1-800 Toll-free Phone Number to contact eHarmony Customer Service

Yes there’s a toll-free telephone number and eHarmony doesn’t want you to know it. The numbers are nowhere in their website. eHarmony accepts calls from customers from eHarmony US, eHarmony Canada, eHarmony Australia, eHarmony UK and Compatible Partners.

They are open every day between 4am and 12am PST. Be ready to wait though.

Of course, these are North American toll-free numbers. You can reach the company from overseas by dialing 011 1 626 795 4814.

If you’ve got a question on using eHarmony, the answer could be right here in the blog. Try our search box.

Seeking a refund? You will want to read our off-the-record “How to get a refund” primer before calling.

UPDATE: These numbers are also for the Compatible Partners website.

UPDATE 3-Oct-2008: eHarmony’s new customer service telephone number is 1-800-951-2023.

UPDATE 24-Oct-2008: Another number is 1-800-390-3548.

UPDATE 15-Nov-2008: Want another one? 1-800-263-6133

UPDATE 25-Jul-2009: Want a fourth? 1-800-673-3548

UPDATE 15-Jun-2011: A fifth? 1-877-904-4810

UPDATE 9-Nov-2009: For the eHarmony UK? 0-800-028-0308. Monday through Friday, 9 a.m. to 7 p.m. GMT

UPDATE: For Australia? eHarmony Australia has no local toll free number. Yeah they’ve been around since December 2007 and still have no local phone number. Don’t hold your breath for it.

UPDATE 16-Jan-2011: For eHarmony Australia? 1-800-707-894

UPDATE 18-Aug-2010: For eHarmony Brazil? 0800 892 2202. Segunda a Sexta, 11:00 – 19:00 (Horário de Brasília).

Now that you’re here (or simply while you’re waiting to be connected), we invite you to check the rest of eHarmony Blog out. Thanks for stopping by!

Posted by eharmonyblog on 12 July 2006.

Categories: *eSsentials*

365 Responses

1. I am unable to log in to my e-harmony account. I followed the link to reset the password but was unable to please help or close my account.

   Horace

   by Horace on Oct 22, 2007 at 3:46 am

2. To Whom it may concern,
   I would like to meet a man around the North Shore Area I will send a CD with my photo.Please send the CD back to me.

   Thank You,
   Meghan Coughlin

   by Meghan Coughlin on Feb 7, 2008 at 12:50 pm

3. I am furious about the way EH has treated me as a customer and will NEVER do business w/EH again.

   I was recently charged $173 for a 6 month subscription when I only wanted to sign up for one month. I tried to back out of the option and it wouldn’t let me, tried emailing EH and got rejected and when I called, was told it is too late. I had heard bad things about EH before and am sorry to say that it is now a first hand experience. Way to go!
   Next call is to consumer affairs.

   by Mary Allen on Apr 3, 2008 at 8:52 am

4. Comment:
   I have been on one month. I have changed my profile to make it the easiest match possible without compromising my ethics.
   I even changed from one province, to two provinces and then across Canada. The age group is 58 – 71. And I have had 6 – 7 names sent to me, one of which is from the USA.
   Conclusion:
   1.No one in this age group exists other than a handful of old guys.
   2.Canada has practically no men this age group looking for a match.
   3. This company does not walk the talk.
   4. Save your money as eHarmony must be for Americans. It sure isn’t for Canadians.
   I tried to get a refund from a lady in the USA who has got to get another job.
   I told her to look into her pool of names ….and SEND THEM MY WAY.
   IF YOU are thinking of coming on board…please SAVE YOUR MONEYif you are within this age group.
   There just aren’t many guys looking for women 60 and over.
   Petra

   by petra on May 17, 2008 at 6:57 pm

5. Petra – What do you mean by “This company does not walk the talk”? What did you expect? What should eHarmony have done that would be reasonable to you? Send you incompatible matches?

