Hello:
I’ve been on eharmony for over 5 years and I’ve seen a lot of changes over the years but nothing like I’m about to describe.
I noticed from my account that they have an archived tab, that includes matches that you don’t want to concentrate a lot of time on and it also include your closed matches. But when a match closes you, you can’t see the reason why they closed you and that’s not good (for instance if one closes you because “they can’t view your pictures”, then you would release your pictures to them). Besides if you have to select a reason why you are closing a match, he/she should be able to see the reason why.
Also you had the ability to reopen a match if he/she sends you a final message, I call it “the second chance button” because for me, I would close a match among many reasons if I haven’t heard from a match within a certain amount of time. Only paid members can send a final message, so if he/she does that more than likely they are a paid member and you can react accordingly. Well guess what, we don’t have that ability right now.
I talked to eharmony customer service about an hour ago, she noticed the problems and said that it would probably change back soon but I guess if folks complain, they will make the change sooner than later.
Thought I would let you folks know about this!
Take care,
Ralph
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