1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

~~UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.~~

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

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Trackbacks & Pingbacks 1

From Tips and tricks: Religion settings • eHarmony Blog on 22 Jul 2010 at 4:42 pm ¶
[...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

Comments 350

Comments: 1 … 10 11 12 13 14 … 18

Ginette HAAS wrote:
I signed with my CC this morning and intended to pay MONTHLY, but you took the YEARLY TOTAL amount.
I absolutely do not want to be debited for the YEARLY AMOUNT !!!!!!!!!!!!
I sent already a request for this change/cancellation and got a reference
# 10040500916.
Please let me know as soon as possible if evertyhing is OK.
Thank you in advance,Ginette Haas
Posted 05 Apr 2010 at 1:59 pm ¶
xeh wrote:
Ginette, you need to call 1-800-951-2023 RIGHT AWAY! If you wait more than three days, they may not be able to help you.
Posted 06 Apr 2010 at 1:02 pm ¶
Anonymous wrote:
Contact customer care toll free at 1-800-951-2023 seven days a week, twenty-four hours a day. This is the real number!!!!!
Posted 12 Apr 2010 at 2:25 pm ¶
xeh wrote:
The CS number isn’t 24/7 anymore. It is still 7 days a week, but it is no longer available between midnight and 4:00 a.m. Pacific time.
Posted 13 Apr 2010 at 5:28 pm ¶
MAGGIE wrote:
i signed up for 3 months with no intention of resigning as i found EH to unsatisfactory. EH however took it upon themselves to take another one month subscrip;tion fee from my account with my consent and now i am fighting to get it back. i am considering media attention for this company, anyone want to join me.
Posted 19 Apr 2010 at 6:47 pm ¶
MAGGIE wrote:
oops, i meant to say they took an extra one month WITHOUT my consent!!
Posted 19 Apr 2010 at 6:48 pm ¶
eharmonyblog wrote:
Maggie, did this screen escape your eye when you paid up? http://eharmony-blog.com/1919 That is, before you told them to go ahead and charge your card?
Posted 19 Apr 2010 at 9:41 pm ¶
Sammi wrote:
I am not at all happy with Eharmony. I am getting about 4 or 5 matches per month. From the advertising on TV they make this site look so good. I would never recomend this site to anyone.
Posted 20 Apr 2010 at 5:55 am ¶
IG wrote:
i am not happy not when i use your site and ans all qus and you turn me down. for what it is all and why and i called back to find out why but know one ans me.Why?why? do you thanks that i will not jet someone on your site.i do this is becouse i belive that i will be good and the work time i have to go out there to look but now that is so.

I AM NOT HAPPY AT THIS TIME
Posted 27 Apr 2010 at 9:25 pm ¶
James Reed wrote:
I am not impressed with This Matching site at all.
I’ve been a member for a year now and I haven’t had one sincere correspondent yet.
Just another false propaganda dating site.
Posted 04 May 2010 at 6:24 am ¶
ange wrote:
0800 028 0308 number just worked at 7pm. They continued to take money off my card even tho I havent heard from them since February…..now May! They offered a £12 refund initially I eventually agreed to last months payment of £24.95 just to get the matter closed! Absolute robbers. Never again. Thanks for the number.
Posted 13 May 2010 at 11:16 am ¶
A Mom wrote:
Thank you so much for posting the 800 consumer help number for E-Harmony. I needed to help my daughter, who has some learning disabilities, cancel her subscription – a one year one at a cost of more than $200! – before the 3 day “cooling off” period ended. I couldn’t believe that E-Harmony’s Terms & Conditions suggested sending it by mail or telegram – for an online site! It did have a link to their standard online comment screen, but unclear that would actually be cnosidered cancelling within the 3 day window. Luckily, with the 800 number, we were able to get it cancelled within the deadline. Although we had to endure a consumer center rep trying to “resell” the service.
Posted 21 May 2010 at 8:11 am ¶
Camille Stanley wrote:
I cannot get into my membership site, would you please help me? You make it very hard to call you or anything else, there is something wrong here and I see a lot of complaints., I think you better look at this and straighten this out or you will lose business.
Camille Stanley
Posted 02 Jun 2010 at 6:16 pm ¶
rac wrote:
I think the EH should require a photograph for every member. I don’t want to appear shallow and ask for a photo when there isn’t one and then if I see there is no physical attraction, disconnect. Since this site doesn’t allow you to browse or find your own matches, then the least they should do is require current photos before they post your profile.
Posted 07 Jun 2010 at 3:58 pm ¶
john wrote:
@rac, excellent idea.
I would also require two more things -

First, two pictures – close up face, and full body.

No eyeball, cut off just above the chin, in group of 400, behind a giant red cedar peeking out in a Halloween mask… or some other create way to disguise self.

If the member is so insecure as to be unable to post a photo, they should not be in a relationship. Work on their self-esteem first.

Second, the two primary pictures must be recent, as in two to three months, not high school prom…
Posted 07 Jun 2010 at 8:07 pm ¶
rac wrote:
Excellent John. Now who can you talk to about these ideas? It’s amazing that I had to Google EH Customer Service to find a phone number. If they are a reputable site, they should promote Customer Service. I am disappointed in this site so far. The past month has brought no decent matches. I’m glad I signed up for 3 months only. I doubt I’ll renew.
Posted 07 Jun 2010 at 8:14 pm ¶
eharmonyblog wrote:
Rac, call them and tell them this is the top reason why you will not renew, and why you’ll tell twenty people not to join them. That would get their attention.
Posted 07 Jun 2010 at 8:33 pm ¶
Michea wrote:
Good, am glad you are not eH, they are crooks! I take responsibility for signing on and not reading the FINE print, most notably that there is no way you will get a refund unless you go to their office which is at a non published address, stand on your head in their imaginary foyer, write 100 times “I will not complain that all the men you send to me are a)fat b)short c)illiterate” and then give them a post dated check just in case they decide to screw your account in error after the fact. Yeah, I ‘m a little bitter.
Posted 09 Jun 2010 at 6:46 am ¶
rac wrote:
I just spoke with a nice young lady in Customer Service who says that the members have a right to not post their photos. There is nothing they can do about it. BUT what really got me upset is that this site is like all the others that allow you to get matched up with and view non-members- AND YOU DON’T KNOW THEY ARE NON-MEMBERS AND CANNOT GET ANY CORRESPONDENCE FROM YOU. So if you like someone and you communicate with them, and they don’t respond back, you won’t know if its because they are not interested in you OR if they are just not a paying member and cannot receive any correspondence. I really thought this site would be different and have higher standards, but obviously not.
Posted 10 Jun 2010 at 5:29 pm ¶
Anonymous wrote:
My name is Rebecca(Becky) Hoekstra & I wrote to you asking you for help in finding a boyfriend but I got a card from you stateing that you couldn’t help me. I also sent you my profile. Do I get it baack or what? Please let me know.
Address: Miss Becky Hoekstra
1000 Hazel St. Apt. 1C
Pella, Iowa 50219
Posted 13 Jun 2010 at 11:39 am ¶