eHarmony Blog.com

eHarmony Blog is on your side. If you have a complaint with eHarmony and you have trouble getting through customer service, let us know. Don’t forget to give your eHarmony account email address and don’t forget to give us permission to chase eHarmony on your behalf.

Here is last month’s supply of consumer complaints against eHarmony posted on the leading gripe website ConsumerAffairs.com, plus our comments. Some of this month’s complaints are valid and justified, thus highlighted, while the rest are “buyer beware — read the fine print” or may be resolved with a call to customer service.

No, we are not eHarmony, we just like to help out or comment. If you have an opinion as well, post them at the end of the article.

#1. eric of Moncton, NB November 24, 2009

I’ve been scam too, I applied for a 3 months membership and in my account they say that I’ve been charge one amount for around 173 US but it’s not the case. Instead they are charging me 49.95 per months for 6 months. I just realized today! I tried to call there on their toll free # and after 5-10 mins of waiting the line cut off!!!!! I tried 3 times and the same thing happened everytime. Called Visa, they say they can’t do nothing about it, just print an email from Eharmony saying that you cancelled the membership and see if it continue!!! So I am stuck paying until January! Grrr…. really not impressed! What can we do????????????

Eric, your autorenew is still on. Unless you tell it not to, eHarmony will charge and charge your credit card the renewal amount, as per the terms of agreement when you bought your membership. In short, they have your permission to bill your Visa card over and over. Canada’s Office of Consumer Affairs has not made this practice illegal unfortunately, and even if it were illegal, eHarmony.ca is not a Canadian company.

To be certain they will not charge your Visa again, you need to remove your Visa number from the site. Here are the instructions.

#2. maryann of naples , FL November 21, 2009

multiple unwanted contact from eharmony 3-4 per day

Maryann, see our Complete Guide to eHarmony Spam.

#3.sarah of georgetown, TX November 20, 2009

They said they would give me 3 months free service if I paid for 3 which my Mother did. It took them over a week to post my picture and over a week to see my profile. I had 3 other people searching for me that were friends. They are the ones who told me this. I contacted them asking them if they would give me a week free for this and no response. I also told them that the 3 months gave me little to no men to meet. I am only 25 so I found this a little strange when they claim to have millions of people doing this. I have tried for months to contact them, there is no way to do this unless you accidently find them or a number on the search someone else has found. False claims to give you free service if you don’t fin someone, its wrong.

Sarah, where did you read that eHarmony will give you free service if you don’t find someone? eHarmony gives no guarantees. (In fact, eHarmony is an as-is no-guarantee product.)

What do you mean it took one week to process your profile and your picture? Any changes to the About Me profiles take effect immediately. New pictures take a few minutes to an hour to be approved. There was very likely a technical glitch in your account. You have their phone number, call them and they can sort this out.

Regarding your lack of matches, your age, gender and geography ultimately determine how many matches you’ll ever receive. Google tells me there are only 250,000 people within 30 miles of Naples, FL. Did you limit your search to a small area? I hope you weren’t expecting loads of matches within your town of Naples.

#4.Paul of Atlanta, GA November 18, 2009

E-Harmony and their auto renew feature. I signed up for 3 months and they thought it was their right to renew my membership. There was nothing ever said about the auto-renew feature. This has to be criminal. I will be fighting this with my bank and with eHarmony.

Paul, mention of the autorenew feature appears no less than three times — and never in fine print — during the ordering process. It’s incredible that you missed it.

#5.april of jackson, OH November 17, 2009

I took their 6 degrees of personality test.They deemed me as being undatable.They said according to their testing results people find me too nice,making people uncomfortable.

April, perhaps you should count your blessings that, unlike all the other complainants here, you didn’t pay them any money.

#6.Lisa of West Orange, NJ November 16, 2009

I did registration in eharmony.com, a big dating website in USA, in September 2009. I bought eHarmony a service package in 70 USD, and I was informed that this amount would cover six month service eHarmony would offer to me. However, since September 2009, eHarmony has been withdrawing 70 from my credit card account monthly. I asked eHarmony why they were keeping charging me, and eHarmony answered that in the six months from September 2009, eHarmony would withdraw 70 USD monthly, based on its policy. Even though I cancelled my registration in November 14, 2009, eHarmony customer service told me that it would still withdraw 70 monthly from my credit card until January 2010.

