1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

~~UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.~~

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

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From Tips and tricks: Religion settings • eHarmony Blog on 22 Jul 2010 at 4:42 pm ¶
[...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

Comments 350

Comments: 1 … 6 7 8 9 10 … 18

annoymous1 wrote:
It would take more than a bomb to get rid of them. IRS is still going to be around.
Posted 22 Feb 2010 at 6:53 am ¶
babs7 wrote:
Just out of curiosity..has anyone noticed that they have no “succeessfully matched” people on their ads dated later that 2004? I didn’t have issue with the billing..I paid to play..what I cared about was receiving almost 2000 matches and not 10% lived in my area and only 5 of them could see their shoes.
When I called..they said it was my fault…after I told them I was calling from a sheriffs department where I work..they flagged my profile and never spoke to me again.
Gee…wonder what they’re hiding?
Posted 22 Feb 2010 at 7:25 am ¶
annoymous1 wrote:
In “their terms and conditions” they state that you can not “harass, or annoy a service reps.” You are probably lucky you are stil there. That is if you want to be. eHarmony is a very secretive corporation. I was bumped after 2 1/2 months. I don’t know why. I do think maybe I called too much questioning my matches and etc. But, I never threatened them. Any customer needs to read “their terms and conditions” and if you do you get the sense that the customer has no power. Furthermore you signed it away when you get aboard with them. In addition, they state in their terms and conditions, that they make no guarantees about the matches, how many or that you will even be compatible. Hope it work out for you, if that is what you want.
Posted 22 Feb 2010 at 7:46 am ¶
Petenzeph wrote:
What a frustrating load of rubbish this Australian branch of eHarmony is.

I completed the detailed profile, must have done a good job of it, got 11 matches the first day 18, the 2nd, 24 then 28, then 34. Now after three weeks I have over 40 matches.

But wait, I then tried to subscribe, they rejected my credit card time after time even though I have a healthy balance, so I thought I will go to the help desk, what a joke, there is no help desk, the page where it should be does not exist.

I thought then, I would give them a call, guess what, no customer service number even though they insist having my phone number, they don’t want you to have theirs.

I have matches closing contact because I can’t reply, They don’t accept Mastercard, one of the most recognised cards in the world. Their help desk does not exist. They don’t have a phone contact number for Australia. They have my credit card details, but I have no detail apart from slick advertising, on them.

eHarmony take note:

When a person provides in depth personal details about themselves to a dating Web-site, you expect that they would be treated with respect, be open and honest, and give clients confidence in their product. I don’t know where my personal information has gone, to some third party, possibly, compiling lists for product promotions, who knows. I feel violated and foolish.

Angry, dam right I am angry
Posted 22 Feb 2010 at 7:37 pm ¶
Annoymous1 wrote:
You might try one of their US 800 numbers.1-800-951-2023.

I think eHarmony has over extended themselves.
Posted 23 Feb 2010 at 6:25 am ¶
xeh wrote:
I’ve been avidly reading the eh blog since I discovered it a few months ago; interesting stuff, really. By way of introduction, I worked as an eh CSR until recently so I can give you all the inside scoop, so to speak.

In case you wonder why the reps try so hard to convince you to stay, unless you’re a success story, it’s because their retention rate is part of their performance rating. Reps are expected to retain at least 50% of the customers who contact them for a refund, to close their account or turn off their auto renew feature. Some, not all, of the calls are recorded and the rep is also graded on how many scoring points they hit in the call (greeting, offer to help, empathy, suggestions, etc.) and there are points for following a specific path for refunds. They can’t just skip to, “OK, sorry it didn’t work, here’s your money back.” They have to make certain offers and once they’re refused, if you’re eligible for a refund, you’ll get it. All of this is tied to job performance. So, when you call for a refund on an automatic renewal, the rep has to first deny the refund, then work from there, but if they don’t deny first, they lose 15% on their performance score for that call. They do NOT have scripts, but they do have certain points they have to include in each call.

As for a 7-day free trial? There is no such thing anymore. They did temporarily have one for the new UK site and for Compatible Partners, but those have ended. You have 3 days to cancel your new or subsequent subscription (does NOT include auto renewals). If you’re on your INITIAL subscription, you can call cs and tell them you’re unhappy within the first 3 days. After the rep looks at your profile and makes suggestions, tell them you’re still unhappy and they will offer you a total of 14 days FROM THE SUBSCRIPTION DATE to try out the site and see if any changes have worked. As long as you call before midnight on day 14, you’ll still qualify for a refund.

If a rep is rude or unprofessional in any way, ask for a supervisor, if they don’t get you one, call back…you’ll probably get a different rep, give them your email address and ask for a supervisor or lead agent. Make note of the name of the rep who was rude to you and give the supervisor or lead that information along with the approximate time of your call. Rude or unprofessional reps don’t last long with eh.

