eHarmony.com vs. RewardingLove.com, An Honest Comparison

RewardingLoveMany of us who enjoy eHarmonyBlog are familiar with the great work of E. Foley, who has written articles about eHarmony in the past.  I enjoy her writing style very much, because she sticks to the facts.  So, when I saw her recent article about a matchmaking site I had never heard of before, it really caught my attention.  The site is called RewardingLove.com and I was very impressed with what I learned about it in the article.  So, naturally, I wanted to check it out to see how it might compare to our favorite site, eHarmony.  Since we’re all rather familiar with the eHarmony process, here is some of what I’ve learned about RewardingLove. 

The Science

It seems the science behind the site’s matching system is based on the work of psychologist/psychoanalyst/author Dr. Robert M. Gordon.   I did a little investigating of Dr. Robert M. Gordon’s credentials, and found that he has over 35 years of expertise and is clearly a leading authority on the science of love relationships.  You can read about his credentials on the site.  The site states that he and his wife, Dr. Alla Gordon, interact with members beyond the matching phase by answering member-submitted questions each month.

Unified Model of Love: Questionnaire

As stated on the site, the matching methodology is based on Dr. Robert M. Gordon’s Unified Model of Love Relations.   His concepts sounded intriguing and refreshing to me in the article, so I decided to take a look…  I visited the site, which looked great, and took the Unified Model of Love© questionnaire, which was divided into four sections.  It started out similar to other questionnaires, but then got really interesting, especially in the fourth section.  It took me about 30 minutes to complete it. 

After completing it, I was prompted to verify my email address…simple enough, and definitely important. I feel that eHarmony should implement email address verification… it’s simple to do and would stop people from being able to sign up using other people’s email addresses… Pretty basic, don’t you agree? 

Matching

We are all familiar with the eHarmony method of matching.  Subscribers and free members are often matched together, with no way for us to know whether a match is a subscriber who can communicate if interested, or a free member who cannot.  This has obviously caused much frustration to countless of us over the years.  A person’s time is very valuable, and basic information provided upfront would help us all to make the best use of our time.  Many of us have been requesting that eHarmony provide this basic information when sending matches, yet eHarmony still keeps members in the dark regarding various important details about their matches.

The RewardingLove matching system seems to avoid this type of frustration.  Now here’s the big news:  The site states that only subscribers who have logged in to the RewardingLove.com web site within the previous 7 days are included in the current day’s matching pool.  This is obviously a huge improvement over the eHarmony method.  Also, RewardingLove lets members know if a match has logged on to the site within the previous 14 days, by displaying the text ‘Active Member’ on their profile.  If a member has not logged on to the site within the previous 14 days, the date of their last log in is displayed. Well, imagine that… some integrity and transparency in a matchmaking site.  Such integrity is to be loudly applauded and certainly appreciated.  It seems they have been doing their homework and understanding that people’s time is valuable.  This certainly makes efficient use of a member’s time.   I don’t know about you, but I’m very excited about this…  RewardingLove also offers some type of incentive for reviewing your matches in a timely manner.  I’m still not sure how this works, but it sounds useful. 

Becoming a Member

Becoming a member of eHarmony is quite a different process than becoming a member of RewardingLove.

One glaring difference is that RewardingLove profiles require some text and at least one photo, and also go through an approval process. 

Below is the basic process for each, from registration to receiving your first matches, plus some important notes:  

For eHarmony (as we all know):

  1. Register at eHarmony.com
  2. Take the eHarmony questionnaire
  3. Receive a free ‘personality profile’
  4. Begin receiving your matches immediately – no searching

Member profiles don’t seem to be initially subjected to approval process.

Matches can be either free members or subscribers. 

