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1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

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  1. From Tips and tricks: Religion settings • eHarmony Blog on 22 Jul 2010 at 4:42 pm

    [...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

Comments 350

Comments: 1 … 8 9 10 11 12 … 18
  1. annoymous1 UNITED STATES wrote:

    Mutiple posts are my style. Just let me say that this happen last July. One of the service rep sent my case to RM and I received back this canned message ” was closed in accordance with their terms and conditions.” So that was an appeal. I am not going to do it now. And what someone else does it their own responsbility. We are adults here.

    Posted 25 Feb 2010 at 8:23 am
  2. annoymous1 UNITED STATES wrote:

    I am out of here. Good luck. Read eHarmony’s terms and conditions. I think we have exhausted everything. I wish in a way I hasn’t ever asked XEH the question. Again I am out of here. Perhaps someone will benefit from my posts. Like someones wrote they sure are reading them. But, i am done. Like the late Molly Ivins stated, “It has been fun I have had enough.”

    Posted 25 Feb 2010 at 10:02 am
  3. Ron wrote:

    I’m going to join the fun and use quotes, too:

    “An empty vessel makes the loudest noise.”

    Posted 25 Feb 2010 at 4:36 pm
  4. Babs... UNITED STATES wrote:

    There seems to be a common thread amongst the complaints of EH–dating…how to do it. I’m over 50, still in great shape–a heck of a catch if I do say so myself…I seem to run into so many men and women who are just as confused about what steps to take to find a match.
    Anyway..the link above is my blog–I’d love to hear your responses since I think we’ve done everything here but give out the EH CEO’s Nanny’s phone number.

    Baba

    Posted 26 Feb 2010 at 6:36 pm
  5. Annoymous1 UNITED STATES wrote:

    Maybe starting my own blog. Also am on a message board I won’t mention. Adios

    Posted 26 Feb 2010 at 7:06 pm
  6. Elizabeth R UNITED STATES wrote:

    Annoymous1, the group has let you do what you want and say what you want for, what, over two months now. I will assume that none of us want you to go, and that we had to do a “direct intervention” only because we had to.

    For example, EHB didn’t like how you treated our new reader (and possible future resourceperson) xeh. You asked a question and then, at length and repeatedly, told xeh that you’re not interested in the answer and that everything xeh said is wrong or useless. All of this is fine, you said, because you have a right to say what you want. What’s wrong with this picture?

    We appreciate your posts and insight but you need to make some adjustments.

    This isn’t asking for a lot, I think.

    P.S. I( will post a question for xeh in a bit.

    Posted 26 Feb 2010 at 7:26 pm
  7. Pyke wrote:

    My question:

    Is it true that the EH system reads members’ profiles and decides how religious they are (with keywords?) and consequently sends them (only? preferably?) matches that are as religious as they are. I thought the matching relied only on what was answered on the questionnaire, filtered by the Match Settings.

    If it’s true, what else is read off the profile that affects the matching: desire to have kids, physical activity, sexual desire, negativity?

    Posted 26 Feb 2010 at 8:22 pm
  8. xeh UNITED STATES wrote:

    Yes there are ‘religiosity’ filters. These came into play because many devoutly religious members complained that their matches did not share their passion for their religion. It’s triggered by using words with religious connotations repeatedly in your about me section (God, Jesus, faith, etc). Religion is the only matching criteria that comes from your about me page. The filter can be turned off by a CS Rep. If you want it turned off, just call the 800 number and tell the rep that your matches seem overly religious, they’ll turn it off and make some other suggestions as well. They ARE NOT permitted to mention the filter to you, so please don’t mention it to them. They’ll just quietly turn it off and there ya go. No muss, no fuss.

    The only other things your about me is screened for are language (foul language is not permitted) and personal contact information. If you aren’t getting matches, or not getting communication from your matches, call CS and ask them to help you out. They’ll read over your about me and check all your match settings to get you the best possible service. Those are the kind of calls CS loves to get.

    Posted 27 Feb 2010 at 6:04 am
  9. poetic rebel UNITED STATES wrote:

    We must sail sometimes with the wind and sometimes against it, but we must sail, and not drift, nor lie the anchor – Oliver Wendell Holmes

    We should be eternally vigilant against attempts to check the expressions of opinions that we loathe – Oliver Wendell Holmes

    Posted 27 Feb 2010 at 9:20 am
  10. annoymous1 UNITED STATES wrote:

    To Elizabeth R. I do not think I was rude to XEH. And quite frankly I think that anyone who worked as a service rep probably has thick skin. If his feelings were hurt I am sorry, he reacted that way. I didn’t agree with him, but do not believe I was rude. I least I didn’t call him names like one guy called a poster “a paranoid freak.” And that escaped censorship. I have nothing personally against XEH. I don’t know him. I am sure he is a decent fine human being however, I don’t agree with him. The posters on here are going to have to come to their own conclusions. I am trying to leave. I am trying to finish on two memoirs for a writing contest. We will just have to agree to disagree one some of this. I believe for the most part this is a pro-eHarmony Blog. I will share my views in a different forum. And so it goes. Please do not respond it is time to move on. PEACE!

