Tips and tricks: How to close your account on eHarmony

UPDATE: The instructions below are incomplete. See How to cancel eHarmony for updated and expanded information.

Ah you’re sick of it, huh? I can’t blame you. ;-) Furthermore, closing your account is far, far easier than closing your matches individually when you want nothing to do with eHarmony anymore. Really I can’t blame you. Here’s the procedure: The official link to delete your account in eHarmony is (you must be signed in):

US http://www.eharmony.com/singles/servlet/user/myaccount/close
CANADA http://www.eharmony.ca/singles/servlet/user/myaccount/close
AUSTRALIA http://www.eharmony.com.au/singles/servlet/user/myaccount/close
UK http://www.eharmony.co.uk/singles/servlet/user/myaccount/close
Compatible Partners http://www.compatiblepartners.net/singles/servlet/user/myaccount/close

This link is accessible by clicking My Settings > Account Settings > Close account.

If you purchased a subscription using a payment plan, the ‘close account’ link will not appear until after you’ve made the final payment, i.e., eHarmony has charged you the final payment.

Because eHarmony cares about our happiness, and not just retain another bit in its database, eHarmony will try to change your mind with the following screen:

Account Information

You are about to close your eHarmony.com account. This will permanently close all of your existing matches, and disable the My Matches page.

If you are closing your account because you’ve met a special person to share your life, on eHarmony or elsewhere, congratulations. If you haven’t yet made that connection, I’d like you to consider the following points:

  • Research shows only 1 in 4 American marriages are actually happy.
  • Choosing the right mate is the KEY to creating a compatible, loving relationship.
  • Finding a soul mate on your own and knowing if you’re really compatible has never been more confusing or difficult.
  • eHarmony’s proven method of selecting compatible matches has helped create thousands of happy, successful relationships.

There are two additional, important points you should know as you search for a special relationship.

First, if you haven’t experienced the success you anticipated with eHarmony, there are probably adjustments that can be made to your account to help make your experience more productive. But in order to help, we need to know what’s wrong.

At the bottom of this page is a HELP link . By clicking on this link and sharing your problem with us, we can work with you to improve your results. We only ask that you wait until you hear from us before continuing to close your account.

Lastly, we really care about your success. There are thousands of online dating services that will offer up hundreds of “matches” based on little more than your favorite hobby. Our goal is completely different. We’re helping you find someone to live with and love FOREVER! We think it is important that people are matched for the right reasons and we want to see you benefit from our approach, as so many others have.

eHarmony isn’t magic. But every day we’re working to address the needs of our members. Chances are we can make eHarmony work for you.

(By the way, the “adjustments” mentioned here can mean retaking the test.)

Account Information

This page will allow you to close your eHarmony account automatically. When you click on the CLOSE button below you will be removed from our matching database and automatic email system. You will also permanently lose any matches you may currently have.

Account Information

In a few moments, you will receive an email from eHarmony containing instructions on how to complete the closure of your account. If you have additional questions about your account, you can email Customer Care from the Contact Us page.

So click «Close» twice and you’re gone FOREVER!! In theory, all your personal information is erased from the eH servers. You cannot reopen the account. You and your messages disappear in your present matches’ screens and you receive no more crazy emails. Your login and password stops working and the email address you used is permanently banned from registering or retaking the test.

How to stop receiving eHarmony emails? Give a fake address.

Will your information disappear from the member count and when they cross-analyse their profiling database? Honestly speaking I doubt it. Will you receive no more emails? We found unconfirmed reports (such as this) that say otherwise. What you can do further, if you want, is to change your email address on the eHarmony system first to a dummy address. Even further, if you want, is to blank all your About Me answers and your Account Setting details, overwrite your credit card with a fake yet valid number, and thoroughly restrict your match settings, and change your location to China. It’s up to you.

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Trackbacks & Pingbacks 1

  1. From Your complete guide: How to cancel eHarmony • eHarmony Blog on 17 Dec 2009 at 2:11 pm

    [...] In fact, you can call eHarmony back to reopen your account and restore your login and you’ll see all your matches again and your communications with them. Read Bill’s story. [...]

Comments 40

  1. Bryce wrote:

    If you are having trouble refunding then all you have to do is call your credit card company and tell them you are having problems getting a refund and they will do it for you. They can normally get you 90 days worth of charges refunded with little effort. After 90 days you can not get that money back.

    Posted 27 Aug 2010 at 11:55 pm
  2. kadria wrote:

    Please close my account because I don’t want to be here any more

    Posted 04 Sep 2010 at 7:50 am
  3. Anonymous wrote:

    Please close my acount i find my match

    Posted 04 Sep 2010 at 7:52 am
  4. Anonymous wrote:

    Close my account,please

    Posted 04 Sep 2010 at 7:54 am
  5. m gamsby wrote:

    heeeeeeelp…get me off here….they wont let me get offffffffff…..

