1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

~~UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.~~

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

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From Tips and tricks: Religion settings • eHarmony Blog on 22 Jul 2010 at 4:42 pm ¶
[...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

Comments 355

Comments: 1 … 16 17 18

Graham wrote:
Thank you for giving the numbers. I’ve been looking for this information quite a while. But it surely take a long time for them to pick up my phone.

By, Graham
Posted 29 Sep 2011 at 11:47 pm ¶
Alexander wrote:
Just a suggestion as an add on to the account. I just cancelled my subscription today after just one day so I suppose I’m lucky but the cancellation process was extremely fast. I understand I’m just one of the lucky ones but this is exactly what and how my situation went.

The why:
The day after I signed up for my subscription I went on a date with a long time friend of mine not expecting much out of it. I’m normally very reserved when dating friends because I know of the high risk of ending what once was an amazing platonic relationship. However after giving it a shot I was stunned to find out how many reserved feelings I actually had for this girl! After the date I found myself almost unable to sleep because I had been thinking about possible reasons I had not asked her out previously. Needless to say, after this chance encounter I did not need eHarmony any more.

The how:
I called early on a Friday morning. I am actually writing this just five minutes after the call ended so it was at about 10:00am cst. The wait time was only about 5min or so, I’m guessing this was because of calling at a time when most normal folk (those who work days) are actually at work. As soon as the phone was answered and my account was pulled up, I was simply honest and straight forward with my intentions and reasons.
Me: “I’d like to cancel my account and receive a refund please.”
Rep: “Well I’d be happy to help with that, but may I ask why you are cancelling after just one day of service?”
Me: “The day I signed up for my account I went on a date with an old friend and as a show of good faith to her and our relationship and in an earnest attempt to make this work I’m wanting to delete my profile.”
Rep: “Well I’m happy to hear that you found someone, so congratulations and I hope it works out. I’d be happy to process this for you. Your account will be credited with….blah,blah,blah”

And that was it! Done and out in under 10min, I was stunned but it happened. I hope everyone else can find something in this that might help them out and is successful in whichever direction that they take!
Posted 02 Dec 2011 at 8:25 am ¶
Josie Kerr wrote:
I need to call EHarmony to help me get back on. I do not recall my old information and cannot get on and I need help. Please send me their phone number.
Posted 25 Dec 2011 at 9:17 pm ¶
Damian wrote:
The Australian toll free number is 1-800-707-894
Posted 27 Dec 2011 at 2:39 pm ¶
cathy weddle wrote:
i have asked the company to stop sending me e mails since i never sign up , am still getting e mails after i asked and told them it spam and what it reported but they have done nothing about it it makes me sick and very angry since i never sign up for this !!!!!!!!
Posted 29 Dec 2011 at 6:43 pm ¶
valerie wrote:
I’ve moved and have a new location- from the one I had when I originally signed up- but I guess since it isn’t a required field, I can change my billing info but not my location as it appears on my profile. HOW do I do that?? I finally got their 800# (from you-thanks!). I will never sign up with eH again- terrible customer service!
Posted 03 Jan 2012 at 1:26 pm ¶
Anonymous wrote:
I just called and it was as easy as can be. So here’s how it went:
Me: Hi, I would like to close my account. Also, I didn’t realize I’d be charged a renewal fee and was wondering if I could get a refund?
Rep: May I ask why you want to close the account?
Me: Actually, I met someone so I won’t be needing the services anymore.
Rep: Did you meet him on eHarmony?
Me: Yes, I did.
Rep: Congratulations! Here’s what I can do. I can keep your services on and issue you a 50% refund.
Me: That’s fine. Money is not really the issue, I just really didn’t want to pay for something I won’t be using.
Rep: Okay, here’s what I’ll do. I’ll go ahead and give you the full refund and close the account.

THAT WAS EASY! All of it was true, but still very easy.
Posted 04 Jan 2012 at 3:04 pm ¶
patricia wrote:
YOU ASKED ME TO BE HONEST WHEN FILLING OUT YOUR QUESTIONAIRE AND I WAS!!! THEN YOU MAKE IT SOUND LIKE I WAS LYING?? THIS IS SUCH BULLSHIT!! HAVE A LOVELY DAY?? LAST TIME I USE THIS AND I WILL TELL EVERYONE I KNOW WHAT A FARCE THIS IS!!!!
Posted 12 Jan 2012 at 4:59 pm ¶
Garry wrote:
Are people who are not members, able to see pictures and PROFILES of the members?
Posted 18 Jan 2012 at 7:24 am ¶
Garry wrote:
Are people who are not members, able to see pictures and PROFILES of the members?
Posted 18 Jan 2012 at 7:24 am ¶
Steve wrote:
The phone number does no good if you aren’t a member! My wife passed away last fall and I thought e Harmony would be a good way to get back into the dating scene. After spend several hours painstakingly filling out the survey, I finally got to the page where I was to join. After deciding on which plan I wanted, I put in my credit card information and pushed the next page button. Although I had selected a plan that was to cost around $290 (I can’t recall the exact amount) the next page asked me to confirm a charge to my credit card of nearly $350. I tried to use the back button on the browser to return to the previous page to no avail. After several minutes of my not doing anything and trying to figure out what to do next, suddenly I was taken automatically to the next page where I was congratulated for becoming a member of e Harmony. When I got my “congratulatory” e-mail from E Harmony, I replied to it and stated my story just as I explained it here. I further told them that I HADN’T JOINED e-Harmony, I wasn’t a member, I wasn’t bound by its arbitration procedures and any charges to my credit card would be met with legal action on my part. Although I’ve received tons of e-mail from them with potential mates, I’ve received nothing regarding my situation. To date they still haven’t charged my credit card. All they had to do was deliver their service at the posted price to gain a customer. If they have no intention of servicing the needs of potential customers, how in the world can they be trusted to serve the needs of their customers. Good grief, what a way to run a business.
Posted 12 Feb 2012 at 8:03 pm ¶
robert bruce wrote:
Boycott eHarmony for supporting the misogynistic Rush Limbaugh – you can not find love from those who support Haters
Posted 02 Mar 2012 at 11:38 am ¶
mls wrote:
I urge eharmony to remove all their advertising from the Clear Channel stations. Rush Limbaugh needs to be sent a message that he can’t talk about women and insult women like he did. Whether you’re on his particular show or not.
Posted 05 Mar 2012 at 11:19 am ¶
Nicole wrote:
I’m very disappointed that E-harmony would advertise on Rush show. His show is hateful and offensive to all women!!! I will not recommend E-harmony to any of my single friends..!!!!Even though I met my husband on this we site…I will not stop until he’s off the air…
Posted 08 Mar 2012 at 12:19 pm ¶
DT wrote:
I filled out all the paper work that was asked of me to fill out,and I was told that eHarmony could not predict good matches for me.Then they tell me that this happens from time to time,but with all the people who join eHarmony,you can’t tell me there isn’t a match out there for me somewhere.This eHarmony site is a joke,just someone who wants to make free money.Would I recommend eHarmony to anyone? NOT LIKELY…..
Posted 06 May 2012 at 9:39 am ¶