eHarmony Blog.com

eHarmony Blog is on your side. If you have a complaint with eHarmony and you have trouble getting through customer service, let us know. Don’t forget to give your eHarmony account email address and don’t forget to give us permission to chase eHarmony on your behalf.

Here is last month’s supply of consumer complaints against eHarmony posted on the leading gripe website ConsumerAffairs.com, plus our comments. Some of this month’s complaints are valid and justified, thus highlighted, while the rest are “buyer beware — read the fine print” or may be resolved with a call to customer service.

No, we are not eHarmony, we just like to help out or comment. If you have an opinion as well, post them at the end of the article.

#1. Lois of Columbia Colebrook, NH March 23, 2010

I too like many others feel this dating service is a scam. our profiles are taken and entered into database this gives the computer names to spit out that may be a some kind of suiter. then your supposed to choose from a generalized list of questions to send to the suiter these are so generalized so the chances are that you will receive an answer you wish to hear. these are sent anonymously received anonymously how are we to know who sent what and to whom. I wonder if they are sent at all, this is a joke.

I have yet to receive any answers. I wonder if few understand what is going on? when manuvering the site your given the same pages over and over again a totally frustrating system. I am compelled to pay for three months. and I’ll bet I’ll hear nothing. A nice way to make money for nothing Yes? Upgrade, Upgrade pay more and we’ll give you a little more. They also advertise that for four days you can communicate with your matches for Free this is an out and out deception. I am spending 19.95 a month for three months for nothing. Thank you.

Lois, it is a nice way to make money for nothing – I can’t disagree with you that. However, the difficulties you’re having with the site are easy to solve. EH has phone reps that can assist you. Their number is here.

#2.Charles of Marathon, FL March 20, 2010

What a rip off. They are now stealing 107 a month which I did not agree to. And I don’t know how to stop it. Do I get a new bank account and close the one I have out just for this? I agreed to 46.00 a month and now I want to cancel and it’s 107.00 a month? I’m finding a lawyer or getting on the class action suit band wagon. I have the resources to do this.

I’ll let you know, Charles, that eHarmony has no pending class action lawsuits at the moment. We welcome hearing from you when you file your case.

#3.Nicole of Burbank, CA March 18, 2010

I met this guy last year on e-harmony.com. Last year I went on 3 dates with him and on one of those dates he told me that he made 8k a year and asked me if I wanted to be his girlfriend and would help me pay off my credit card debt. I had 2 jobs and I told him, “No, it’s my responsibility and I don’t need any help.”

I got fired this year on Feb. 22, 2010 and I e-mailed everybody on my e-mail list and he responded in 5 minutes telling me that he needed a Receptionist. I met him at his office and he asked me if I could do him a favor so he could have right off on his taxes. He asked if he could write me checks to my name and to my credit cards. I told him that I don’t accept checks from anybody. He said, “You think I’m going to burn you?” I make over 500,000 a year, I need to have right offs for my taxes. He then showed me his two different bank statements that had 75k and another with 50k.

So I figured that he’s going to be my boss that it will be okay. So he wrote checks to my credit cards. I deposited on a Friday and went on a Monday to withdraw and the banks allowed me to withdraw as if funds were there. I brought him the cash from the deposit and then he had me run errands, leading me to believe that the cards were clear of the payment that he made and had me charge up merchandise on my credit cards. Then all of a sudden he told me that he was going in to have surgery. He then stops payment on all checks and ended up getting away with over 35k in cash and merchandise.

I’ve gone to the police and the FBI and nobody can help me. I have no proof that I gave him the cash, and I have no proof that I gave him the merchandise. All my accounts are frozen and I have no money. I have receipts, but I have none of the merchandise. I have 2 canceled checks that Bank of America sent back, but I can’t make any of the accounts investigate, because they don’t have a police report. So they aren’t doing anything.

What can I do? I was told to file at the DA’s office to see if they will pick up the case. Any advice? I’m lost with nothing and no help. I’ve been victimized/Defrauded and getting no help. I have no money, because this bastard froze all my accounts and cards. I had perfect credit and now I am averaging 80k in the hole and I can’t file bankruptcy, or I will be blamed for fraud. All transactions were done on my name; I was mislead to believe that he was going to pay for the merchandise. I went to his bank Chase and they looked up his account and they said that he did put a stop payment on the checks, but that was all they could tell me.