    Posted 27 Feb 2010 at 1:01 pm
  11. Elizabeth R UNITED STATES wrote:

    That’s very interesting information, XEH. Here is my question:

    This help page says both members are notified of the match at the same time. Is this true?

    If not, then what if one of the members changes her Match Settings, will the EH system sort it out? Example, Jack and Jill both want kids, Jack gets the “new match” notice of Jill. Next day Jill changes her mind about kids. Jill moves to China. Will Jill still get Jack someday?

    Posted 28 Feb 2010 at 8:15 pm
  12. xeh UNITED STATES wrote:

    The matching ‘runs’ (for lack of a better term) are performed at midnight, Pacific time nightly. If Jack and Jill are matched during, say, the Friday matching run, both are active and AT THAT POINT, their children preferences overlap, as do their geographic search areas, yes, they will be matched and each will be notified at that time. The notifications are sent out automatically by the matching system, when they’re retrieved from the members’ mailboxes is an entirely different thing.

    That said, if Jill goes to her match settings and changes her preference for children on Friday morning (it takes about 12 hours or so to cement changes), she and Jack will most likely not be matched on Friday night. As long as they both remain active with eh, should Jill change her mind again (AND all else remains the same, did not retake questionnaire, Jack didn’t change his settings, etc.) once her preferences overlap with Jack’s again, they would be matched.

    I hope this wasn’t too confusing..haven’t had enough coffee yet.

    Posted 01 Mar 2010 at 6:56 am
  13. sf UNITED STATES wrote:

    If it is true, then diametrically opposed individual would be up in arms. I don’t know; are they?

    I presume because the search, depending how intelligent it is, would also match negative comments regarding all the religious words. For example “I do not follow any faith”…

    Posted 02 Mar 2010 at 12:31 pm
  14. April UNITED STATES wrote:

    Xeh, I appreciate your insights! Here’s a matching question:
    Last night, I wasn’t going to renew, so I turned matching off. Then I re-thought it, and renewed, but forgot to turn matching back on.

    When I got up this morning, of course, there were no new matches, since matching was still off. I then turned matching back on and did the “find new matches” thing, which did produce 10 new matches.

    So when did THOSE 10 people get MY information, if we didn’t simultaneously get them right after the “midnight matching”?

    Posted 02 Mar 2010 at 3:46 pm
  15. xeh UNITED STATES wrote:

    They got you as a match when you turned your matching back on.

    Posted 03 Mar 2010 at 8:57 am
  16. xeh UNITED STATES wrote:

    As for the Rel filter, the system is set up to catch particular words if they are used repeatedly in your about me. If you don’t use any of those words, the system just goes by your preference settings and flexibility indicator for religion.

    Posted 03 Mar 2010 at 9:00 am
  17. vincent AUSTRALIA wrote:

    hi am vincent i cant make my profile on this site what r the reasons . thx

    Posted 04 Mar 2010 at 9:20 pm
  18. Jenni AUSTRALIA wrote:

    this is the buggest waste of money I have ever sceen , what a rip of

    Posted 05 Mar 2010 at 4:56 am
  19. xeh UNITED STATES wrote:

    Vincent. Do you mean that you have been denied the use of eharmony or that you haven’t been able to complete the questionnaire? The reasons for each are different.

    Posted 05 Mar 2010 at 8:07 am
  20. G David Garson UNITED STATES wrote:

    As another dimension, the e-Harmony 800 customer service will NOT remedy or cancel unwanted magazine subscriptions incurred by joining e-Harmony. Turns out when you join you are given the option of magazine subscriptions. If you do not select one, you will be sent one THEY pick out. I received Maxim, a sexually oriented men’s magazine I did not order and do not want. Neither Maxim not EHarmony were willing to cancel this subscription. That is, it is EHarmony’s policy for unwanted sexually oriented magazines to be sent to subscribers, then when you try to cancel they refer you to their “partner”, m2mags.com. My son now owes hundreds of dollars for unwanted magazines he has tried three times to cancel. EHarmony customer service rep Allison of Fargo, ND, claims a simple email to hordway@m2mags.com will cancel the subscription, but actually you may be in for a long and frustrating battle. Beware of E-Harmony!!!!

    Posted 11 Mar 2010 at 12:10 pm
Comments: 1 … 8 9 10 11 12 … 18

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