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Customer Service hours shortened; Compatible Partners free memberships end

eHarmony Customer Service hours were reduced from 24 hours a day to 20 earlier this week. Phone agents are now only available from 4am to 12am Pacific time. Customer Care became 24 hours a day in 2007, thanks to Scott Ackerman. Email support is still round the clock, but you can’t expect an instantaneous reply there, can you?

In other news, the last freebie Compatible Partners subscription ended December 15. Between March 31 to June 15, eHarmony gave each Compatible Partners registrant a free six-month subscription. The last of those subscriptions ended yesterday.

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Comments 7

  1. keith wrote:

    this eharmony is the biggest rip on internet they do not answer tour questions and i have been trying to close my account for weeks i will tell everyone i know to dont ever open account because they will never close it rip off—rip off—rip rip off—

    Posted 07 Mar 2010 at 9:49 am
  2. Joe wrote:

    I just registered and few days later i forgot my password and i did it online to send it to me and its been over an hour and still no password. I tried to go on the website to see if I can find tel# to contact but I wasn’t able to find it. I will never use this service again. Its a RIP OFF

    Posted 18 Jul 2010 at 8:29 am
  3. matt laporte wrote:

    hi there i am matt laporte and i cant get onto my accout so i would like u to delete it for me and i would like to get my money back to when u do it ok

    Posted 23 Jul 2010 at 2:22 am
  4. Cody Wells wrote:

    I would like to know why I cannot join E-Harmony. I would like to Join and I do not think it is fair to me that I am rejected by E-Harmony

    Posted 26 Jan 2011 at 12:27 pm
  5. Lisa wrote:

    I have several times emailed the site because i ave forgot my password. No response. I feel this is all so not real.

    Posted 10 Feb 2011 at 7:37 pm
  6. Alex wrote:

    compatible partners is too expensive. Would join if you offered free trial.

    Posted 18 Jun 2011 at 7:40 pm
  7. Tracy wrote:

    I joined up to compatible partners for the heck of it- really just looking for some friends to hang with, go biking, power-walking, beach, coffee, movies, etc…First of all- most of the “get to know you” questions relate to couples/relationships- NOT platonic r/l…I had exactly ONE possible match- during a trial phase. When I listed a deal-breaker as “not wanting someone “excessively obese” (their term)- I never heard back. Sorry, but I’m kind of an outdoors/exercise person…

    Now, got another “possible” friend on the line- and it won’t let me contact with their stupid “send them 5 questions”. I guess the trial is over? I sure as h*ll am not forking out $$ just to find out there’s four people within 200km who have no interest in sharing my interests? What a joke. They need to have a quick peek at pinksofa.com. At least they let you go back & forth in the forums- then if someone looks a possibility (after reading their profile & posts) you can send a “hi” or “wink”. If you both thought…hmm…then you could join when they run their next coupon code deal. Oh well- guess it’s back to lesbotronic for me.

    Posted 08 Apr 2012 at 9:17 am

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