His information is Jason G. M., born July 4, 19xx. If you look him up, I’m sure he has other aliases. I need help and nobody is helping me. I can’t even get the Legal Aid Society to get on the phone. He Swindled over 35k from me, and I thought I was going to work for him. The FBI won’t help, I can’t get anybody’s help.

Nicole, it’s not only e-harmony’s fault that you gave away all that money to that scumbag. It is also the entire Internet’s fault, and your computer’s fault for showing you the website, and your credit card’s fault for authorizing the transaction. You are not to blame.

#4.Pamela of Omaha, NE March 15, 2010

In a weak moment I subscribed to eHarmony. What a joke. I’m a 61 year old single grandmother so I didn’t have any illusions about thinking someone would be interested in me because I was a sweet young thing. I just thought it might be interesting and fun to converse with someone and maybe make a new friend.

It really got funny (now that I look back). I don’t think they even read my preferences. One of the first matches was a man black man in what looked like a civil war uniform. I would rather meet a white man and I’m certainly not so old that I remember the Civil War. I declined it but they kept sending him back to me over and over.

I’m 5’9″ tall and asked to meet someone that was my height or taller. They sent me numerous ‘matches’ that were 5’4″ tall.

When I finally cancelled my membership was when they sent me a guy who was obviously a scam artist. For one thing he lived nearly 1000 miles from my desired area. He started IMing me through Yahoo. I would chat with him and I detected an accent in his writing. I asked him about it and he said he was born and raised in Germany. I bought it because his writing reminded me of my daughter-in-law who was born and raised in Germany. Before long (about 2 weeks) he started talking about this big business deal he had going. In later conversations I would inquire as to how his deal was going. He eventually told me he was stressing about it and needed 5,000 to pay some export taxes to close the deal. I never even contemplated sending him money and just kept telling him I didn’t have that kind of money. This went on and on with him lowering the amount and me giving him the same excuse that I don’t have that kind of money to lend. It ended when he asked me to cash a check for him and he would pay me back. That’s when I told him to get lost.

He kept IMing me and I ignored him. Finally I got sick of it, told him I thought he was a scam artist and not a very good one and blocked him.

I had created an email account with Yahoo just for eHarmony. Now when I look at my mailbox it is full of emails from foreign countries – all with ‘tempting’ subject lines. I never open them. Just report as scams and delete them.

I know this is long-winded, but I worry about other ‘old women’ out there that get caught up in the lies and attention. Maybe my experience will warn someone else.

Lastly I reported him to eHarmony and they did nothing and he is still out there. I’ve seen his profile still there.

I’ve cancelled my profile in eHarmony and won’t EVER be back to eHarmony or any other ‘dating service’.

Pamela, I’m sorry this happened to you.

#5.george of east brunswick, NJ March 13, 2010

I subscribed in January 2010. Unfortunately before subscribing you don’t get a chance to do a sample run to see how the site operates; how you get matches, view them, etc. Only after subscribing and paying the charges, do you see how convoluted it is, not user friendly, cumbersome to communicate with potential mates; too many questions to answer or fill out, etc. I”ve gotten so many matches that it appears that because I’m a man and the match is a woman, that that is sufficient reason to send it.

So,now my page is clogged with many women matches that aren’t suitable and I don’t want to see. Sounds like the notion of personality and chemistry matching that they’ve built their business model on could be hype only. Recently I also recieved two MAXIM for men magazines that I never subcribed to, nor want – more nonsense I have to deal with now. In reading some of the complaints by other eharmony users I noted they too recieved unwanted magazines.

eHarmony doesn’t reveal any contacts (telephone #s, addresses, etc) on their site for you to access if you want to reconsider the subscription and cancel. The reason for that omission is an obvous one, isn’t it? It’s a one way “trap”.

I’m disappointed and feeled robbed. I’ve also read in the other complaints how they renew your subscription automatically, apparently without you having a say or option out. That type of business practice is dispicable – the public should be protected from that – and the State Prosecutors Office in LA involved! I don’t want to have to continue paying for a service that’s as bad as this.

I’m very sorry this happened to you, George.

#6.Molly of Oshkosh, WI March 12, 2010

They don’t bill you on consist days. I was once billed on the 14th, the following month on the 13th, and this month on the 12th. This is not good business practice. You should be billing your customers on the same day consistently. When I called Customer Service to correct this mistake, they told me that there was nothing that they could do. Thanks to them I am overdrawn on my checking account since they billed me TOO early! I became overdrawn on my account!