I’ll be happy to answer any other questions I can for you guys. And, before you ask, I voluntarily terminated my position with eh for personal reasons. I was not terminated for cause or poor performance.
Posted 23 Feb 2010 at 10:33 am ¶
Annoymous1 wrote:
I would like to know why they terminate customers without giving them a reason. What are they afraid of.
Posted 23 Feb 2010 at 11:50 am ¶
xeh wrote:
Usually a customer is terminated for a serious violation of the terms & conditions.

Things like repeatedly putting their personal contact info in their about me section, complaints from matches about abusive language, threats, asking for money and the like, a member reports that a match is married or not yet divorced. Sometimes it’s for a chargeback, the customer canceled a payment with their cc issuer. In that case, only an account specialist can reopen the account and the customer would have to pay back the amount they had returned by the cc issuer. It really isn’t a prevailing practice to close an account for NO reason, but because of privacy laws and the willingness of people to sue, they don’t give any reason other than violation of t&c. That is covering their legal asses, like any smart business would do.

On the subject of chargebacks, it’s easy with a little patience to get your money back on an auto renewal; but the 2nd/3rd payment of a payment plan there have to be special circumstances, like loss of a job, about to lose their house/car, serious illness..that sort of thing. Those are special cases in which the rep or supervisor can issue a refund.

Normally, though, termination of an account is for one of the reasons in the first paragraph.
Posted 24 Feb 2010 at 6:38 am ¶
annoymous1 wrote:
It really isn’t a prevailing practice to close an account for NO reason, but because of privacy laws and the willingness of people to sue, they don’t give any reason other than violation of t&c. That is covering their legal asses, like any smart business would do.

It may be a prevailing practice but they do and they did it in my case. I do not want to rehash that. I go a prorated refund and I think they did that becasue of they were doing it for “any or no reason.” Yes they were covering their asses. I am not sure that I will ever trust another dating site again. I am on Singles Net no problem but it is probably a waste of my money. I have come to the conclusion that if I am going to meet someone it will have to be on my own. The reality is that these dating agency can not even claim that they match on 50%. But, it is not over until it is over.

I
Posted 24 Feb 2010 at 7:18 am ¶
annoymous1 wrote:
Mistype “It may not be a prevailing practice but they do and they did in my case.” Just let me say that had I known what eHarmony was like I would have never paid money to be part of them. I have saved emails from their marketing in which they make all kind of “puffery claims” including a email from Dr. Warren stating “eHarmony shares my committtment to you success.” Had I known I would have never joined. I am not married, work for the state, have a degree, have volunteer for political candidates running for offices, have worked at elections such as the presidential election. My father is a retired minister. When I was there I purchased relyID and was a paying subscriber unlike a lot of unpaid subscribers who get on their site. There are a strange cold, corporation. And if you want to see their real faces read “their terms and conditions.” That is all if have to say. O yes do not have a criminal conviction, not even parking ticket or speeding ticket, don’t drive also have not been picked up for “Jaywalking.” And so it goes. I am sorry but this get my dander up and Ihave a right to my opinion and feelings.
Posted 24 Feb 2010 at 7:35 am ¶
annoymous1 wrote:
There is something nutty and sad about the fact that a lot of customers are upset because they can not compete for a mere 10% of eHarmony’s pie. That is probably what they are doing if that well. As I have written before I think people have a right to their feelings and their feelings are real. But here is corporation that makes all kinds of claims they can not live up to ( they played on people’s needs and emotions) and the fact that their”terms and condition” condtradict them bears that out. I believed their hype about finding someone compatible until like Dorothy in the “Wizard of Oz” I saw and heard the real eHarmony. I don’t know I think if I meet anyone it will have to be on my own or maybe it is not meant to happen. I could be wrong but I will be really surprised if I meet anyone that I can have a long-term relationship with on any of these dating sites.
Posted 24 Feb 2010 at 8:29 am ¶
annoymous1 wrote:
BTW, I have no desire to be a customer again of eHarmony. Once burned is enough. I really do not think the answer is with these dating agency. I think that people have to find a way to connect in their own neighborhoods. I am basically a shy person, but I really think that the answer has to be to find someone in your “back yard or nearby.”
Posted 24 Feb 2010 at 8:46 am ¶
xeh wrote:
I respect your opinion, anon. What works for some may not work for others. Good luck in your search, no matter where you look.