No way of knowing if a match is a subscriber or free member

Not told the last time your matches actually logged in to eHarmony.com

For RewardingLove

  1. Register at RewardingLove.com
  2. Take the Unified Model of Love© Questionnaire
  3. Validate your email address
  4. Complete your RewardingLove Profile sections (required)
  5. Upload at least one photo (required)
  6. RewardingLove Profile is sent to Customer Care for approval (within 24 hours)
  7. Approved profile enters their matching database and is included in that day’s matching pool
  8. Begin receiving your matches after approval – no searching

Every match has logged in to RewardingLove.com within 7 days prior to the matched date.

Every match can connect and communicate with you if the interest is mutual

Every match has at least one approved photo, available to view.    

Every match has text sections completed and approved, available to read.

Incentive system for reviewing matches in a timely manner

Currently, receive a Free 100 match subscription with no time limit

I believe, on average, I receive six or seven matches per day from eHarmony. This number typically drops once you become a subscriber, but let’s say that in an average 30 day month, I can expect approximately 200 matches to be sent to me.  Now, let’s take into consideration the fact that eHarmony’s subscriber to free member ratio is about 20 to 1, and divide 200 by 20.  That leaves me with an average of only 10 matches received in a month which are likely to be subscribers.  Not to mention the frustration that comes from contacting so many free members and never getting a reply, for various reasons we’re all familiar with.  So, I’m basically looking for a needle in a haystack, which is quite frustrating.  RewardingLove matches, though likely fewer, are all approved subscribers.  So, there won’t be all of that frustrating wasted time. It’s nice that the there’s no time limit to the subscription, because it will likely take a while to be matched with 100 highly compatible approved subscribers.  E. Foley’s article and the RewardingLove.com web site both state that RewardingLove subscriptions are currently being offered free.

Free Promotions

All of us who have tried eHarmony have appreciated their “free communication weekends” but also realized its limitations. 

In contrast, as of the date of this article, RewardingLove is offering 100 free matches, with no time limit. I’m not using exclamation marks here because I’d have to use them everywhere.  It is simply amazing that a site is offering such a unique and free subscription, without placing ads on their web pages.  Obviously, I signed up and I’m currently waiting for my profile and photo to be approved. 

Advertising

We have seen advertisement space on eHarmony continually increase over time.  It seems eHarmony thinks members are being desensitized to it.  Just to let you know, eHarmony, I speak for countless members when I say that I despise being subjected to so much advertising, particularly on a rather expensive paid site.  Amazingly, I couldn’t find a shred of advertising on the entire RewardingLove.com site. It was such a joy to not be distracted by ads. 

Membership Base

We know that eHarmony has many millions of members.  However, what really matters is the number of subscribers who we can actually communicate with.  Having millions of unsubscribed members, any number of which may eventually be delivered to sincere subscribers as matches each day,  is not necessarily a positive thing.  I have not found any information about RewardingLove.com’s membership numbers.  I am assuming it can’t be a large number as of yet.  However, I’m certain people will appreciate knowing that all of their matches will be current and able to communicate.  Will eHarmony step up to the plate and provide us with this same level of confidence?  Only time will tell.

Pricing and billing practices

Yet another major difference between eHarmony and RewardingLove is their respective billing practices. 

As we all know, eHarmony offers 1, 3, 6 or 12 month subscriptions, and uses recurring billing.  Recurring billing, also known as “auto renewal”, has caused many people a lot of frustration.  I would wager that most of us would prefer to pay for a service when we want it, without have to worry about turning things on or off to guard against being automatically rebilled. 

While reviewing RewardingLove I noticed that they don’t use recurring billing.  There is no “auto renewal” to worry about, which is really comforting.  Actually, RewardingLove seems to be using an entirely different approach to billing.  Instead of monthly billing, they charge by the number of matches you would like to receive.  I found this to be quite interesting.  A RewardingLove subscription entitles the subscriber to receive a predetermined number of matches, no matter the time it takes to receive them.  These matches are created based on the subscriber’s questionnaire responses.  The subscription lasts until a member receives the total number of matches to which they are entitled, plus an additional 10 free days for communicating with matches before their subscription expires.  They state that you can purchase more matches anytime.   As noted above, what is really different and good about this is that they only match current subscribers.  Although it seems a bit strict, this is probably necessary to justify their “pay for a specific number of matches” concept.  