   I hope you don’t mind the question.

   by eHarmony Blog on May 17, 2008 at 9:01 pm

6. I expect to be sent ANYTHING!!! so that I can JUSTIFY spending the money.
   I don’t care what is sent as long as the guys are single and not zealots
   and I have SOMETHING TO READ. SEND EVERY GUY BETWEEN 58 AND 65 ACROSS CANADA
   WHO ISN’T LOOKING FOR AN ADULTRESS AFFAIR.
   Send short and tall, full scalped or bald, with an average IQ who hasn’t
   been in prison. Send rich or poor, bushmen or city slickers. Send me
   something!! Have you never heard that opposite poles sometimes attract. I
   am not looking for a male clone of my female personality. And since this is
   simply a silly entertaining avenue to pass time, give it up. Stop hoarding
   the men. Just forward every Tom, Dick or Harry you have. Can I make it
   any clearer?

   PS: I hope you don’t mind the answer

   by petra on May 21, 2008 at 1:31 pm

7. Petra,

   Change your match flexibility under match settings all to “not important” and all your other match settings to the most liberal answer.

   by Shar on May 22, 2008 at 6:34 am

8. 800-648-9548 is no longer the customer service number for EH. That will connect you to a TimeLife Prodcut

   by Kim on May 22, 2008 at 8:18 am

9. Kim you dialed the wrong number. 800-648-9548 is still eHarmony.

   by eHarmony Blog on May 22, 2008 at 8:54 am

10. THis company is notorious for charging your credit card after you cancel.

    by Anonymous on Sep 9, 2008 at 1:18 am

11. Definitely tried this today. Definitely didn’t work. Kept connecting and hanging up immediately.

    by Anonymous on Sep 16, 2008 at 7:14 pm

12. Anonymous:
    I had the same problem when I called them using my digital phone service. I used my cell phone and it connected just fine.

    by SingleGuyInNC on Sep 16, 2008 at 8:37 pm

13. Any suggestions for getting out of an ??? I was sent a few Membership Renewal Charge Failed emails because my credit card expired. Then this morning I got an email saying they charged my account for another 3 months. I never canceled my membership. I wish I had. I guess they must have guessed the expiration. I no longer want to use this service. PLEASE HELP ME GET OUT OF THIS!

    by Alisson on Sep 20, 2008 at 4:25 am

14. Is there a method in gathering interest on establishing a class action law suit against eharmoney. They are quick about charging your credit card however very slow in resolving customer issues. I was charge $249 for 12 months and they turned off my matching after a month because a key word in my City Location is “Cumming”. I wrote them several times explaining Cumming is an actual Town in Georgia and to turn on matching or refund my unused months of services with no response. How do I get a refund or get them to turn on matching?

    by y2cat@hotmail.com on Sep 29, 2008 at 2:12 pm

15. y2cat, I think it’s a technical problem on their end. The software is rigged to ban the word ‘cumming’ and, to accomodate your town, their Engineering dept would have to assess the case, schedule it, assign a programmer, change the code, test the changes, etc., before they can put the change to effect. God knows how long they will need.

    I suggest you just put “Forsyth County” and call them (at the above number) to reactivate your account. Get it over with, I mean. Sorry, eHarmony uses circa-1998 programming code.

    by Pyke on Sep 29, 2008 at 4:08 pm

16. THIS TOLL FREE NUMBER DEFINITELY DOES NOT WORK. I NEED TO CALL THEM, WHAT DO i DO? DAMN ASS SHADY EHARMONY….

    by Anonymous on Sep 30, 2008 at 8:42 am

17. To anyone having trouble with this number, there’s a new one on the eH website, which you can find when you choose a help topic:

    If this did not answer your question, please contact us. We are open 24 hours a day, 7 days a week. Phone: 1-800-951-2023

    I’m having the same issue as Y2Cat. I used the word “bad-ass” in my profile (because I am one, haha!) and they flagged it; I removed it immediately, but my account hasn’t received a single match in 3 days. Will be calling later to rectify. Good luck all!

    by BittenChick on Oct 3, 2008 at 2:36 pm

18. I need someone to help me CANCEL this useless thing (Eharmoney ) I signed up for!! This is totally a “rip off”!! I wish to have my money back right away or I will take legal action against them. Please contact me via my email asap!

    by Victoria on Oct 12, 2008 at 6:00 am

19. Ok all ~ I got through to eharmony today and cancelled my subscription. Here is the number to call: 626-795-4814. I went on-line first and cancelled my membership. Then I called the above number and insisted on a refund. (They just renewed my subscription today without my permission.) Remember to get a confirmation number. Good luck!

