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1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

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  1. From Tips and tricks: Religion settings • eHarmony Blog on 22 Jul 2010 at 4:42 pm

    [...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

Comments 350

Comments: 1 … 7 8 9 10 11 … 18
  1. annoymous1 UNITED STATES wrote:

    BTw again I have no desire to be part of eHarmony. I do not like Kangaroo courts. For those who are concerned about billings. I will say try to work something out with them. But, again don’t call or have anything to do with reps unless you have to. Utlimately if you read their terms and condition you as a customer have signed away most of your rights. BTW reading how you can cancelled is not clear reading. You have 3 days and it can not fall on a weekend or holiday ( what holidays)? Well it may seem clear but it is not clear probably to a lot of customers. And so it goes.

    Posted 24 Feb 2010 at 11:18 am
  2. annoymous1 UNITED STATES wrote:

    If you read below they rarely give prorated refunds, but in my case they did. Which says to me that they did terminate me for any or no (crazy) reasons. But if you read what they say closely it pretty much shows a customers for the most part signing away all of their rights. I guess I was lucky that I got a prorated refund. However, I view it as “conscience payment.” You may view this as an anamoly, but my conclusion corporations or people who have power rarely let it sit there. It just too tempting. I wish the next person who has this problem luck. I have no desire to do business with them ever again. And so it goes.

    Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records at any time in our sole discretion. In the event your access to any of the Services is suspended or terminated due to a violation by you (determined by eHarmony in its sole discretion) of the terms of this Agreement, you agree that all fees then paid to eHarmony by you will be nonrefundable and all outstanding or pending payments will immediately be due and payable. You may terminate your account by following the steps in the applicable section under “Cancellations” below, or by sending a notice of cancellation to: eHarmony, Inc., Attn: Cancellations, P.O. Box 60157, Pasadena, California USA 91116. Following any termination of your use of the Singles Service, eHarmony reserves the right to send a notice confirming the termination of your account to other Registered Users with whom you have corresponded.

    Posted 24 Feb 2010 at 11:52 am
  3. xeh UNITED STATES wrote:

    Annon1, it’s obvious that any suggestions I make, no matter how well-intentioned will fall on your deaf ‘ears’. You have made it abundantly clear that your feelings about eHarmony are, shall we say, less than favorable. It is also quite clear that any suggestions made will be blotted out by the blind rage you hold for eh.

    I sincerely hope you can move past your eh experience and find someone suitable to spend your life with. As for me, it is no longer my job to convince you, or anyone, one way or another about eh. Everything I’ve written is by way of information only, to be used, or not, as the reader sees fit.

    Best of luck.

    Posted 24 Feb 2010 at 1:09 pm
  4. annoymous1 UNITED STATES wrote:

    With all due respect it is over. My life is more than what happen at eHarmony. I have moved on but I have a right to tell what happen and I won’t be silence. Perhaps it will help someone maybe not, on the other hand it may act as a deterent. And if that is the case that is good. I quite frankly do not envy anyone who works for a company like eHarmony or any other company where company loyalty compromises customer service, decency and fair play. I know sometimes we may not have much choice. At least in my state job I can say we probably do more good than harm. And so it goes. Sometimes anger is appropriate remember Jesus cleaned out the tabernacle when they were selling on Sunday. I think we as a country have loss our moral compasas. And I say that even though I am pretty much an Agnostic. And so it goes.

    Posted 24 Feb 2010 at 1:24 pm
  5. annoymous1 UNITED STATES wrote:

    I really think we have exhausted the subject. I will tell you though that you gave me some information on this blog that I find interesting. I won’t highlight what you said but you conform what I have always thought. So thanks for that.

    Posted 24 Feb 2010 at 2:54 pm
  6. Annoymous1 UNITED STATES wrote:

    One final thing. The eHarmony blog asked if you could appeal to the director of RM. I would say it will not do any good. What will more than likely happen is you will get a canned response stating that “this was done in accordance with their terms and conditions.” They stonewall you all the way. If there is any way to hold them accountable in my view it is outside of eHarmony. That is just a fact.

    Posted 25 Feb 2010 at 4:38 am
  7. eharmonyblog wrote:

    Well, if having your account reinstated and being able to use eHarmony again is no good, then yeah, appealing will not do any good.

    There will be people who want to use eHarmony again; I do not like that you dismiss xeh’s suggestion. You have not tried it, and you are not interested in trying it, so I think you should leave it alone,

    If you have a question for xeh, post it and wait for the answer. Otherwise, it is disrespectful to xeh that you flip back or dismiss anything xeh says so that you may criticize the company.

