eHarmony’s Official Blog is called “Open Communication” but is not accepting comments

Tomorrow begins the 12th week of the eHarmony Official Corporate Blog.

The blog is called “Open Communication”, because, according to Pam Holmgren, Director for Corporate Communications in the blog’s first post,

One of the things that makes eHarmony different from other online dating sites is our thorough, five-step communication process that allows matches to get to know each other. The final stage of this process is called Open Communication, where matches communicate back and forth freely in a safe and trusted environment. That’s our goal here as well….

We look forward to being in Open Communication with you.

Then why does your blog have no approved comments?!

I don’t know. I give up.

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    Comments 11

    1. Ron wrote:

      Telepathic communication, maybe?

      Posted 26 Sep 2009 at 3:36 pm
    2. Fernando Ardenghi wrote:

      Check this:

      I saw it last Thu, Jul 30, 2009 at 12:32 AM and although I had alerted them, nearly 2 months later, they could not correct it!

      At
      http://www.eharmony.com/advertising/singles

      Age
      3-11 1%
      12-17 0%
      18-34 39%
      35-49 41%
      50+ 19%

      3 to 11 years old persons using eHarmony???

      Regards,
      Fernando Ardenghi.
      Buenos Aires.
      Argentina.
      ardenghifer@gmail.com

      Posted 26 Sep 2009 at 9:15 pm
    3. Tom Patterson wrote:

      You’re asking, Why on earth open a corporate blog and not allow comments?

      Do you remember the time when companies mailed Annual Summary booklets to its shareholders and investors? The corporate blog is exactly like that.

      You may see an overlap between the articles published in Advice and articles published in their blog, but there really isn’t any. Advice is for relationship advice and How to Use eHarmony Better articles, while the blog is for “Read this Good Stuff about us today.”

      “Yay, we planted a tree today.”

      “Our building association gave us a plaque.”

      “One of our members loves us so much that after marrying her eHarmony match, she joined the company as a CS rep.”

      A company can hope for an IPO, can’t it?

      The site already has an “eHarmony in the News” section that gives their blog even less things to write about.

      It sure heck isn’t a discussion forum for its customers — they already provide both a huge Customer Support department and a public discussion forum for THAT.

      Nonetheless, I was surprised to find their response there to a critical piece in the Wall Street Journal. Gonzaga could have just posted a comment on the WSJ website. I will agree with you that that blog post ought to have had comments. It’s possible nobody has posted one. I think that that post is an irregularity.

      Great blog, by the way. I wish I had customers who would care enough to set up a blog and be critical about my company like you. It’s sure to put our VPs on their toes.

      Posted 27 Sep 2009 at 10:57 am
    4. SincerelyEthical wrote:

      This is exactly why we all love this ‘unofficial’ eharmony blog. This is where our true thoughts are expressed; the good, the bad and the downright ugly.
      The ‘official’ eharmony blog is just like their commercials… A cleanly mopped floor that tries to create the illusion of a perfect service. Whose intelligence would not be insulted by it?

      Posted 27 Sep 2009 at 11:30 am
    5. SingleGuyInNC wrote:

      “3 to 11 years old persons using eHarmony???”
      Perhaps some children are trying to help their single parents look for a new spouse?

      Yeah, uhm, that doesn’t make sense…

      Posted 27 Sep 2009 at 11:35 am
    6. SingleGuyInNC wrote:

      It appears to solely be created for press releases, so negative comments get directed to the PR department…which are re-directed to File 13.

      Easy answer:
      I think there are no comments for the same reason that you have the “PLEASE READ” text above the Post button. Given how large the service is,they would be swarmed with people posting their individual quibbles with the service to the corporate blog. Despite the warning, people still post here as if this blog is eHarmony customer support…

      Posted 27 Sep 2009 at 11:38 am
    7. eharmonyblog wrote:

      Thank you for the compliment, Tom. It made our day!

      SingleGuyInNC, the PLEASE READ text will be gone the same time as another upcoming big change in the site. There will be improvement..

      P.S. What if we instruct these fellows to post their quibbles on the corporate blog instead?!

      Posted 01 Oct 2009 at 6:51 pm
    8. SingleGuyInNC wrote:

      eHB: Why not toss a link in that text to the appropriate forum on eHarmony Advice since the corporate blog doesn’t accept comments?

      Posted 01 Oct 2009 at 7:56 pm
    9. eharmonyblog wrote:

      ’cause eHarmony Advice requires registration and a lot more steps but the corporate blog does accept comments (name, email, message) though doesn’t publish them.

      Honestly, I don’t want to. Seriously, I’m weighing alternatives vs. sending our hard-earned traffic to them.

      Posted 01 Oct 2009 at 8:14 pm
    10. SingleGuyInNC wrote:

      Ah. I didn’t know they actually accepted comments but didn’t publish them.

      An alternative, not sure if WordPress can deal with it or if you really want to do it, would be to catch them and stick them in a “log” of sorts so the comment stream remains relatively on topic. That way eHB can “claim them” like some of these consumer complaint sites…although that opens a whole other can of worms…

      Posted 01 Oct 2009 at 8:23 pm
    11. eharmonyblog wrote:

      I just did that “log” suggestion of yours. Well, not exactly. I moved all the misaddressed comments to a hidden post. Like one black garbage bag dumped in a street curb, I think there might be a snowball effect: It suggests people that it’s the place to post such messages. Thanks.

      Posted 03 Oct 2009 at 4:16 pm

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