    by Pat on Oct 17, 2008 at 4:26 pm

20. I called 1-800-951-2023 today to cancel my subscription which they had automatically renewed. They told me they do it this way so that communiations with matches won’t be “interrupted”. Anyway, the rep was friendly, canceled it and gave me a confirmation #.
    The reason I canceled was lack of matches, there are just more women than men on eharmony. My male friends in their 40′s get flooded wth matches, yet the women in the same age group get very few. The men are even told that there are twice as many women as men on the site. BUt they never tell the women this!

    by Daphne on Oct 27, 2008 at 8:30 am

21. Daphne, it’s “Women 63%, Men 37%”.

    by eharmonyblog on Oct 28, 2008 at 11:30 pm

22. I have paid through December this year and when
    I tried to get back on line with EH I was told I had no
    account. I have never gotten any positive response
    while trying to communicate with EH. You have several
    messages from me previously, which no one has
    even bothered to answer. Would you do what you need to do to get me activated again. I have been told numerous times I would not get a refund.

    by Michelle Stepp on Nov 8, 2008 at 5:42 pm

23. Michelle, so did you call them? Did they tell you what they did to your account?

    by Pyke on Nov 9, 2008 at 1:47 pm

24. I hear eharmony caved in to the “diversity” group. Eharmony needs to stand up to these bullies! Eharmony can win this battle. They have no grounds! There are plenty of other websites for their interests, they cannot force Eharmony to cater to them. Quit bending to this minority group of people! They are Wrong in telling others that they have to serve them! I can’t go into Burger King and sue them for not offering me the option of a pepperonie pizza! That is not the service that they offer. Why will no one stand up to these idiots???

    by Rita on Nov 21, 2008 at 12:51 pm

25. Hi Rita,

    The burger/pizza analogy is incorrect. The service offered is “compatibility matching”. Law provides that companies provide its products and services to all, regardless of gender, race, religion, and so forth. Better analogies are: being turned away by the lawyer’s office because you are from Costa Rica, being refused service by the salon because you are white, being refused membership to a bodybuilding club because you are a woman, or being denied registration to a seminar because you believe in the Holy Trinity. Law does not provide that law offices serve therapy, or burger places serve pizza. I hope this makes sense.

    Ron

    by Ron on Nov 21, 2008 at 1:46 pm

26. Hey, if anyone wants a good website, try this.. I found it very helpful, trust me. It is..
    http://www.consumeraffairs.com/dating_services/eharmony.html
    This is for any of you that are absolutely as furious as me about this “dating” website. Enjoy!!

    by Jamie on Nov 23, 2008 at 11:11 pm

27. I’m sure that just about everyone who has ever subscribed has a gripe about the service. I’ve seen other websites with similar complaint lists. On the other hand, you have to figure there are going to be some bumps in the road with as many subscribers as they have.

    You have to take the good with the bad. When the bad exceeds the good, in your unique situation, it is time to try something else.

    eHarmony works as advertised for some but not so much for the rest and that’s probably about as good as it will get in its current iteration.

    As pointed out earlier this month, they have some explaining to do regarding the statistics they love to quote to try and retain customers and counter the negative aspects that the unsuccessful attribute to the service.

    In perspective…it is just a dating website…not the end-all be-all guaranteed method to find your soul-mate. People have been finding them and getting married well before the web existed.

    by SingleGuyInNC on Nov 24, 2008 at 2:25 pm

28. I heard from one of your former customers that Penthouse Magazine bought eHarmony.
    Is that true?

    by Janis on Nov 24, 2008 at 8:33 pm

29. I have a question, I filled out the questionairre but due to the matches I was paired with have not joined yet. You see my answers reek of “Wanting children” when I saw the matches they all said maybe, for me, maybe is not good enough, they must want it. What can I do to change the way you pair me.

