A new site change that rolled out last week:
eHarmony Advice Host Renee explains:
Yes, we have made a recent change on our site to improve our member’s experience. If a match is no longer active on our site and, therefore, no longer available, you will receive the message you pasted into your post. If your match decides to return at a later time, the information will once again become available to you.
Likewise, for your privacy, once your account is closed, your matches will be closed and your information will no longer be available to your matches. If you should choose to re-open your account, at any time, your information again would become available to your previous matches.
All the best,
-Renee
Yes, Some of these matches say ‘Introduction / Read “Closed” Message / last communication: N/A” which is impossible because a match has to look at a profile first before he or she could close it and that closure will be recorded as a “last communication”.
To clarify what Renee says, this screen shows up on TWO cases:
Your match is “no longer active”.- Your match has closed his or her account. This is different from closing one’s matches, letting an subscription expire, turning off auto-renew, canceling the subscription, blanking a profile, and so forth.
What’s notable about this is:
NEW: Closing an account is now the best and easiest way to get your privacy back from your matches. Your photos, profiles and previous communications will be hid from your matches. When you’re single again, call eHarmony up and re-open your account and things are restored.
- The latest match I got with this status is dated November 19, 2008, three days ago. Aha eHarmony, you’re matching me with inactive people! [Correction: Oh sorry, this guy closed his account.]
- Almost all of my oldest matches from several years back are still open and not closed like this. I guess eHarmony hasn’t deactivated or hasn’t finished deactivating all the old accounts yet. [Correction: Oh sorry, these people didn't close their accounts.]
eHarmony has realized that keeping a billion records active in its database is impractical. Before, the oldest members can still review the profiles and communications with their oldest matches anytime, because nothing is archived or deactivated.- Consequently, I won’t be able to read the past communications of these deactivated accounts. What if I need to review them?
- What if a person registered again with the same profile or photo, and then was matched with me again? If eHarmony has deactivated the earlier profile, I won’t be able to tell.
NOTE: Closing ones account disables one’s login and password. You will have to contact them to re-open the account.
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