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Comments 43

21. Mary Riley wrote:

    Excuse me ! I have told everything that there is to know. I did not lied about my marital status. I have never been married, got a rely ID. I do think that there was a rep who was critical of some of my about me statement which I changed. She also wanted me to send relationships questions instead of icebreakers. A lot of this is subjective. I did what she suggested except I did not want to send relationship questions to men who I had did not think were interested. Anyway, I think she might have been instrumental. Perhaps I was in the one percent that E Harmony has talked about. Anyway, they won’t give out a reason. I have talked more openly about this then they have. It over with. But, they are not giving a reason probably because they legal department advises them not to. Anyway, do not lay on me that I have held back on telling what has gone on. I am not a scammer and I work for the State of Texas, worked at elections. My father is a retired minister. I go to church every Sunday. This is a sensitive subject do not question my integrity. I will agree that there is more to the story but they are the one who are not telling it. Mary

    Posted 10 Aug 2009 at 8:17 pm ¶
22. Mary Riley wrote:

    BTW Pyke said that there was another subscriber who was kicked off. Maybe the other subscribers just are too embarassed. And do not want to have to defend themselves. And I can understand why. In addition, this maybe a new way of dealing with their customers. I do not know after this rebuttal, I may disappear this simply is not worth it. And it is in their terms and condition that in “rare instances” they will refund. But again this could be a new way of dealing with their customers. And just because something happen rarely doesn’t mean it doesn’t happen. Mary

    Posted 10 Aug 2009 at 8:24 pm ¶
23. Mary Riley wrote:

    I am not going to argue anymore with someone who won’t even give out a name. You can think whatever you want. I know what I did. I am thinking of not posting anymore I have made my point. I am not going to get involved with any more dating sites and I will either meet someone on my own or not at all. Mary

    Posted 10 Aug 2009 at 8:35 pm ¶
24. Mary Riley wrote:

    I appreciate Pyke support and even Elizabeth R attempt to help. But, I think I have gotten all of the good I can out of this. And I not in the mood to be engaged in verbal sparring with posters who obviously do not bear me good will. Mary

    Posted 10 Aug 2009 at 8:50 pm ¶
25. Elizabeth R wrote:

    Why do you think this blog’s authors use aliases here? Why do you think this blog goes out of its way in hiding its authors and commentators’ email addresses?

    Posted 11 Aug 2009 at 7:06 am ¶
26. Scottk wrote:

    Pyke, and Mary,

    As I follow EHA a lot, and have NEVER seen EHA purge anyone’s complaints about EH, unless it gets into a yelling match or threats to EH about lawsuits, etc.

    So I think Mary should test the conspiracy theory that EHA is just purging anyone complaining about being removed from EH.

    How about posting on EHA about your experience?

    You will need to tone down your rhetoric, and instead, just give your story, and ask if anyone else has been kicked off EH proper, and see what kind of responses you get.

    This means no yelling, no screaming, no threatening of lawsuits, no calling Police, etc, etc.

    As for this blog hiding email addresses…

    And me posting Anon…
    (Although I will try to give my typical user name on this post)

    Do you really think I want someone like Mary Riley hunting me down, spamming me with email?

    I understand she is upset…
    But there is upset, and then there is serious over-reaction.

    For someone who claims she is 60, she sure doesn’t act like it.

    A 60 year old has been in the real world long enough to know that sometimes sh?t happens, and you have to deal with it and move on.

    Posted 11 Aug 2009 at 5:27 pm ¶
27. Mary Riley wrote:

    Hunting you down, no way. I have limited resources and and I will not get dsitracted by arguing with you. READ THE FINE PRINT, ON ANY CONTRACT, READ IT, READ IT , READ IT, DO NOT BE FOOLED.

    Posted 13 Aug 2009 at 12:23 pm ¶
28. Mary Riley wrote:

    Thanks, Scott I would like to know if anyone has experienced this. But maybe it is time to move on. I realized I open up a can of worms and not everyone is going to BE sympathetic anyway my bottomline is READ ATHE FINE PRINT, READ THE FINE PRINT, READ THE FINE PRINT DO NOT JUST LISTEN TO THE HYPE READ THE FINE PRINT.

    Posted 13 Aug 2009 at 12:34 pm ¶
29. SincerelyEthical wrote:

    Hi Mary, I think you have every reason to feel that you were wronged. Anyone wrongfully ‘bounced’ from a web site when they have paid and put faith in the process should be allowed their money back, or offered a valid explanation. Although eHarmony has the right to operate as they choose, any ethically run business would feel compelled and obligated to their members (especially paid subscribers) to make it Completely Clear why service was interrupted and subscription money was not refunded. I hope you get the satisfaction you deserve, and that at least a portion of your subscription fee is refunded to you.

    Posted 30 Sep 2009 at 12:10 pm ¶
30. eharmonyblog wrote:

    On a related note, melman got this canned email four weeks ago, which he shared in EHA yesterday.

    Dear Customer,

    Based on recent review of your account information and activity, eHarmony has made the decision to close your account. We do not disclose the specific reason for our decision, however, for your consideration we can provide some general information regarding such closure decisions.

    The most common reason we may choose to close an account is for a violation of our Terms and Conditions regarding the misrepresentation of personal information, such as name, age, address, marital status or criminal history. On rare occasions, we also may close an account due to specific complaints about the content of a profile, communication, or for any other reason as stated in our Terms and Conditions.

    Posted 22 Oct 2009 at 9:58 am ¶
31. Scottk wrote:

    EHarmonyBlog,
    Different situation.

    Mary is a paid member, and got pulled from EH.

    Melman had not been a paid member for over a year, and had/has no intention of paying again.