Molly, I’m sorry this happened to you.

#7.G. of Asheboro, NC March 11, 2010

The e-Harmony 800 customer service will NOT remedy or cancel unwanted magazine subscriptions incurred by joining e-Harmony. Turns out when you join you are given the option of magazine subscriptions. If you do not select one,thinking you do not want any, you will be sent one THEY pick out. I received Maxim, a sexually oriented men’s magazine I did not order and do not want. Neither Maxim not EHarmony were willing to cancel this subscription. That is, it is EHarmony’s policy for unwanted sexually oriented magazines to be sent to subscribers, then when you try to cancel they refer you to their “partner”, m2mags.com.

My son now owes hundreds of dollars for unwanted magazines he has tried three times to cancel. EHarmony customer service rep Allison of Fargo, ND, claims a simple email to m2mags.com will cancel the subscription, but actually you may be in for a long and frustrating battle. Beware of E-Harmony!!!!

Oh dear, G, that’s terrible. M2 Media Group’s phone number is (203) 355-2721). Ask to speak with their CEO Michael Borchetta (mborchetta@m2mediagroup.com).

#7.RITA of sundre, AB March 10, 2010

i join ehamony abot a year and a few weeks ago, thay ask me to put a picture on my profile and i did, when i look at the picture its my picture all right, but i looks like a ugle woman, i change pictures same problem, next thay sends me matches. when i contacts the matches thay do not contact me back, i call and ask why i canot get a match yet, and thay always promis that i will get one but i never did, my pictures i know for a fact that thay mess it up so i can look ugle,

last week i called again i said that i am a attractive and why i cannot get a match yet, thay said that i should every so often i should write things about myself on my profile, so i said ok i will, so i did, when i finiish i log on to ehamony my site to my horror, ehamony kick me of of ehamony with any explination,i was in total shock, so i call them and told them that i canot get into my site thay told me that am not a member any more, so i said why, thay that its some thing to do with my file, but thay said that one of the bosses will contact me in 24hrs, no one did,

yestarday when i came home from work i went on my email, i saw from ehamony, that one of my matches answer my qustions, so to myself i said that thay realize that thay made a mistake by kicking me off for no reason, so i tried to login, when i did, this word came up on the site, SORRY WE CANNOT MATCH YOU AT THIS TIME,

ehamony toyed with me for more than a year big time. most off all after thay toyed with me that humilated to the highest degree by kicking me off for simply asking how come i canot get a match yet, thay trick me to fill out the qustioner then thay kick me off, to tell the truth no one knows how humilated and stress i feel, thay took advantage of me, thay mess me up big time mentally, am so ashame its not funny, pls help,

Rita, I’m sorry this happened to you.

#8.Mariesha of Van Nuys, CA March 9, 2010

I subscribed to eHarmony after making a free profile in January of 2009. I finally decided to pay for a 3month membership at 44/month. Which they stated on the subsciption page it woul be around 107/for a total of three months. Once I gave my info and debit card visa…it stated they instantly charged me 134 for three months. THERE WAS NO FINE PRINT ABOUT THE ADDITIONAL CHARGES AND WHERE IT CAME FROM. I figured it was a tax! I decided March 8th,2010 at 9pm to unsubcribe because they were not sending me matches only 2 people that I had nothing in common with. It doesn’t let you delete info clearly or matches.

It also falsley advertized African (Black) American preferences or so called forums. Which in my case as an 29 year old! African American Female, there were only majority of women and no clear way of searching for Black men. So I decided to cancel between the hours of 9pm March 8th to 3am March 9th, 2010. I continued the rest of the day and evening of March 9th trying to find a number or cancelation button on the website. I COULD NOT FIND IT ANYWHERE! I simply am not even able to cancel matches. Its like they took that feature out. I had to google all or any contact info to complain to see if I could get my full refund as it promises in the terms and conditions if I cancel under 3 BUSINESS Days.

As of today it would be the 2nd business day if I send a telegram or write them about my cancelation. It also promises there’s a 24/7 customer care number and I could email them. I did this all on March Ith before midnite. Noone picked up and a voicemail that stated it was after business hours. I pray the email went through but I will send another one and take a picture for evidence. I also saved my confirmation number.

What do I do to get my full refund before 10 days as it stated in the contract? Please help I am on DISABILITY on fixed low income barely making it and nly did eharmony as a leap of faith hoping I could trust the website. I also noticed after I verified my info on the site(stating its for my protection with my profile) it asked me a personal question and noted something about my credit.