    Thank you.

    Posted 25 Feb 2010 at 5:10 am
  8. SingleGuyInNC UNITED STATES wrote:

    Not to gang up on you, Anonymous, but I will be a little less diplomatic than eHB and more to the point.

    I’ve been biting my tongue for the past few weeks but I have reached my limit and have gotten sick and tired of your broken and scratchy record playing over and over. It got so bad that I had to unsubscribe myself from ALL the threads I’ve posted to and commented on here because just about every comment I got recently seems to be the same-old same-old from you.

    I am quite sure that others reading this blog are equally tired of hearing the same rant over and over again. I would not be surprised if your posting behavior and disposition/attitude correlates as to why you are still single and may be why you were unceremoniously booted from eHarmony. I don’t run this blog but if I did like I do some of the mailing lists I am on, I would have labeled you a troll and banned you from posting some time ago.

    If you have new material to contribute, by all means do so. Some proofreading before you hit send would be nice. You will note that everyone else on here does that. The quality of your language/grammar/punctuation also weighs heavily in others perception of you online, especially if you post under a pseudonym.

    I think the the old sayings “if you don’t have anything good to say about someone” and “you have two ears and one mouth, listen twice as much as you speak” (particularly to the well-thought and researched posts Mr. Ardenghi continues to produce) also both apply. A comprehensive review of Singlesnet would be appreciated. Otherwise, I would say that “silence is golden”.

    …and to remain on topic, I renewed for another month post-FCW at $19.95 thanks to one of the codes here…

    Posted 25 Feb 2010 at 5:38 am
  9. annoymous1 UNITED STATES wrote:

    This is just another attempt to silence me attack my grammer ( which I have admitted isn’t perfect). I have read how different posters have been attacked on this line. One poster called someone a “aranoid fool.”
    I have tried to fair and civil while calling like I see it. I don’t relish this role but I am idealistic. I am not going to apologize. You don’t like what I post that your problem.

    Posted 25 Feb 2010 at 6:14 am
  10. annoymous1 UNITED STATES wrote:

    Correction “paranoid fool.” Sometime I type and one of the letters does not hit. If spelling and grammer is import maybe there should a spell check. If you read some of the post on other message there are poster all the time who make worse mistakes then I do and nobody attack them.

    Posted 25 Feb 2010 at 6:17 am
  11. annoymous1 UNITED STATES wrote:

    If you had a spell check and I would correct my grammar. When I am typing fast I make mistakes, but I think everybody is intelligent enough to follow the context of my message. You don’t like what I say don’t read it. TO PUT IT BLUNTLY AGAIN, IF YOU DON’T LIKE WHAT I WRITE AND I AM WRITING THE TRUTH, THAT’S YOUR PROBLEM. I DON’T LIKE WHAT YOUR WRITE SO WE ARE EVEN.

    Posted 25 Feb 2010 at 6:22 am
  12. annoymous1 UNITED STATES wrote:

    I got another response suggesting I follow XEH suggestions. I do not know which suggestions that you are talking about. I am not going to appeal. I do not want to be reinstated. I have no clue what you are talking about. I know he meant well, but I have no intention of appealing or writing RM or anyone else at eHarmony. I do want to be part of it. I do not know how I can possibly state this anymore clearly. Again I do not want to be reinstated by eHarmony. If I had a BIBLE

    Posted 25 Feb 2010 at 6:31 am
  13. eharmonyblog wrote:

    Okay, you two, it’s too early in the morning for a fistfight.

    SingleGuyInNC, I suggest you try using an email filter. Annoymous, I suggest you try assembling your thoughts into one comment before clicking “Post”, in the same manner that you don’t send someone three emails five minutes apart.

    Both of you, I implore you to presume the best intentions from each other and from other contributors here. If in doubt, presume the best intentions.

    Can we try this?

    Posted 25 Feb 2010 at 6:39 am
  14. SingleGuyInNC UNITED STATES wrote:

    It is spelled “grammar” and that is just a spelling error which is handled by most modern web browsers. It is probably time you upgraded from whatever archaic and insecure browser that you are using.

    You should take some responsibility for your actions, which is taking time to proofread before you press the “post” button. We are using computers and not turn of the century typewriters. It is a clear demonstration of your lack of professionalism and courtesy for others’ time having to read more than is necessary by not doing so and having to post corrections.

