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Comments 37

1. SP wrote:

   Hi, Thanks for the info on this site! Good idea- I may try to call thanks post 258.

   Currently, I am trying to use codes on a basic plan. I am a new to eHarmony. I can’t seem to access the basic plan tab, even see how much it costs.

   On the order page the Total Connect tab is on top, when I attempt to click the Basic Plan tab, nothing happens. If I click the one month link (listed under this tabbed window) it just reloads the page I’m on.

   Any thoughts or experiences with this, folks might care to share would be very welcome. I will check back here tomorrow.

   It seems fishy to me that the lower cost plan isn’t accessible to view or select.. but maybe there is glitch.

   Thanks!

   Posted 25 Sep 2009 at 1:57 am ¶
2. Elizabeth R wrote:

   SP, it is a programming glitch on the eHarmony website. The Basic Tab works in Internet Explorer (57% of present browsers), but not in Firefox, Opera, Chrome or Safari.

   The basic plan costs are in our Current Rates article.

   To eHarmony staff reading this, would you please let Engineering know? You are losing customers who don’t want your TC plan.

   Posted 25 Sep 2009 at 9:56 am ¶
3. SP wrote:

   Thanks Elizabeth!

   I suspect it is somewhat intentional glitch, so one cannot select to signup with a cheaper basic plan (the tab is inaccessible). I just made an account with eHarmony but so far it’s been too difficult to access/purchase an account.

   The site layout is not very user friendly (it’s like friendster in 2003) and eH is not upfront with their service. It should be stated upfront, if you don’t join as a paying member no one can contact you. Not disclosing this seems like a scam. many other dating sites let you have a profile, even if you can’t initiate communication.

   Since encounter all this annoyance in simply using the site. I’ve read horrible horrible reviews of the eH company, policies and how they treat customers.

   Seems like more trouble than it’s worth. I appreciate this forum. See you on other sites.

   Posted 27 Sep 2009 at 2:00 am ¶
4. SP wrote:

   PS perhaps i should add, that the ‘basic’ tab didd work the very first time when i first finished my profile, and was clicking around to get a feel for things. i was using Firefox then, same as now when it isn’t working. deliberate?!

   Posted 27 Sep 2009 at 2:12 am ¶
5. Elizabeth R wrote:

   SP, why would a company deliberately make ordering their product as difficult as you’ve experienced? @eHarmony Programmers are people and they make coding mistakes. Note that A. You’re the first one in this long thread and in this entire blog to have this issue, B. it worked before when you first went to the site, and C. I said it works in Internet Explorer.

   It should be stated upfront, if you don’t join as a paying member no one can contact you. This is not true.

   I’m sure, like any other company, if you’d contact eHarmony by phone or email, they will eagerly assist you in ordering their product.

   Posted 27 Sep 2009 at 6:38 am ¶
6. SP wrote:

   Elizabeth, I appreciated your info above. But I find that to be an awfully big mistake for a online company whose only service is selling subscriptions of service. Don’t you?

   We will see how long it persists.

   I work for a large online retailer and am familiar with coding glitches. Perhaps, this mistake didn’t get fixed because it is advantageous to the business? If I can’t choose the cheaper plan, the hope may be to reel me in for the $$$ plan.

   Do you work for EH?

   Posted 27 Sep 2009 at 9:43 pm ¶
7. SP wrote:

   By your numbers 43% of people can’t access the cheaper buying plans. That’s Huge.

   This site is great, but hardly every person who signs up for EH checks or posts here. So it isn’t a surprise if I’m the first to post about it.

   In no way is my critique of a site, a personal attack to you, or anyone who works at eH. Simply an observation on business practices. If as you claim, eH isn’t doing this on purpose, the tab feature (check out page being main source of revenue) will be working again this week. Where I work it would be fixed within 24 hours or less.

   Posted 27 Sep 2009 at 9:54 pm ¶
8. SP wrote:

   Elizabeth, after re-researching eH does NOT allow you to be contact non paying members. Or be contacted by paying members if you haven’t paid yet.

   I have read this on a number of sites, including on eharmony.com

   From eharmony.com 09/27/09
   Answer

   Both parties are notified simultaneously when a match is made. Both must be paid subscribers in order to communicate. Either side may initiate communication.

   Posted 27 Sep 2009 at 10:36 pm ¶
9. Ron wrote:

   When you say, “contact”, you mean having a two-way conversation with a non-subscriber, then I agree, EH won’t allow this … except during Free Communication Weekends.

   When you say, “contact”, you mean a subscriber sending a message to a non-subscriber, then you have to take Elizabeth R’s and my word for it that you can.

   The term used by other people in this blog for this is “dual pay”. All major dating sites, except friendfinder and lavalife, are dual pay.

   Posted 29 Sep 2009 at 8:53 am ¶
10. SP wrote:

    Yep, if you subscribe and attempt to contact someone who is a non-subscriber (or expired) from eH own online materials they say the non-subscriber will not even get the message. Much less be able to reply to a specific subscribers coorespondance. So it doesn’t really matter how many eH members there are, in fact unless they are subscribers, you may run into a lot of dead-ends when contacting people, who never will get your message.