The Verdict

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It’s still too early to tell, but it seems that RewardingLove has been listening to what people really want in a serious matchmaking site.  Their methods seem to solve a number of issues in useful ways, while those same issues have been generally ignored for so long by eHarmony.  Maybe some healthy competition is what eHarmony needs in order to give members more of what we’ve been requesting.  If not, other options such as RewardingLove will become increasingly enticing to unsatisfied eHarmony members.

RewardingLove.com is clearly a very serious relationship site.  It seems to have everything it takes to be very successful.  The best way for you to render your own judgment on eHarmony vs. RewardingLove is to try it out while it’s free and compare!

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Comments 95

  1. annoymous1 wrote:

    The reason also that some of these dating sites like eHarmony have all these “terms and conditions” is because they are basically parental. By that I mean they have an active interest in their customers searches. They match you up and then they want you to go through certain steps. In singlenet you are left on your own. They do send matches but you can responds or look on your own. In that kind of environment all they really care about is you paying the fees. My take is that the more the customer is on their own, the less likely they are to terminiate them. Unless they are reported as scammer. I have been on singlesnet 4 months and have no problem.

    Posted 18 Jan 2010 at 4:10 pm
  2. annoymous1 wrote:

    At some point I am going to call Rewarding Love and see if they think they will use the standard language that you mentioned. If you read eHarmony’s “terms and conditions” the tone is not user friendly. Again though RL may opt to use those terms but the more a customer is on his/her own the more nominal those terms become.

    Posted 19 Jan 2010 at 6:38 am
  3. SingleGuyInNC wrote:

    First of all, your reply indicating that you want to call RL about their terms shows that you did not read my post. Rewarding Love’s terms of use are spelled out on their web page in the similar language as any other contract. You don’t even have to subscribe to be able to read them. I opened them up and the same termination clause is in there.

    User agreements by nature will never be user friendly. It is a legal document. Legal documents are not written in “plain language” because it is not specific enough. A person with average intelligence should be able to read a legal document (given they take the time to read it slowly and in full) and understand it, though.

    I guess you are not one to actually read the fine print because Singlesnet has the same termination clause.

    Sorry, but you are not going to be able to escape it, dating services or just about any major website these days is going to have a terms of use with similar language, whether you like it or not.

    I joined Singlesnet, too. They had less people in my area than match.com or okcupid and hence why I didn’t bother with them. Name recognition brings numbers in the dating site industry which is generally what makes for the success of the users.

    There really is a bigger issue at hand as to the failure of dating sites but I’m saving discussion of that for another post.

    I think the more interesting issue at hand is what you did to manage to get eHarmony to kick you off. Instead of complaining about the terms that you agreed to, start another post telling folks your story and others that have been booted can chime in with theirs. Then, we can see if you violated a specific part of the terms of use or if they are just being dictators and removing members willy-nilly.

    Posted 19 Jan 2010 at 9:34 am
  4. annoymous1 wrote:

    I do not know and that is all I am going to say. IF you read their terms and conditions, they state they do not have to give an explanation. I have tried both through the BBB and the University of Houston, Consumer law center to get an explanation which they refused to give. I am not going to guess or provide a reason for them since they refuse to give me one. If anyone has had my experience they probably are also in the dark. I only wanted to draw attention to their terms and conditions. My only fault was not reading their terms and conditions. One of the reasons I didn’t was because I was caught in their hype and marketing (pure puffery). It would be an interesting juxtaposition, to put side by side their marketing and their terms. I did not read them and I pay the price. If you want to blame me for someting blame me for not reading them and trusting their hype. Finally, I am going to think long and hard about how involved I want one of these dating to be in my life. Here we are trusting an international corporation to find us something that is very personal intimate. There is something a little mind blogging about that.
    As for singlesnet having the same clause. I do not like it but as I have said before I have been on there four months and I have had no problem. In addition I do believe that the less they are involved in a person’s search the less likely they will find to let you go because they don’t have a reason and they don’t know you are around except for the billing office. Singlesnet has left me alone. The terms may merely be nominal. I am a good paying customer and I am not worried about being let go.
    BTW Singlesnet has a lot more matches than eHarmony ever did for me. I am not sure that I will meet anyone through any of these dating sites. At least Singlesnet doesn’t make claims or promises that they can’t keep. And I respect that.