I conclude that eHarmony is a scam company. First, eHarmony told me that 70 would cover six month service. After it obtained my credit card information, eHarmony withdrew my money as much as it wanted. Then, eHarmony told me that the cancellation of my registration account would not stop its robbery from me, and it could still take my money as much as it wanted. I want eHarmony to return me 140 USD and stop withdrawing my money from my credit card. Since September 2009, eHarmony has already withdrawn 210 USD from my credit card, only 70 is reasonable withdrawal, and 140 is robbery.

Lisa, I am guessing you bought the Total Connect Plan:

As you can see, Lisa, it is “three payments of $67.80″ that you selected. Six months costs $203.70, not $70. I think it is very clear what you were buying when you clicked that circle and chose that plan.

#7.Andrea of Arlington, MA November 12, 2009

Joined for a two month trial period. Yet E harmony automatically and with out my knowledge or consent put me on “auto renew” and continued to charge my account a monthly fee. I am unable to get a refund due the the fact they say they have a line, somewhere in the long subscription “process” that tells the user they do this within 24 hours of the initial membership ending to “ensure uninterrputed service”. If this is not illegal,it should be. For a company to be able to get ahold of a credit card number intended for one time use, hide terms in fine print and be allowed to continue charging for service not being used is criminal.

Andrea, as I told Paul, the autorenew feature is mentioned no less than three times during the ordering process. Next time read these screens before you buy anything online, because nobody will do this for you.

#8.Bobbie of Lakeland, FL November 11, 2009

I registered with eHarmony two and a half months ago. Used my Visa card to pay approximately 179.00. I checked this account just about every day and I ony received one match, on same day that I registered with eHarmony. I’ve tried communicating with this match and receive no response from the match nor from eHarmony. I do receive however attachments luring me to spend more money by adding to my account. The attachments say this will help me get more matches. I am 74 years old, but no fool to continue spending more money to get a match for me. I feel that eHarmony is a fraud, and they have false advertisement. I WANT MY MONEY REFUNDED TO ME AS SOON AS POSSIBLE. I would appreciate a response in writing at your earliest convenience.

Bobbie, your age, geography and gender ultimately determine the sort of matches you’ll ever receive. I’m very sorry to hear that you paid $140 for a service that turned to be not for you. I regret that you didn’t have a chance to try it first before paying a subscription.

#9.lisett of paterson, NJ November 7, 2009

I am very upset with this site. I could not get the service I need it. I have try other company with the same service and everything was fine. I need it to talk to someone about the fees and cancellation. there was not informaion about it. the site was suppost to help me but never did . it was also technical issue when I try to sumit a questions. this company is very bad for business. have many commercial how they can help you but they dont have any kind of customer service.

Lisett, did you ask for help? How? Did you click “Help”? It’s a website, unfortunately, and unless you ask for help or call the company, they will not know that you are having problems with it.

#10.patricia of Berkshire, United Kingdom November 4, 2009

I signed up for 1 months membership ONLY, on behalf of my mother who is a pensioner. After the month was up, I found that eharmony had helped themselves to an additional month’s fee of £34.95 WITHOUT CONSENT. My mother was not happy with eharmony anyway, as they did not provide the service they claimed they would. Following their email to notify us that they had helped themselves to an additional month, I emailed them to tell them to cancel this with immediate effect. That email was sent on 28th October 2009. To date I have not had a response back from them. My complaint is we signed up for 1 month and my mother paid for 1 month so why have they taken the extra month out without permission? Surprise, surprise there is no phone number to contact them. We have looked at other complaints on their website and lo and behold the complaints largely focus upon money taken out and lack of contact to discuss this with the person. I have tried several times to contact them, with no luck hence my contacting you.

Yes, Patricia, eHarmony try their very best never to publish their toll free number. Their phone number can be found on this article.

When you signed up for the 1 month membership, the screens told you about the autorenew feature — and how to turn it off — at least three times and never in small letters. Auto-renew means, yes, they can help themselves to additional months, unless you turn it off.