I no longer work for eh so I have no stake in what they do/do not say, promise, etc. My purpose is to try to give the folks on this blog some ‘inside’ tips on how to get the best service possible from this or any other service. In the end, most dating services are basically the same. None of them can absolutely guarantee that you’re going to meet your ‘one’ through them, they’re just a way to widen your search beyond the places you would normally look. They are all just tools, sometimes they work, sometimes they don’t.
Posted 24 Feb 2010 at 9:33 am ¶
eharmonyblog wrote:
xeh, thank you for answering annoymous1′s question.

May I give a follow up:

How are RM reps’ performance evaluated? Users can’t exactly call back and report them to a supervisor or a lead, … or can they?
Posted 24 Feb 2010 at 9:36 am ¶
annoymous1 wrote:
Things like repeatedly putting their personal contact info in their about me section,
NEVER DID THAT. I DO NOT WANT STRANGERS TRYING TO GET AHOLD OF ME.
complaints from matches about abusive language,
RARELY USE ABUSIVE LANGUAGE EVEN WHEN ANGRY I JUST DO NOT SEE THE POINT. WHEN ANGRY I WILL STATE WHY BUT I DO NOT USE PROFANITY.
threats, I ONLY DO THINGS WITHIN THE LAW.

asking for money and the like,
DID NOT HAVE THAT MANY CONTACTS AND I DO NOT ASK FOR MONEY SOMEONE TRIED TO SCAM ME ON SINGLESNET AND DIDN’T GET AWAY WITH IT. I DO NOT ASK STRANGERS FOR MONEY. DO NOT LIKE SCAMMER DO NOT DO SO MYSELF.
a member reports that a match is married or not yet divorced. BEEN SINGLES ALL MY LIFE. VERY FEW INIDIVIDUALS KNEW I WAS PART OF eHARMONY AND THOSE WHO DID COULD CARE LESS. IS THERE SUCH A THING AS APPLYING FOR A BEING SINGLES LICENSE. AGAIN BEEN SINGLES ALL MY LIFE. THERE WERE ONLY 2 MEN INTERESTED IN ME AND THEY HAD NOT MET ME. IF INDEED SOMEONE DID REPORT ME ITWOULD HAVE BEEN A CASE OF MISTAKEN IDENTITY BECAUSE I HAVE NEVER BEEN MARRIED. REALISTICALLY THAT DIDN’T HAPPEN.

Sometimes it’s for a chargeback, the customer canceled a payment with their cc issuer.
GOT A PRORATE REFUND. MY MONEY WAS GOOD.

AS FOR HAVING A CRIMINAL RECORD DO NOT. I HAVE ALREADY ADDRESS THAT.
Posted 24 Feb 2010 at 9:53 am ¶
xeh wrote:
Yes, they can. Anytime a customer requests a supervisor, they have to be connected to one or, if one is not available, they can request that a supervisor call them back. If a customer is uncomfortable with asking for a supervisor or does not receive a call-back within 1 business day, they can always email through the help page. Email takes a little longer, but you won’t be waiting for a call back or stuck on hold until a supervisor is available.

Emails with service rep complaints are escalated directly to the managers. Just make sure you include the name of the rep and the date and approximate time of the call. You can also give your feedback on the performance of a rep through the feedback survey that every caller receives. Personally, I’d recommend doing both; the feedback survey is for good OR bad service and directly affects the reps performance review.
Posted 24 Feb 2010 at 9:54 am ¶
annoymous1 wrote:
As for compliants from matches about abusive language. I can state that that never happen. I only got two open communication twice and it was civil on my part and theirs. The rest of the men were not communicating.
Posted 24 Feb 2010 at 9:57 am ¶
eharmonyblog wrote:
xeh, I mean How are Risk Management Specialists’ performance evaluated? (Not CS reps.) Users can’t exactly complain or appeal when an RMS maltreats them… or can they?
Posted 24 Feb 2010 at 10:00 am ¶
xeh wrote:
Sorry, I misunderstood the question. Yes, they can complain about a RM associate. The best way is to send a letter by snail mail to the director of RM, not sure who that is at this time. As for the specific reason an account is closed, CS reps can’t give you that information; they can probably figure out why by looking at your account, but they can’t tell you. That’s why CS always has to refer those calls to RM.

Yes there is a director of RM and yes he/she will look into every complaint received.
Posted 24 Feb 2010 at 10:07 am ¶
annoymous1 wrote:
You must not harass, annoy, intimidate or threaten any eHarmony employees or agents engaged in providing any part of the Services to you.

I really do not think that complaining about risk management is going to do any good. They are the one who make decision and they are the one who really have the power. However, they probably work closely together with the service reps. At any rate risk management is the one with power and I really do not think complaining about service rep will do any good. Stay under the radar if you want to stay aboard eHarmony. The less you are invovled with them the better. I would advise anyone not to get involved with them unless it is about billing and be careful what you do them.
Posted 24 Feb 2010 at 11:06 am ¶

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