    Posted 19 Jan 2010 at 1:54 pm
  5. annoymous1 wrote:

    Just one final thought. Although RL and Chemistry might be good dating sites I am having second thoughts because I think their approach maybe like eHarmony’s. The reason I think is they do find matches for you and as a customer you are not allowed to look through their data base. And again, I think the more involved they are the more likely there might be a problem. It is almost like the days when parents chose mates for their children or in the Bible pay the groom’s family a diary. In looking at my experience with eHarmony, I am not sure I want anyone making those decisions for me. That is my take.

    Posted 19 Jan 2010 at 2:26 pm
  6. SincerelyEthical wrote:

    Annoymous1, I understand your feeling when you say that you’re not sure you want these matchmaking sites making decisions for you. My main issue with the whole thing is that there’s obviously no end to the differences between people. Consequently, there can’t be an effective ‘one size fits all’ method of matchmaking.

    However, on sites that don’t offer questionnaire-based matchmaking, it’s too easy for people to “tailor” their communication to make it sound like they’re your dream partner… and we can be left wishing that we had a better idea of who they were before the first email…

    eHarmony’s method seems the most ‘parental’ and there’s no real way of knowing why each match was made, but it certainly works for many people.
    At Chemistry, you can get a general idea of your matches’ personality with a type of personality indicator/color code. PerfectMatch allows the flexibility of letting you search in a rather interesting way.
    RewardingLove lets you answer the questionnaire from both perspectives, and they display some type of graphs that are supposed to show compatibility on different issues. They say they’re putting in an ‘optional’ search feature. We shall see.

    All things considered, my humble opinion is that questionnaire-based matchmaking sites give us a better chance of finding someone we could fall in love with.

    Posted 19 Jan 2010 at 3:57 pm
  7. annoymous1 wrote:

    I am tired. I had the day off and I spent an hour on this. I have some poetry and memoirs contests ahead of me. I am pretty much giving up for a couple of months. I don’t know the answer. I just know what hasn’t worked I think we agree on a lot. My main problem is this would be great if indeed some of these dating organizations live up to their hype. There is such a thing as good in theory but not in practice. I guess my main problem is that I simply do not right now trust any dating agency who has a whole lot of power over their customers. I would rather trust my own instincts because utimately that is what you do on sites like eHarmony, Match, Forever, Whatever. No dating system can you do your thinking for you. Ultimately it is you who makes the decision about whose phony whose real. Even on eHarmony web they have advice about safe dates. I wish I could believe in Santa Claus, and he could put the perfect man in my stocking. Life doesn’t come that way. . My take still is the less they are invovled the less problems you are going to have with them. And for me to go that route again I would have to feel that I can trust them. And I don’t see that happening. Maybe I am wrong. I am glad I am responding to you this time.

    Posted 19 Jan 2010 at 5:40 pm
  8. SingleGuyInNC wrote:

    If you read my others posts about Match.com, I think in comparison to the other sites, it has the most matches of any of the “browse” dating services, at least it did in my area. More matches at your disposal is also not going to translate to more dates/more likely success. The response rate is going to be about the same (likely worse than eH from what I’ve seen) everywhere else.
    Online dating is a lot like being stranded on an island, throwing your message in a bottle out to sea to never be rescued for most of us.

    As for the hype, if you do your research and compare they aren’t any different than any of the other services. Match.com was even willing to put their money where their mouth was. Buy 6 months and we are pretty darn sure you will meet someone special if you e-mail 5 people each month. If not, we’ll give you another 6 months on the house. They lost that wager with my account.