    by Paul Welborn on Nov 29, 2008 at 5:10 pm

30. I needed one more step to complete my communication with this person. I was paid up to date when i started the communication but before i could complete the communication my subscrition ran out and i was not allowed to complete the communication

    by Artis Smith on Nov 30, 2008 at 7:18 am

31. I suggest contacting the attorney general’s office in your state to file a complaint against E HARMONY for deceptive practices. I know I will!
    CB

    by CB on Dec 1, 2008 at 8:33 am

32. I just joined eharmony last night and am already disappointed with the results. I have been sent several men who are shorter than I am when I specifically stated in my questionnaire that I wanted taller men and marked the VERY IMPORTANT box. I also could not find the settings to change the auto renew that was mentioned when I was signing up. After reading these blogs I am now very worried about being charged again. If eharmony is supposed to match on so many levels and they can’t even get the height right than I am sure I am not going to get a match. I also have been sent several that are above the age requirement I am looking for. Can anyone help me figure out how to set the account settings so that I will not be automatically renewed. I only signed up for three months on a special deal so I will now be watching my debit account to see if I am charged more than the amount quoted. Thanks… I am going to try the phone numbers from above posts today to see if they are receptive to helping me but I am very skeptical now.

    by Liz on Dec 9, 2008 at 12:19 pm

33. My advice is hang in. I have been with them since 12/5/08, they have sent me several surveys and I have unloaded each time. Last time they gave me a customer service number. Fill out all surveys.

    by Paul Welborn on Dec 9, 2008 at 12:24 pm

34. Liz, they don’t match on height ( http://eharmony-blog.com/1145 ). The Height Match Flexibility question is just a survey — it has no effect on matching.

    If height is a must-have for you, then sorry eHarmony just gives you more work to do (closing these men). That’s just how the site is right now.

    How to turn off eHarmony auto-renew: http://eharmony-blog.com/1034

    by eharmonyblog on Dec 9, 2008 at 12:36 pm

35. Eh sucks one big rip off canceled after one week when all my matches were 20 years older , lived out of state, and were berry large women. Now how is that any kind of a mAtch?
    I canceled over 5 times and today when I found this site I finaly got a working number.they said I will get a refund , but I am taking leagle action anyway.

    by Jp on Dec 30, 2008 at 4:00 am

36. JP: There are options that you could have set to restrict their age and location.

    by SingleGuyInNC on Dec 30, 2008 at 9:12 pm

37. New toll-free number for e-Harmony as of Jan-2008

    1-800-951-2023.

    It works and I took care of canceling my subscription.

    by Margarita on Jan 10, 2009 at 7:44 am

38. YES EH does suck… they give you people out of state no one that lives in your area. It is too hard to get through to the person you would like to get to know. i still have 2 months with them but i what my profile off the site today.. what a joke and disapointment.

    by glenda on Jan 11, 2009 at 5:18 am

39. A. ” they give you people out of state no one that lives in your area.”

    How’s it their fault if nobody who fits the age, race, habits criteria YOU’VE set lives where you live?

    B. “It is too hard to get through to the person you would like to get to know.”

    How’s it their fault you are no good at communicating with people online?

    “but i what my profile off the site today.. ”

    See, Glenda? Here’s a perfect example how poorly you communicate.

    by Jeff on Jan 11, 2009 at 7:16 am

40. Fuck this goddamn shit. These assholes subscription plans just completely fucked my entire financial situation up for the next 2 damn months fuck these assholes

    by jeremy cooper on Jan 25, 2009 at 8:29 am

41. I joined over three years ago. The very first match they gave me ended up in a great 3-year relationship. Unfortunately that broke up. However, after that broke up and I rejoined, they sent me another match which is now 6 months plus. I think eharmony is much better than sights such as match.com which is much more like a “meat market”. They did send me some really bad matches as well, luckily there were some good ones in there too. One match put his occupation as “Pimp”, funny EH did not catch that one!

    by Samantha on Feb 2, 2009 at 4:56 pm

42. This 800 number is a good one, I just used it tonight, and waited about 15 minutes for technical support.
    1-800-951-2023

    by corunnagirl on Feb 8, 2009 at 6:23 pm

43. I had just spent a fair amount of time creating my personal profile through eharmony. I had been notified that I could not be matched as of now because of a detail in my questionare profile. I had entered an incorrect answer about the status of my relationship.
    I am divorced and have been for over three years and am very single. When I realized I had entered seperated, It is when I could not change this detail.

    Are you able to change this so I can proceed.

