What kind of game is eHarmony playing here!?
First, I go through all the intital questions to register for an account.
Then I sign in, only to be told I cannot be assisted because I am “separated” and I cannot access the account.
Then I get dozens of emails from interested women who I can’t meet, as I cannot access my account.
Then I cannot send a question or complaint through regular channels, wanting only to deactivate the account and stop the emails.
Then I have to resort to other means by joining this blog, which was a hassle in itself.
1. Why can’t persons who are separated and waiting for a divorce meet new people?
2. Why send emails of interested parties if contact cannot be made?
3. Why make it difficult to deactivate an account which cannot be accessed in the first place!?
Just know that I will definitely share this experience with as much people, web-sites, blogs, dating services and network services as I can possibly think of or come across. This is ignorant policy by eHarmony. Already this morning, I have spent more than an hour confronted with frozen pages, dead-ends and useless links, advice or assistance from the eHarmony site, not to mention much frustration and stress!!
Now, if I could either:
a. access the damned account or,
b. deactivate that account.
Moreover, I believe a change in eHarmony’s S.O.P’s and mega apologies are in order here, not just to me, but to whoever else was and is put through all these wasteful and time-consuming processes.
demoralised and disillusioned,
- Tony
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