    The browse model doesn’t work any better. I send messages to matches that should be compatible with me in terms of what “they want”, ones that aren’t so much, ones in between and more or less, all I have to show for it is more wear and tear on my keyboard and hands. It is infinitely easier to do the eH questions than to send an e-mail to each person (because, as a guy, “winking” apparently is not enough given the hundreds of those that women get and of course, ignore). I’ll bet you that if I had access to the entire eHarmony database of people in my area and I communicate with all of them, I would get the same results I’ve gotten on Match.com, which is mostly frustration and disappointment.

    If you look around, you will find that people have been kicked off the less intrusive Match.com, too.

    Having tried nearly all of the major services, I’m starting to think that online dating is total waste of time. You are probably better off spending time in the real world dating than trying to find someone online.

    Posted 19 Jan 2010 at 10:51 pm
  9. annoymous1 wrote:

    I wasn’t defending Match if this was address toward me. I do think though generally the less involved they are the less reason they have. If someone got kicked off Match it was probably because they argued about the billing or auto renewal. The majority of complaints seem to be about that. But that doesn’t mean they aren’t others..

    Posted 20 Jan 2010 at 4:30 am
  10. annoymous1 wrote:

    I am on my way to work. Let me say this. Bringing up Singlesnet again. they only claim they make is that their site has more traffic than eHarmony’s are some of the others. They told me at one point they couldn’t promise anything but they do give a chance. That is honest. My problem with eHarmony hype is that again if you juxaposition the hype against their terms they are contradictory or dissonance to use a music terms. Ironically dissonance is the opposite of Harmony and so it does. I do agree that maybe finding someone on your own is the better deal. But, I do not rule out other options,. However, generally the less intrusive the better.

    Posted 20 Jan 2010 at 4:49 am
  11. annoymous1 wrote:

    Buy 6 months and we are pretty darn sure you will meet someone special if you e-mail 5 people each month. If not, we’ll give you another 6 months on the house. They lost that wager with my account.

    That is really not hands off. You have to prove you made some effort. If you can not prove you did that than maybe they let you go, or you argue with them and they let you go. Or they try to charge for the 6 months since they think you made no effort and an argument takes place and they bump you. But, that is really not hands off. They are not going to give you six month free for nothing. At least that is a clear cut expectation. But definitely not hands off. I would rather pay upfront and keep the middle man out. And I am not running with money.

    Posted 20 Jan 2010 at 7:50 am
  12. annoymous1 wrote:

    One final wrinke about Match. So what happens if none of the matches appeal to you have to go to the farce of pretending to be interested. Wow! Again this is not hands off.

    Posted 20 Jan 2010 at 7:56 am
  13. annoymous1 wrote:

    Looking for someone isn’t easy, in fact I have a girl friend a little younger than me who has quit trying. Arguing whether eHarmony handling over the data base would be helpful is academic to me. My reason for wanting to look up my own is because I do believe the less they are involved the easier it goes at least for me. I am not saying I will find someone, I am saying I will be more comfortable not worrying about having my date search micro-managed.

    Posted 20 Jan 2010 at 11:18 am
  14. SingleGuyInNC wrote:

    You pay for 6 months. You don’t find someone (provided you e-mail 5 people a month) and they give you another 6 months free. It’s all automatic. No intervention with customer service. No arguments provided that you did what was expected. Anyhow, the issue is in terms of promises made, eHarmony is not significantly different than the others…

    “So what happens if none of the matches appeal to you have to go to the farce of pretending to be interested.”

    And how is that different than any other “browse” service? Match.com is exactly the same as singlesnet.com in terms of how they work. Have you even tried Match.com?

    Match.com has twice the traffic of singlesnet according to Quantcast and Alexa ranking services. It doesn’t add up to pay for essentially the same type of matching service where there are fewer profiles and regular visitors unless you are looking for a niche service (i.e. JDate or for something similar).

