eHarmony, eSchmarmony (a review)

After trying researching eHarmony for several months and receiving an inordinate number of matches that filled my mind with images of Ernest T. Bass, I decided I was done.

My first clue that eHarmony was willing to play rough with the computer mouse came when I had a customer service question. One employee responded to my question, and then went on to add, “Margaret, I’d also like to take this opportunity to make a recommendation that I feel would improve your eHarmony experience. I see that you don’t have a great photo posted. Please remember you are allowed to use the space provided to post up to 12 photos, allowing your matches to see the various aspects of your personality and interests.”

My photo wasn’t great? Does this clown know how long it took to come up with that photo, which I actually thought was pretty good? After all, most middle-aged single women don’t have hundreds of pictures of themselves from which to choose.

I considered typing, “Thanks for your concern, but that’s what I look like.” Instead I thanked him for looking into my question and ignored the insult.

The next day, a second customer service rep emailed me with further information and then went on to add, “Margaret with your active account, I would like to take the time and encourage you to post more photos since it is part of a successful eHarmony experience. Posting as many photos as possible shows that you are fully engaged in the eHarmony process and opens up conversation by allowing your matches to see your personality.”

What is with these people? This time, I was pretty irritated. Post more pictures? Are they kidding me? Good grief, it took forever to come up with one picture. And what was with the same suggestions coming from both customer service reps? Gee, there seemed to be a pattern…

I’m not a trained professional, but I’m starting to think this obsession with my picture is a form of emotional abuse. Blame the unphotogenic soul who can’t get a dozen decent pictures. I ignored the advice, and yet I still continued to receive plenty of requests to communicate…of course mostly from the gun lobby I told you about in my second page.

As I told you in the previous page, I did eventually communicate with one match, and when that match was closed, decided to take my profile down. That was when eHarmony started playing hardball. As you close your account, you are taken through a progression of screens, each asking you if you’re sure and giving you a list of reasons why you are making the BIGGEST MISTAKE OF YOUR LIFE!!! They tell you that it takes time…it often takes people a year or more to find the right match. Of course it does. eHarmony couldn’t stay in business if people found the right match in the first week.

But my favorite ploy to try to keep me hooked was this one:

I couldn’t help but laugh at the irony of that statement…only 1 in 4 American marriages is actually happy? Really? That doesn’t exactly make marriage seem that appealing, does it?

And with that, I clicked one final time, and closed my account for good.

Don’t get me wrong. I know that some people really do meet the “love of their life” online. Still others have met “good enough for now” online. But it’s not for everyone. For me, a sense of humor is huge, and that’s almost impossible to get across in an online profile because it can come off as either snarky or stupid. Spirituality is easier to fake online than in person, as is character. No, my brief experience with eHarmony did nothing to sell me on the idea of online dating.

Besides, if God does have a husband for me – and I have long since come to accept that may not be in God’s plan for my life – God knows where to find me. He also knows how to speak to me in a way that will lead me to recognize His voice. That’s way better than anything eHarmony can promise.

What’s more, God is never going to say, “Hey, Margaret, I noticed your picture’s not great.”

Some trust in chariots and some in horses,but we trust in the name of the Lord our God.” ~ Psalm 20:7

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Comments 2

  1. Fernando Ardenghi. wrote:

    I think eHarmony is eHarmonEy

    Do you know eHarmony owns 30% of eDarling?

    eDarling versions

    Spain: edarling dot es
    France: edarling dot fr
    Austria: edarling dot at
    Switzerland: edarling dot ch
    Sweden: edarling dot se
    Netherlands: edarling dot nl
    Germany: edarling dot de
    Italy: edarling dot it
    Poland: edarling dot pl

    eDarling is eHarmony_improved (shorter test and includes a Compatibility Indicator, like 83%, 87%,92%, 98%, etc) but it will be a serious headache to the eHarmony owners.
    I suspect eHarmony had sold its compatibility matching method – but improved – to eDarling, and eHarmony could use eDarling as a guinea pig and then try to improve eHarmony USA, eHarmony UK, eHarmony Australia & eHarmony Canada sites.

    What eHarmony could be testing:
    - a shorter test, only 15 – 30 minutes to complete it.
    - allow searching by your own (personal search criteria).
    - another way to calculate compatibility between prospective mates, not using DAS (Dyadic Adjustment Scale) any more, but using a balanced mix of similarities and an optimal complement instead. I am not sure how exactly eDarling calculates compatibility.
    - to express compatibility with a percentage.
    - to disclose when it was the last time a profile logged-in.

    eDarling claims to offer a “guaranteed scientifically-based matching method”* but eDarling can not prove that claim.

    wissenschaftlich fundiertes Matching-Verfahren gewährleistet
    nuestro método científico de compatibilidad
    *translated from German and Spanish using Google Translate

    Moreover eHarmony is not “scientifically proven” because eHarmony Labs could not prove couples married by eHarmony have a more stable and satisfying marriage, and very low divorce rates than other couples married by other methods as the control group.

    Regards,

    Fernando Ardenghi.
    Buenos Aires.
    Argentina.
    ardenghifer@gmail.com

    Posted 03 Apr 2010 at 3:41 pm
  2. anonymous wrote:

    IMHO I’ve seen too many women on Eharmony who really aren’t what I’m looking for, in terms of appearance, to respond to any profile that does not have both a good facial picture and a full-body picture.

    Go ahead and call me shallow; personally, I would rather be rejected for who I am (which I’m sure happens; I think I’m maybe a little above average in looks but certainly not a knockout) than have someone be disappointed when she finally sees a picture of me, or when she meets me in person.

    FWIW I’ve met 2 women from Eharmony, almost met a 3rd.

    1st: Pretty, witty, educated… and psycho! Major anger management issue. Shame because there wasn’t anything else wrong with her. She wanted nothing more than to be married and 7 years later, she’s still a bachelorette.

    2nd: Sure, come meet me! (I spend hundreds of dollars for non-refundable travel) On second thought, never mind, don’t come meet me.

    3rd: Couldn’t decide where she wanted to live or what she wanted to do with her life. I just want to be a mom! No, wait, I actually can’t live without my career!

    Other people I’ve met on Eharmony include:

    - The girl whose old boyfriend is completely, totally out of her life except when he isn’t

    - The girl who, without ever even meeting me, texted (!) that “I want to get married”. She’s since moved back to her home country

    - Multiple girls for whom “single, never married” meant “never married since the divorce”

    - “Did I say 35? I meant…”

    Posted 06 Apr 2010 at 7:19 am

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