “renew your subscription” without notifying me. The result was that when I pressed enter to change my matching settings, I was duped into auto renewing my subscription …. 97.00 !!!! I didn’t know it auto renewed, theye didn’t tell me.

When I checked my checking account, and saw the 97.00 debit, I called eHarmony and was told by recording, “we are experiencing very high call volume, please call back”. I held for several minutes before speaking to “Lillian”.

Related article: How to get a refund from eHarmony

Lillian immediately went into a sales pitch to renew my account, I said I was not interested and she persisted, I said I was not interested again and she continued. I interrupted her and told her I just want a refund for the 97.00 to which she responded, “if you wouldn’t have interrupted me, I would have told you that it was not refundable”. I asked to speak with her supervisor and was told that she could offer a reduced refund. I again told her I wanted to speak with her manager, she asked me to hold and then came back online and told me “as a one time courtesy”, they would refund the 97.00 but it would take 7-10 business days.

I got a confirmation number and asked for her name, she said “Lillian”. I asked if she had an employee i.d. or other form of identification so that if there was a problem, I could tell whoever was helping me then who I talked to. he said, “No, I don’t have an employee i.d. number.” I asked for her last name and she said she didn’t give out personal information. I asked how do I know who I am talking to then? She said, “I am the only Lillian at eHarmony”. I asked to speak to her manager again and was put on hold. I held for more than an hour before giving up.

Well … “as a one time courtesy”, I will make sure that I encourage anyone I find who is thinking about using eHarmony to think again.