    How is it easier for you when you have to comb through many more profiles with a usually poor search interfaces? It drives me nuts trying to find matches on Match.com where at least the few that I get on eH are pretty close to what I’m looking for. It takes me like 5 minutes to review the 8-10 matches on eH and initiate communication with all of them. It takes probably 2 hours to find 8-10 decent matches on a browse site and send them a unique e-mail. From that standpoint, eH is far superior.

    Unless you are looking at ALL matches that a service has, your search is micromanaged in one way or another. You pick a location. You pick race, age, etc. All search criteria. All the services filter. It’s the “throttling” that Chemistry and eHarmony where you perceive micro-management. If you were a subscriber long enough (like me) you would see that they run out of matches…which is the same thing that you find in a browse service where you set up enough filters to screen out folks you aren’t interested in and then filter out the folks that you have already messaged and don’t respond. Eventually, you would not have any profiles to browse. I’m pretty sure that none of the services really actively monitor accounts any differently – match “looks” at your profile and photos before approving it, ditto for eH and they only remove members once someone else reports it. Innocent until proven guilty….

    Posted 20 Jan 2010 at 1:40 pm
  15. annoymous1 wrote:

    I think we are going round in circles. I like the way Singlesnet does things. I do not know that I will get on Match. I prefer a dating organization that will be less parental. I guess I would go through a number of matches on my own. But, I won’t go through thousands. Actually I prefer men getting a hold of me. And I may go through some. Again, I prefer a dating agency that is less parental. It is an individual thing this is my search and that is how I have decided to do it. Finally, I do not think that what Match ask it bad. At least they are honest. However, I am sure you have to prove you made the email, I guess you do it on their system. I don’t know if I would do that or not. I still think that is too much involvement. I have right to that opinion.

    Posted 20 Jan 2010 at 2:32 pm
  16. annoymous1 wrote:

    I get it you pay and you get the money back if you do the emails. I don’t know. I suppose this there way of getting the customer to respond. But is feels like manipulation. It still feels like they are too involved and watching the customers. Right now I am not interested in joining any other dating service.

    Posted 20 Jan 2010 at 2:43 pm
  17. annoymous1 wrote:

    I have received free invitations from them. They will send me around 12 matches with two from my state. What is the point in getting involved with them. I feel will real lukewarm about them. No, I am not a customer of Match.

    Posted 20 Jan 2010 at 2:47 pm
  18. annoymous1 wrote:

    I am going to take a break from this. I have things I need to do. My take is now if I look at all it will be with an organization that is less involved. It is my search, maybe I will find someone or maybe I will decide the single life is not that bad.

    Posted 20 Jan 2010 at 2:51 pm
  19. annoymous1 wrote:

    Finally not to be a broken record. After analyzing all of this. I prefer a dating company that is less invovled. I have been on Singlesnet for 5 months and there has been no problem. Given the cards we have to play with on this, it just makes more sense that the less involved they are the less likely there will be a problem. There could be some nut case who might make up stories. But, I have not run into that on Singlesnet. I am a good paying customer and that is primarily what they are interested in. I have no problem with that as long as they are honest about what they can and can not and Singlesnet has been honest. I am not at this point going to join Match or any of the other. Although I am considering maybe joining Yahoo. I have no made up my mind. This is how I am going to my search. I will continue to look. If I don’t find someone than, I can live with it. There are worse things than being alone those in an abusive relationship will tell you that. And so it goes.

    Posted 21 Jan 2010 at 7:29 am
  20. annoymous1 wrote:

    Just one thing about micromanaging. Singlesnet does not do that. They send you matches and you can also look on their data base and if you are paying subscriber you can send emails. The ideal you would run out of matches doesn’t make sense to me unless the dating organization is not getting new members. Anyway, I guess we could debate this to infinity. But, having had experience with both eHarmony and Singlesnet. The more positive experience was with Singlesnet. And I will try to find dating services like that or look on my own. Again, I may not find anybody, but that is OK. There are worse things that being alone.

    Posted 21 Jan 2010 at 11:34 am

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