    Now, I am not saying that EH should have booted Melman, because a unpaid member can always be tempted to becoming a paid member by getting one good Match.

    However, I actually am kind of happy they booted another non-paying-member that has left his matching on, because its one less damn Match that someone is sitting there wondering, “Why don’t they respond?”

    If he had no interest in ever paying again, then turn off Matching. Don’t make your Matches suffer because you are mad at EHarmony.

    Posted 22 Oct 2009 at 5:29 pm ¶
32. annoymous wrote:

    Scott the ideal that someone would have the time and energy to spam you is laughable. You give them too much credit.

    Posted 23 Nov 2009 at 8:45 am ¶
33. annoymous wrote:

    As for the canned email that is the most disinguous thing I have read. They don’t state everthing that is in their terms and agreement. For instance the fact that they can do close anyone out for “any reason and or no reason” isn’t included in this email. In other words it is possible that a person did not violate any terms or conditions. They simple may not like you. This is not a perfect world it happens. In addition, this canned email shows that they probably use it quite a bit. And so it goes. However, a lot of dating companies like Match, Perfect Match and Chemisty have that in their terms. So BUYER BEWARE! Go ahead but read everything. JMO

    Posted 01 Dec 2009 at 11:08 am ¶
34. annoymous wrote:

    Misspelled disingenuous which mean lacking candor, directness.

    Posted 03 Dec 2009 at 1:56 pm ¶
35. Annoymous wrote:

    testing testing testing

    Posted 04 Dec 2009 at 7:59 pm ¶
36. annoymous 1 wrote:

    I found this on another website. First of all I am not going to be a regular poster. I realize this is a pro-eHarmony blog even though it is unofficial ( although most bloggers on here use other date sites.). One of the owners of this blog wanted me to give some reasurrance to other customers about how risk management might change their mind if someone contacted the head person. I seriously doubt it. I didn’t contact them because after three days I decided I did not want to do business anymore with them and I was not advised to do contact anyone. But I wouldn’t have anyway. I will not do business with a dating site that will not deal honestly and openly with their customers. The only advice I will give is read their TERMS AND CONDITIONS AND DO NOT CALL THEM UNLESS YOU HAVE TO. In other words fly under the radar. You notice that the person kicked off does not reveal his/his name. It is something of an anomaly but it happens and to paying customers. And so it goes.

    Hey, I was kicked from eharmony as well.
    will.you March 17, 2009 – 6:43am

    Hey, I was kicked off eharmony recently too. They would not say was the reason was, however they did give me a partial refund.

    They have so far refused to return any emails, and have refused registered letters vis USPS in regards to why I was kicked.

    Here is the letter I was sent via email:

    Dear XXXXXXX,

    Thank you for contacting eHarmony. We have reviewed your account and
    determined that it was closed in accordance with our Terms and
    Conditions of Service. Regretfully, we cannot discuss the reason for
    closure. However, we refunded your account the unused balance totaling
    $xxx.xx. Please allow 1 to 2 business cycles for this credit to appear
    in your statement.

    For any questions related to this action, you may visit our Frequently
    Asked Questions section concerning the closure of user accounts. You
    can find this information at the following link:

    https://help-singles.eharmony.com/cgi-bin/eharmony_singles.cfg/php/enduser/guided_adp.php?p_faqid=1141

    Sincerely,

    Risk Management
    eHarmony

    I think as in law “The thing speaks for itself.”

    Posted 06 Jul 2010 at 5:10 pm ¶
37. Anonymous wrote:

    I got closed out because some women complained about me

    Posted 29 Nov 2011 at 3:10 pm ¶
38. annoymus, annoymous wrote:

    I have tried to stay away from this blog and I got an email. I am not sure what I can say that I haven’t said before. I think eHarmony does things for their own strange reasons. For instance, I think you can get kick off, if someone knows and has a grievance against you and they don’t have to be someone you dated, they could be someone you did business with. eHarmony has written me twice in the last years trying to invite me back and I think their Marketing Company which they probably contract out does not keep in touch their awful risk management dept. All of the dating sites have verbatim the same terms and conditions. Right now I have reitred and do not have money to pay on one of these date lines. If I am going to meet someone I guess it will happen. In the meantime those of you who are paying them stay under the radar. I think these date lines have a success rate of probably 5%. And most of their successes are YUPPIES good liking young or older people who are affluent. That leave me out I have accepted that. And so it goes and doesn’t. Annoymous and them some.

    Posted 29 Nov 2011 at 3:31 pm ¶
39. annoymous, annoymous wrote:

    I have posted on another blog called “Best dates” and they have had customers who like me were kicked off for various or strange reasons. I think a lot of them were flakes. And obviously again someone they were corresponding with or knew complained about them. Again, anyone on eHarmony needs to stay under the radar. And eHarmony being no-nonsense and rigid let them go. I really do not care anymore . I think the culture of these dating sites are strange. And I am too busy trying to find a part-time job and writing poety and being involved in political groups like the Coffee Party to get back into the crazy dating site world. It is interesting that eHarmony marketing company again sent me invitation to come back. I told them to leave me alone. And while I do not have any interest in playing their game. I would like to know if someone who has been kicked or bump has tried and if so what luck they had. Other than that I don’t give a d___. And so it goes or doesn’t. I am out of here.

    Posted 30 Nov 2011 at 3:42 am ¶
40. Anonymous wrote:

    I have gotten two invitations lately from Match and Christian Mingles. I may at some time try another date site. But, they are going to have to be for the most part hands off. I do not want them micro-managing my search and the less interaction with their managers and reps the better. And Ok Cupid which is free except for some features is out there. I am not saying it is great or what kind of luck you will have but I am saying it is on the web site.

    Happy New Year!

    Posted 26 Dec 2011 at 8:47 am ¶

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