    Posted 17 Sep 2010 at 3:28 am
  6. anthony p wrote:

    close my account now i do not want another dam email from you trying to close my dam accout ther is no webe page with my setting to close

    Posted 12 Dec 2010 at 8:54 am
  7. Stefano wrote:

    I was frustrated at the exceedingly slow pace of the “Guided Communication” offered by eHarmony. Even though I probably spent over one hundred hours there, I never had a single date through the site, the matches that were sent my way were not even close in compatibility, many lived really, really, far away, and my wallet is what? $271.00 lighter?

    My gay friends told me that eHarmony was Anti-Gay, and, only after extreme pressure, agreed to offer gay matches, but insisted on calling it something else, so their Good Name was not Sullied. In my humble opinion, that Stinks!

    I learned that the ownership of eHarmony was Republican, through and through, so I switched to FastCupid/ActForLove, which is much, much cooler, more user-friendly, and, at the risk of sounding really sexist – the women who listed themselves on this site were much better looking!

    I think I may have met someone there already!

    Good luck with your Hunt, whomever you are!

    Posted 20 Jan 2011 at 9:17 pm
  8. Stefano wrote:

    Oh, Yeah!

    Thanks for helping me to get off the eHarmony site… could have been tricky or impossible without your webpage ;-)

    Posted 20 Jan 2011 at 9:18 pm
  9. jason wrote:

    want to close eharmony how do i do it thay need better contact may i will go on tv and let every one what a scam the sites are .

    Posted 05 May 2011 at 11:47 pm
  10. Social Security Card wrote:

    You are better off finding a date on Face Book! Do what Bryce said. Too easy to get your money back these days.

    Posted 17 May 2011 at 8:34 pm
  11. Birth Certificate wrote:

    What a waste of time.

    Posted 17 May 2011 at 10:17 pm
  12. TheGreek wrote:

    How do I delete my profile on eharmony?

    Posted 15 Aug 2011 at 2:58 am
  13. June mavor wrote:

    I am happy & don’t need older men to make me happy…

    Thank you

    Posted 30 Aug 2011 at 5:42 pm
  14. June mavor wrote:

    I am happy & don’t need older men to make me happy…

    Thank you

    Posted 30 Aug 2011 at 5:42 pm
  15. Paula wrote:

    Hi,
    I asked by ‘phone re. what happens when or if I find a match within the payment period of 3 months, do I get a refund of the portion left of my account payments. Was told “No” The least time you can claim back is 6 months, so 3 months or less subscribers do not get a refund. Not very fair I think, as I would not be getting anything for the money, or asking them for anything.

    Posted 28 Dec 2011 at 3:51 am
  16. Anonymous wrote:

    DONT TRUST EHARMONY! I signed up for this site for 3 months doing monthly payments. I received NO notification that my 3 months was almost up. I trusted that my account would close, once my subscription was up! NOPE, instead i was sent ano email that i was being charged for another 3 months and they took the full amount off of my credit card, WHY because all they care about is their money. If i originally ticked monthly payments, why then do they think they have the right to do what they eant and take the full subscription at once. When i contacted them to tell them that I did not want another 3 months, they said TOO BAD SO SAD that they do not do refunds. SORRY EH, but i have a big mouth and everyone will know about my experience dealing with your company. DONT TRUST EHARMONY, i would suggest other sites, like MATCH.com

    Posted 06 Mar 2012 at 2:30 am
  17. stacey wrote:

    DONT TRUST EHARMONY! I signed up for this site for 3 months doing monthly payments. I received NO notification that my 3 months was almost up. I trusted that my account would close, once my subscription was up! NOPE, instead i was sent ano email that i was being charged for another 3 months and they took the full amount off of my credit card, WHY because all they care about is their money. If i originally ticked monthly payments, why then do they think they have the right to do what they eant and take the full subscription at once. When i contacted them to tell them that I did not want another 3 months, they said TOO BAD SO SAD that they do not do refunds. SORRY EH, but i have a big mouth and everyone will know about my experience dealing with your company. DONT TRUST EHARMONY, i would suggest other sites, like MATCH.com

    Posted 06 Mar 2012 at 2:35 am
  18. eharmonyblog wrote:

    Stacey, yes, they do give refunds. You will have to give them a call.

    Read How to get a refund from eHarmony.

    Let us know here whether you get your money back.

    Posted 06 Mar 2012 at 3:48 am
  19. Valentina wrote:

    Please close my account as I don’t want to be here anymore. I hope to get the refund of my unused money.

    Thanks.

    Posted 08 Apr 2012 at 6:36 pm
  20. Brendan wrote:

    Dont send me any more shit thanks

    Posted 11 Apr 2012 at 7:14 am

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