eHarmony Blog.com

eHarmony Blog is on your side. If you have a complaint with eHarmony and you have trouble getting through customer service, let us know. Don’t forget to give your eHarmony account email address and don’t forget to give us permission to chase eHarmony on your behalf.

Here is last month’s supply of consumer complaints against eHarmony posted on the leading gripe website ConsumerAffairs.com, plus our comments. Some of this month’s complaints are valid and justified, thus highlighted, while the rest are “buyer beware — read the fine print” or may be resolved with a call to customer service.

No, we are not eHarmony, we just like to help out or comment. If you have an opinion as well, post them at the end of the article.

#1 micky of chico, CA April 29, 2010

I cancelled this service in 11/08 and some how this compay got my new bank, and account and have bee deducting 49.95 for 13 months without my permission. I had signed up in 2008 under a different email acct. and different bank. B of A and somehow when I sitched my bankinf services fromBofA to Wells Farg in 12/08 they found my account and continued deducting a monthly fee since then foe a total amount of 800

I’m sorry to hear this, chico. That’s why we tell people to reconfirm (double-check) that their account is closed and cancelled — and preferably with their bank information erased.

I suggest you pick up the phone and call them. First ask when was the date you last signed into the site or last used the service. Then speak firmly and request a refund of everything after that date. See How to request a refund.

#2 Kayleigh of ocean, CA April 26, 2010

I finally broke down to sign up for eHarmony. First, you have to go through a million questions which is a good thing. Some of the first involve ‘Marital Status’. Giving Married, Divorced, Serperated, Widow, Single options. I clicked Seperated because I’m not divorced YET. You get to the END of the forever long questionaire & am told they can’t make a profile for me because I’m with listed as married or seperated & they are for singles only. THEN THEY SHOULD HAVE SAID THAT AFTER I PUT THAT I WAS SEPERATED! Instead they wait till the END!

And then, they don’t let you go back & change that ONE thing. You have to start ALL OVER! Not to mention, you CAN’T even contact them! After FINALLY finding a contact us button it just gave me a run around with previous questions. There is no way to contact themn. I don’t recommend them because they don’t meet the needs of everybody. Jerks.

Yeah, Kayleigh, that questionnaire is cursed. You’d think that since a staff of several Ph.Ds created the questionnaire, they’d be smart enough to figure this out and have the courtesy to stop the questionnaire after page one, but no.

#3 Stephanie of WEST DES MOINES, IA April 20, 2010

I am not able to cancel my account. The eHarmony website indicates that in order to cancel your account, you need to log into your eHarmony account, go to My Settings, and then click the tab for Account Settings. There should be an option to cancel your account. There is no such option on my account. They continue to charge me for services I am not using. I turned off my matches and I am now trying to unsuccessfully cancel my account.

When I went to their website to find a phone number, no phone number exists on their website. It just puts you in this loop for “How to close your account.” It leaves you with no options to call or anything. I am being charged for another 3 months of service = 59.95.

You’re right, Stephanie. eHarmony’s phone numbers are nowhere to be found on their website. We’ve compiled them here.

Your “Close my account” link is missing on purpose, and their explanation to it is also missing.

If you purchased a subscription using a payment plan, the ‘close account’ link will not appear until after you’ve made the final payment, i.e., eHarmony has charged you the final payment.

Instructions to cancel your account are here.

#4 phyllis of north grafton, MA April 17, 2010

I can’t seem to unsubscribe! I sent a registered letter to the company billed (Bill Me Later) and told them NOT to allow the billing. Yesterday I received, via email- a notice from EHarmony saying they were billing me again as my subscription expired on 4/15/10. I do NOT want to join again!! How do I get this message through to eharmony? They continue to bill me, and I am hoping the “Bill Me Later” will honor my registered letter request to disregard the charge!

Phyllis, as you probably know, the problem with registered letters is that they rarely get replies. You need to contact BillMeLater at 1-866-528-3733 and confirm that they have cancelled the account and, if necessary and since you have proof of mailing, request a refund of unauthorized charges. Don’t call eHarmony anymore.

#5 Molly of Sa Rafael, CA April 16, 2010

Despite my several requests to the contrary, for months I have been sent matches without photos. I have not even opened these. I would like not to be charged for these. I will not pay for matches without photos .

Where did it say that your matches are guaranteed to have photos, Molly? What, next time you’ll tell me you will not pay for non-winning lottery tickets.

#6 ARMAND of BRISTOL, CT April 16, 2010

Cannot seem to be able to contact anyone @E Harmony. Tried to stop emails thru their site. Have been trying to stop these emails. I’ve been trying for a month.

Armand, the unsubscribe instructions are at the bottom of each one of those emails; were the instructions unclear?

Anyway, here’s how to unsubscribe to eHarmony emails.

#7 TH of Fairborn, OH April 13, 2010

There are three things I don’t like about eHarmony.com. 1. It is confusing and difficult to unsubscribe. I thought I had done it, and I somehow didn’t. I was surprised to get a 3-month renewal charge. When I called and they checked my account, they told me I had never even tried to stop the auto-renewal (of course). When I checked the terms of service, it said for a partial refund I had to hand-carry a letter to some address or send a telegram!

2. It is difficult to get a refund. I sent an email, and they said no. I called, and they gave me 2 months refund but kept a one-month charge (39.95). I filed a complaint with the Better Business Bureau, and after two weeks they finally refunded the remaining amount. My next step was to have the JAG write a demand letter and mail it to their legal department!