    Thank you very much.

    by Shawn Brundritt on Feb 15, 2009 at 2:05 pm

44. The whole auto renew deal sucks. They renew a day before the dam thing even expires. And them making their phone number unavailable on their website is deceiving and scandalous. However, thanks to this site I got the number, called and they cancelled the renewal and is going to refund the charge. We’ll see I get the refund, the process was a lot easier than I expected. Good luck guys…

    by Blahblahblah on Mar 1, 2009 at 11:32 am

45. I work in a jail…all my calls are recorded …EHarmony got caught with their pants down…they have hung up on me three times…I have ONE THOUSAND NINETY CLOSED “connections”…..what a SCAM!! When I called to close my account within the “appropriate” time frame…they convinced me it was all my fault…I had a photo with a good friend–a man–and I needed to re-do my profile…so I listened..NOT ONE CONTACT!…I want to know if anyone has any idea as to how to go further with these people…who do we report them to? I have them on tape lying…I have them recorded hanging up on me not once but twice. Where do we go to stop this?

    by Barbara on Mar 3, 2009 at 7:45 am

46. If you are having trouble getting your money back from EH all you have to do is go to your bank and tell them that you didnt authorize that transaction and they will have you sign an affidavid and remove it from your account. Even if you authorized one amount and they took to much you just have to tell that to your bank….sometimes they wont offer the affidavid you have to request it. Good Luck there is no time limit on this.

    by Kristy on Mar 11, 2009 at 6:32 am

47. i want my account closed now!

    by crystal lott on Mar 20, 2009 at 10:45 pm

48. i am disappoinment in how eh took from my account without my knowing. And has refused my request to stop service.my opinoin is to stay away from eharmony

    by clyde on Mar 21, 2009 at 8:09 pm

49. I benn trying to contact this site they don’t answer my calls I paid for one month. than I cancel my account after that month, but I was charged for the fallowing month. They say that they will return my money back and I never saw my money back on my bank account.

    by This Eharmony sucks on Apr 6, 2009 at 8:26 pm

50. I’m not sure about you guys, but I got a response almost imediantly in billing. They refunded me the 239.00 and set me up on abpayment plan instead. The young girl on the other line was very kind and was very understanding, I had no issues at all. She apologized about what I had going on and did all she could to keep me happy. Nice girl really… I was nothing but pleased and will continue to be pleased with eHarmony and hope the man with his little daughter and I get together thanks to them. Here’s hoping and praying guys!

    by Catherine on Apr 16, 2009 at 9:29 am

51. Wow, a lot of negative banter has been thrown across these comments sections and I feel like there’s a point when you have to stop and think to yourself; maybe eHarmony just isn’t right for me. I’ve been with them for a month now and have had no issues. Albeit, I have not tried to cancel my account, but I found that the matching service is exactly as I expected it to be. I didn’t expect someone to hold my hand throughout the process and I certainly don’t expect eHarmony to recognize that I may or may not like so and so because of (x) factor that may or may not be in my “must haves and cant stands”. If you’re really this dissatisfied with their service, I suggest looking at what the real problem is; your expectations of this site. I do agree, however, that they have led false advertisements and a lot of their ads are hokey, but remember; while it may be a website about/for dating, it is still a business.

    by Rachel on Apr 24, 2009 at 7:09 pm

52. absolutely no help with any kind of a phone number as of May 2009. All are dead-ends.

    by Anonymous on May 21, 2009 at 10:34 pm

53. I used the 800 number posted and I only waited about 5 minutes. Thank you for posting this number, because I was about to give up in trying to reach EH, since I could not find any number on their site. May God Bless you and I wish all of you luck in finding that soul mate….:d

    by Anonymous on May 29, 2009 at 8:26 pm

54. I live in Australia. I have reanswered the questionaire but they have not reactivated my subscription.
    I have sent about 8 emails that are answered by generic email and therefore don’t answer my queries.
    Now I am looking at phoning America to get an answer. Never again, how crazy.
    Anyone know an Australian no.? Or how I actually email a real person?
    There should be a warning that states that they can’t be contacted directly.

    by great aussie lady on Jun 9, 2009 at 1:30 am

55. I phoned 00 11 1 800 951 2023 and got straight through to someone ( definately NOT freecall) ( 9.15 am E.S.T.) but they were helpful, I am back online and they have credited my account. So all good.

