Another billing glitch gone to hell.
Consumerist: E-Harmony Gives You 58 Dimensions Of Suck By Billing You For Two Accounts, dated 3 March 2009
The article also has a big warning to those who pay eHarmony via PayPal:
… The supervisor I spoke to was not only rude but extremely condescending. She asked me repeatedly if I had multiple accounts and when I tried my best to assure her that I only had one she said the following “Sir, are you sure you sent us the money?”. After hearing that I figured this is a complete waste of time and hung up the phone. I filed a dispute with PayPal but was told their Buyer Protection plan does not extend to Virtual Services and/or Goods. Nonetheless, PayPal is doing everything they can and they’re the only people I have on my side at the moment. …
UPDATE: Two hours later, eHarmony_Jack posts a reply
We regret to hear that David had a negative experience with our Customer Care team. I want to reassure everyone that we’ve looked into this situation and will be addressing this as a training issue with the appropriate personnel. We take this concern very seriously and will follow up with David to ensure that his billing issues are resolved promptly.
-Jack
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