    I hope you do realize that you are making yourself a target for scrutiny with the sheer volume of posts you make and the tone that you take and I am just voicing what the majority of this blog’s readers are thinking. They just aren’t posting it…

    It was good to hear your story the first time and we thank you for telling us about getting unceremoniously booted off eH, but hearing the same story 100 times over, it is definitely last year’s news. Just like the public is now tired of hearing about Tiger Woods, we are tired of hearing your story.

    As you have repeatedly said, you do not want to be a part of eHarmony/aren’t a current member, you weren’t even a member for long enough to truly understand the service. Repeating this commentary does not contribute anything new to this blog aside from being a troll and cluttering up the otherwise excellent content on this blog.

    You may not like what I have to say but I don’t see comments praising your contributions.

    Posted 25 Feb 2010 at 6:49 am
  15. annoymous1 UNITED STATES wrote:

    Again you don’t like what I have to say that is your problem. I write but, I have always had to have help with my proofing. But, again there are many posters who have problems with the grammar. Sorry, Mr. English. I guess am not perfect like you are. THANK GOD!

    As for not having time to understand the process no I had a mere 2 and 1/2 months. Again, don’t like my posts that your problem. BTW I have had poetry published. I think people can follow my line of thought. And even SAT tests they don’t grade off on grammar. They are looking for arguments and content. You are right I need to work at my grammar and I stated so upfront.

    Posted 25 Feb 2010 at 7:16 am
  16. annoymous1 UNITED STATES wrote:

    Fianly, I want to say this. I have tried not to make my issues with eHarmony front and center. When XEH came on I asked the questions that is now being debated. I knew I would probalby catch HELL. However, if I could have emailed him personally I would have done so. I wanted to have his perspective rather I agree with it or not. I want to know how he thought eHarmony operates. I do not want this to be about me, but at the same time I think I have right to tell what happen to me when I was their customer. If you don’t like to have to say don’t read it. I am not apologizing.

    Posted 25 Feb 2010 at 7:24 am
  17. annoymous1 UNITED STATES wrote:

    If you don’t like what I have to say. DON’T READ IT.
    I am sorry often when I typed these I am in a hurry. In all honesty I think that my thoughts can be followed. I didn’t realize you need to be a English major to post on this blog.

    Posted 25 Feb 2010 at 7:27 am
  18. Babs... UNITED STATES wrote:

    Anonymous–My Darling–please stop. I know precisely why you’re upset and I felt–notice past tense here–just as ripped off and decieved as you. You can hardly blame EH for doing what they do to market their wares. You joined for the same reason I did–I wanted to be one of those happy people on the ads. You know as well as I,, that if there were truly a “soul mate” at the end of it all, we’d have gladly paid twice the price.

    I was indeed sent over 2000 men–3 I tried to communicate with and none that followed through. (In all of the rants..I seemed to have missed anyone complaining that most of the “matches” you are sent, have not paid to join..your profile stays online..the profile gets attention…and, EH sends–no, BOMBARDS the profile’s owner with teases via email–but I digress) The point is, I had NO luck with EH–but, I had NO LUCK with any other dating service. And, yes, I will most assuredly take responsibility–the brunt, not all…for some not working out. But I believe, Anonymous, we get what we put out there..let me correct that statement–I got what I put out there. I wrote profiles of the woman I thought I was, wanted to be…and sat and waited for responses from men who wrote the same..few of us being honest, I might add.

    I know you’ve felt attacked…but don’t..hell, it’s the Internet..the same people chastising you for continuing to write are continuing to read.

    Go take a walk..look around you and not at your feet..surely to heaven, with all the single people out there, one is bound to catch your eye–be bold and give him a wink!

    OK! That’s it for me folks. Deep breaths.

    Posted 25 Feb 2010 at 7:45 am
  19. Elizabeth R UNITED STATES wrote:

    Annoymous1, please do not take this the wrong way:

    YOU NEED TO CUT DOWN ON THE MULTIPLE POSTINGS.

    It’s good to hear from you but it’s no good to hear from you ten times a day, or five times an hour. Please.

    Posted 25 Feb 2010 at 7:52 am
  20. xeh UNITED STATES wrote:

    Disagreements aside, my offer to help anyone on this blog as much as I can is still open. Questions and comments are welcome; I’m not here to sway anyone to or from eh, just giving the most accurate information I have.

    Thank you.

    Posted 25 Feb 2010 at 8:18 am
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