3. They sent me an unwanted sexually explicit magazine without my consent. Of course, somewhere in their terms of service and sign-up it was allowed, but the fact that they don’t mention it anywhere, can’t unsubscribe me from it, and otherwise state no connection with the magazine is scummy. It took me three months to figure out that the magazine had been ordered by eHarmony on my behalf! Imagine my surprise, that on my eHarmony profile I listed “Christian” as my religion and set the slider to the highest importance level, to find out that eHarmony had subscribed me to a magazine called Maxim!

Quality of matches was generally not that great, I was closing nearly ten a day. Their matching system didn’t work well for me, and their “must have / can’t stand” list was very inflexible in its choices. If you are a Christian, I recommend ChristianCafe as a website that, at the very least, will have more respect for your values than the eHarmony goons.

This is a great review of the eHarmony service, TH.

#8 B.J. of Negaunee, MI April 8, 2010

I’m a divorced middle aged man who has always been in good shape & considered by most as an attractive good samaritan type. I do not hang out in bars and I’m new to this area.

A co-worker(a 70 year old bitter angry man) said he met one woman on eHarmony 1500 miles away, with whom he eventually moved in with in Maine. I figured if he could find someone on eHarmony then I would give it a try and at least meet a new friend.

In late October 2009 I started entering my information on the eHarmony site, but it was taking more than an hour to set up my profile & answer the vauge questions. I figured that I would finish my profile & add my picture at a later date. About one month later I went back to the eHarmony site only to find that eHarmony had already released my partial information and I had over 80 matches to view. It took me more than a week to update my profile and filter through my matches. I still had not paid eHarmony anything so I was unable to communicate with any matches or view their pictures. This is a technique used by eHarmony to get people to pay and join.

After receiving several emails every week for two months from eHarmony to pay & join I did so on December 27, 2009. I joined because several women had already closed communications with me because I was unable to communicate with them and my picture was not yet posted. I joined for about 20 a month not really expecting much from an on-line dating service. The next day eHarmony offered free communication to the world. One of these free communicetors Kay R. from near Lansing, Michigan was matched with me & we began to email each other and she soon sent me a video on-line to watch. Even though Kay did not have a picture to view we still communicated. After a couple of weeks and her repeated asking me to view the video, I did watch it. The video turned out to be a brain washing video put out by members of the Church of Scientology. This video messed up my thinking and still affects me to this day.

I contacted eHarmony’s customer we don’t care department to report this problem and to this day(3 months later) nothing has been done. EHarmony does not screen anyone who uses their site.

I asked for a refund from eHarmony at this time and their response was; “sorry we can not give refunds, you are under a 3 month contract”. Being an optimist, I decided to put this situation behind me and continue with my membership and consider new matches. I decided to only view matches with a photo and from paying members only which was hard to differentiate.

Over the next two months I communicated with several women by the very slow process of answering vauge questions & waiting sometimes weeks for a reply. Two women I was very interested in allowed me to make it to the sending mail stage in the eHarmony process. Every mail I sent out or received was blanked out by the eHarmony web site. I tried using several different computers with the same results, blank mail. Both of these matches then stopped communicating with me alltogether.

I reported this problem to the eHarmony customer we don’t care department and they never addressed this problem at all. I believe eHarmony sabotages its members communications so we will continue to pay month after month hoping to meet our soul mate as advertised by eHarmony.

I told eHarmony I was very disappointed with their scam and notified them several times that I would NOT be continuing my membership. Before my three month membership was up I went to close my account so I would not be charged an additional 29.95. I was too late, eHarmony charged my bank account early. I immediately contacted the eHarmony we don’t care department again demanding my money back so I could pay rent that was soon due. EHarmony contacted me and said this was an automatic payment by computer so no refund will be issued so I should enjoy another month of a great membership. Then eHarmony sent me a note on my membership page stating that one man was a member for more than a year bfore he found his soul mate on eHarmony. Obviously another scam ploy. I then called the 800 number to complain and after awhile the man I talked to said my money would be refunded within a weeks time. Rent was due in three days.

I did receive my 29.95 back and this was my first and last time I join an on-line dating service. EHarmony’s T.V. adds are fraudulent and the actors they hire do a good job scamming the general public. F— YOU eHarmony! signed a very dissatisfied member.

“Customer we don’t care department”… Hahaha.

BJ, I am glad you got the renewal charge refunded. The lesson for everybody is that eHarmony ain’t for everyone.

One thing I found odd in your story is that you told them several times that you do not want to renew. Was these through email, through the phone? The agents should have turned it off at that point.

#9 liz of wyckoff, NJ April 7, 2010

they(eharmony)charged me for 3 months and provided me only one month service. There are no way i seem to be able to contact them ,so my complaint is ,eharmony ripped me off of 2 months.What are my options.

Liz, their phone numbers are here. Ask to speak to a supervisor and be ready with your proof and evidence that you were had no service for two months.

#10 Lee of doncaster, United Kingdom April 4, 2010

I was signing up to use e-harmony’s relationships site,i was takeing advantage of their free weekend,but this was useless because it wouldnt let me sign up no more than 77%,it kept telling me to try later,i tryed 2 days to complete my form-writig the same thing over n over again,it would’nt let me save the details i’d wrote and kept telling me to try later and there was a problem.It was very annoying n frustrateing,not to mention the free weekend is about to expire and the problem e-harmony had was never fixed,in effect i was’nt able to check any of my matches or anything.

Lee, I’m sorry you were able to participate in the Free Communication Weekend due to technical difficulty. These things are unavoidable, really. It could be that the site was overloaded because of the thousands of people participating in the promotion.