eHarmony launches new Help Center area

eHarmony upgraded its help system today from RightNow Technologies. This was why the help system went down for maintenance this morning.

eHarmony Help Center screenshot

What’s new:

Cleaner design
“Answers others found helpful” section
Displays ‘Date Updated’
Shorter URLs with no funny characters
It’s now accessible to search engines

Sorry, fellas, their toll free phone number no longer shows up, even to paying members.

Benefits

The larger font is easier to read.
Customer Service staff can post shorter links in their emails to members or on eHarmony Advice.
~~The Internet Wayback Machine will record their help answers for posterity. It’s evidence.~~
Official help answers will hopefully come up when users search Google for answers. Well, maybe not as the first result, though, because that’s our spot.
Consequently, fewer people will leave messages on this blog requesting that this blog close their eHarmony account. Well, maybe not.

Great job, eHarmony!

UPDATE 6 November 2009: Once again, search engines banned from eHarmony Help System

Oops, gave praise again too soon.

It turns out that almost right away eHarmony put a “search engines, keep out” sign so that the help pages are to never appear in search engine results.

A normal company would want to help its customers find the instructions they need to use their product through the Internet’s search engines. As you can tell, eHarmony is not a normal company.

UPDATE 20 November 2009: Whew, search engine ban removed. Wayback Machine still banned.

While reviewing EHB’s search engine rankings on keywords like “close eharmony account”, I found that eHarmony has removed the ban on Google, MSN, Yahoo and Teoma.

Comments 3

Kaye Bryant wrote:
Is it even possible to cancel one’s subscription online, or MUST it be via this elusive telephone number? Also, did I miss the “small print” – I thought they intended to notify me when the “trial period” was expired and the fee increased by $20.00, but it just got deducted – Bang – from my checking account and then, even though I was certain that I had finally got an email through to them, Bang – another deduction the next month! I am so totally disgusted with them.
Posted 07 Nov 2009 at 1:24 pm ¶
Elizabeth R wrote:
Kaye I don’t understand. Have you been taken two additional deductions?

By the way, did you use one of the “3 months for $9.95/month” codes on this site?
Posted 07 Nov 2009 at 3:23 pm ¶
Ron wrote:
“Automatic” means “automatic”, and not “we’ll send you an email that we will do it on Thursday and then we will go ahead.”

Okay, of course, this is not your fault because you have a different understanding of what “automatic” means. That’s fine… just please stay away from automatic weapons … because I don’t think these guns send emails.
Posted 07 Nov 2009 at 3:45 pm ¶

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