Customer Service hours shortened; Compatible Partners free memberships end
eHarmony Customer Service hours were reduced from 24 hours a day to 20 earlier this week. Phone agents are now only available from 4am to 12am Pacific time. Customer Care became 24 hours a day in 2007, thanks to Scott Ackerman. Email support is still round the clock, but you can’t expect an instantaneous reply there, can you?
In other news, the last freebie Compatible Partners subscription ended December 15. Between March 31 to June 15, eHarmony gave each Compatible Partners registrant a free six-month subscription. The last of those subscriptions ended yesterday.