    Most ALL dating sites allow a paid member to contact anyone regardless of that person’s payment status. Most sites even allow a non-payer to reply back to a payer’s communication(in the interest of payers to get results from their site)

    I am familiar with many sites that do this. A strong one is called select alternatives which runs local based sites like “the onion” and “the stranger’s” personals.

    http://thestranger.selectalternatives.com/gyrobase/Personals/

    man, eH employees are defensive. How about improving your service?

    Posted 29 Sep 2009 at 9:30 pm ¶
11. SingleGuyInNC wrote:

    Really, this is not rocket science, folks.

    If you, a subscriber, contact a non-subscriber, they will get a notification message via e-mail (provided that they have a valid e-mail address in their account settings) that you have sent them _A_ communication, thus indicating your interest in communicating with them. They don’t get to read the specific communication (i.e. what first questions you sent them). It’s up to them to read their e-mail, look at your profile and then, perhaps at that point, decide to subscribe. If they have been a subscriber, they know the drill and what to expect from a first communication. If not, it’s pretty obvious what is going on.

    It should be noted that as best as I can currently see from the user interface, ALL eHarmony accounts, subscriber or non-subscriber, have this feature. You can’t disable it. At present, you can only disable “icebreaker” notification e-mails, which is what a non-subscriber can send to anyone to initiate communication.

    So, in fact, there are provisions for non-subscribers check for a pulse on a account before deciding to ante up because subscribers and non-subscribers can send and respond to icebreakers.

    Again, a non-subscriber will not be able to get the specific communication until they re-subscribe. It’s up to them to be a subscriber. This is in stark contrast to what you have just posted, which is incorrect.

    I was just a non-subscriber and had matches initiate or continue further along in the process with me and I was notified exactly who did so.

    Posted 29 Sep 2009 at 9:51 pm ¶
12. SingleGuyInNC wrote:

    “Most ALL dating sites allow a paid member to contact anyone regardless of that person’s payment status. Most sites even allow a non-payer to reply back to a payer’s communication(in the interest of payers to get results from their site)”

    Sure, like Match.com? If you send an actual message to a non-subscriber there, guess what they get? A generic message telling them that SOMEONE (not specifically you) sent them a message to bait them into a subscription to find out who. Yeah, you contacted them alright but they never found out who sent them the message.

    I would say that most do NOT allow a non-payer to respond.

    Posted 29 Sep 2009 at 9:56 pm ¶
13. Elizabeth R wrote:

    You help out a person like SP and what you get is be accused and insulted that you work for eHarmony. Why does he or she even come here to ask if other people are having the same trouble on the site (and then insulting them) when he or she can get more polite and more accurate answers by contacting THE SITE WITH THE PROBLEM? How the hell should we know why the Basic tab doesn’t work for you? Why should we care?! Frankly, SP we don’t need you here.

    Have a nice evening.

    Posted 29 Sep 2009 at 10:46 pm ¶
14. Michael Corfield wrote:

    So far I’ve been getting a 19.99 a month renewal which is nice since I can decide as I go if I want to keep going. OMG! some of the drama here is crazy. I have had none of the troubles other a few have had. It’s been fun..I met one person who wasn’t a love connection but now were really good friends and another I recently met that is so far WOW! to me..so we’ll see. I don’t know of any major site that let’s you communicate to people who aren’t paying or at least that they can reply back..maybe a small site where there is like 5 people in your area. There is POF which is free but it’s kind of trashy. For the grouchy ones on here, maybe read your posts and see why you are not meeting anyone. Negative attitudes are not appealing at all.

    Posted 30 Sep 2009 at 6:23 am ¶
15. SP wrote:

    Basic tab is still not working days later. Do 43% of customers don’t matter to eH? I believe their wallets do. Flaw by design, to ramp up subscription revenue.

    Posted 30 Sep 2009 at 2:28 pm ¶
16. SP wrote:

    Michael Corfield you seem to be negative and grouchy, if you are posting negative comments about people just politely trying to connect on revealing the truth. You sound like a eH employee.

    For the record, there are many many dating sites, that offer far better communication options. There were 400 people who fit my searchs on the site I listed above, all within 10 miles of me. So stop hating on other sites Michael. You clearly haven’t explored them. I’m glad if eH has worked for ya.

    Posted 30 Sep 2009 at 2:34 pm ¶
17. SP wrote:

    No Elizabeth, you clearly don’t want to help customers. I’m not exactly sure how you help, spreading mis information?

    Posted 30 Sep 2009 at 2:37 pm ¶
18. SP wrote:

    Elizabeth, you were the one who said you work for eH? How is this an insult? It is just appropriate disclosure. If you feel working for eH is an insult, you are entitled to your opinion. Blaming others for your choices is not appropriate.

    If you choose to post on here in a professional capacity, perhaps it would be best for you to remain professional.

    Posted 30 Sep 2009 at 2:42 pm ¶
19. John wrote:

    http://www.plentyoffish.com

    Posted 30 Sep 2009 at 2:46 pm ¶
20. ScottC wrote:

    Hey SP, bitter much? lol . People have tried to explain to you but you won’t listen hence the comments. It would serve us well if you weren’t on harmony anyway so I’m fine that that you hate it so much, a blessing.

    As for POF…posted above…ok site, it’s free but that also lends itself to it’s own problems and less serious members, seems more a casual date site. No site is a miracle cure for dating you actually have to work at any site your on and show some effort in your profile and your communication. Good luck all!

    Posted 30 Sep 2009 at 3:02 pm ¶

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