I THINK I remember the site knew my credit rating or what kind of car I had. How would it know personal info like that? This site is a con and they have all my info and won’t allow me to cancel in anyway. HELP! I feel violated! Disabled African American Christian! It took more than it stated after it ran my debit. I only bring in disabiilty under 1200/month and I pay an 400 car payment,a 100 insurance policy and 537.50 rent and I charity giving and groceries.

I have been temp disabled for a year and just had spine surgeey in Dec 2009 and will be recovering for a year not working. So I need my money back soon and my privacy. I feel so betrayed by this site emotionally as well!

There must be something wrong with my math, Mariesha. 3 months at $44.95 a month equals $134.85, not $107. Did you perhaps see the $107 by mistake?

Before you bought it, the RelyID process explains that it will ask you three questions about your personal history and credit history in order to verify you are who you are. Read our RelyID article for more information.

I’m very sorry this happened to your financial situation, Mariesha. I urge you to call the site at 800-951-2023 and they should be able to give you a full refund.

#9.Virginia of Bryant, AR March 8, 2010

I subscribed to eharmony 2/2010. My profile indicates 55 yr old grandma, non smoking, non drinking, family woman. I googled their “perfect match” guy, and found out he had broken into a house 10 days prior and had been shot dead. His profile indicated a Christian wholesome and perfect man. NOT! I was told they don’t issue refunds. I’m going to the Better Business Bureau, all their competitors, and an attorney!

Virginia, the matching is done via a computer, which cannot possibly know who are living and who died ten days ago.

#9.Warren of Winnipeg, MB March 7, 2010

This is such a con game. They took all my info and photo, claimed it was a FREE service, held out to over 300 women that they could meet me, and then refused even one until i joined with a credit card they could bill. There are 300 single women out there thinking they can meet me, and they are all paying for that ability, and it will never happen until i pay for what was promised, in writing, as being FREE. Shame shame shame.

Warren, it was a “free communication weekend”. The site’s front page explained what was free and what was not.

#10.Maureen of CRESTON, BC March 5, 2010

I wrote earlier that i had not any satisfaction regarding extra billings…toight i found a phone number via google. while it took awhile to make my case (and i had emails to back up my concern re mistaken billing) the representative eventually after offering a partial refund, did offer a full refund to me…there’s definitely something not organized about email notifications, renewals etc. but at least i am now satisfied.

Good news, Maureen. We have been keeping telling people to call their reps and politely and firmly ask for resolution or a full refund.

#11.Maureen of Richmond, VA March 2, 2010

E-harmony has unreasonably held onto the sum of 287.40 dollars since the 11th of January 2010. Amongst all other things, e-harmony’s inability to refund my money has caused me much emotional anguish and most especially financial hardship. I am a college student and I will not hesitate to pursue until I recover the sum of 287.40 dollars from e-harmony

Please find a summary of my very unpleasant encounters with e–harmony.

1st Phone contact: On the 11th of January 2010 e-harmony withdrew the amount of 287.40 from my bank account. When this came to my attention, I immediately called e-harmony and the clerk responded appropriately by canceling the e-harmony account associated with the checking account and he reported to me on phone that he had “forwards my request to the refund department and my refund will be processed immediately”. He said to me that the subscription was for one year and it has been cancelled. The said account was opened for less than one month!

2nd Phone Contact: I contacted e-harmony again (After about a week of no refund) by phone explained the situation to the female clerk on phone and she respond that my refund “will be issued in the next 48 hours”. She further instructed that I should give e-harmony another call if there was any delay.

3rd phone contact: Spoke to a Male clerk who said he will forward my request “to the president of the company and a refund will be issued immediately”. At his request I ventured a new email address to e-harmony.

4th phone contact: The lady demanded for a new email address; insisting that “the refund was delayed because there was no e-mail on file” for me.

5th Phone contact: Today I spoke to a lady who said she is unable to pull up the “account number” and no monies were withdrawn from my bank account.

I have full evidence that on the 11th of January e-harmony withdrew 287.40 from my account.

This is terrible, Maureen. You were obviously dealing with five clueless representatives. I suggest you call again and deal with a “Supervisor” or a “Lead” (there’s always one around). Supervisors and leads have full authority to view all related data to the financial transaction and process instant refunds and resolve all this. Get his name. He has an email address, too.