    by great aussie lady on Jun 10, 2009 at 4:35 pm

56. OOPS! Talk about a dummy! I selected “subscribe” instead of the “post”. I don’t have time for anything but school, and I can’t afford a subscription to anything. I did notice that the subsciption takes you to an eharmony blog; not interested. Don’t be like eharmony has been to the above people, drop the subcription. Thanks

    by B.J. on Jun 11, 2009 at 8:59 am

57. My message was to Jeremy Cooper:
    Good for you! You said it the way most everyone probably wanted to.
    I came to this site to see how to stop eharmony form e-mailing me; they are waisting my time and e-mail space. I’m happy with who I found on my own. Thanks, Guys, for the phone no. and info. I’ll try the no. and I’ll, for sure, never try eharmony!!

    by B.J. on Jun 11, 2009 at 9:05 am

58. Happy to hear this, great aussie lady! Good luck in your search!

    by eharmonyblog on Jun 12, 2009 at 2:54 pm

59. The 1-800-263-6133 number worked for me July 2009. I was actually calling about Compatible Partners, and was given a different number: 800-673-3548, in case that’s helpful to anyone else.

    by bzzzzgrrrl on Jul 24, 2009 at 1:45 pm

60. I got about 20 matches the first week. The only one that looked good never responded even after I sent questions and then a nudge yet never closed the match. Have been waiting for a responce for about a month. Have been sent no other matches after first week. Frustrating. Didn’t know I had to cancel at end of my subscription time. Figured they would communicate with me and ask if I wanted to continue. Seems reasonable that they should do that. Glad to hear I have to cancel or they automatically renew. Will not renew.

    by disappointed on Aug 8, 2009 at 10:46 am

61. As of 8/09, 800-263-6133 is your best bet to contact eHarmony directly. Be prepared to wait A LONG TIME

    by Meg on Aug 14, 2009 at 12:14 am

62. I AM SO SORRY TO HEAR THAT SO MANY PEOPLE HAVE BEEN SCAMED BY THIS FRAUDULENT SITE. I THANK GOD THAT I REALIZED SOMETHING WAS WRONG WHEN I COULD NOT GET A NUMBER OF ANY OF EHARMONY WEB PAGES. I JUST KNEW THAT THIS WAS NOT RIGHT. SO I SEARCHED FOR A NUMBER UNTIL I FOUND THIS WEB PAGE BUT I WAS SHOCKED TO FIND THAT ALL THESE PEOPLE HAD BEEN SCAMMED. I WISH THAT THERE WAS SOMETHING I COULD DO TO HELP LIKE PROVIDE SOME SORT OF NAME OR NUMBER WHERE ALL OF YOU COULD PLACE A CLASS ACTION LAW SUIT BUT THE ONLY OTHER THING I COULD ADD THAT NO ONE ELSE HAS SAID IS GO TO YOUR LOCAL NEWS STATION AND TRY TO PUT THESE SONS OF B…….IN BAD LIGHT, OH AND YES YOU CAN JUST CALL YOUR BANK AND TELL THEM THAT THE CHARGE WAS NOT AUTHORIZE, AND THEY WOULD FUND YOUR MONEY NOT EHARMONY, AND AS FOR THAT HATEFUL ASS WOMEN NAMED RITA ‘SHAME ON YOU THAT WOULD STAND UP FOR A SITE THAT WOULD DO THIS TO PEOPLE.
    THE ONLY IDIOT SO FAR THAT I HAS READ HAS BEEN U GROW UP!!!!!!!! AND GROW A HEART!!!

    by LOLA0416 on Aug 25, 2009 at 6:46 pm

63. i live in jamaica and i dont have any of the payment plan that can be used from jamaica how else do i pay and eh wont answer my question so ican start communicating as i have a lot of matches, can somone tell me what to do?

    by sophie on Sep 8, 2009 at 7:45 pm

64. I called 800-951-2023, and they helped me immediately with no wait.

    by caty on Sep 12, 2009 at 11:31 am

65. 800-673-3548 does work! I talked to a very nice gentleman about special offers. Thanks!

    by Carrie on Sep 12, 2009 at 6:20 pm

66. Ok, I just spoke to a representative and hopefully it’s canceled! Where are the men they show on the commercials?? I am not looking for some unattractive old man!! lol. There is no one in my area that contacted me that I would even consider dating. Thanks so much for this website…since there was no option for canceling on their site

    by tammy yates on Sep 13, 2009 at 7:09 am

67. Well I could not get my money back! They told me a message from the President (not Obama thank GOD) would send me an email! This place needs to be closed down!

    by Anonymous on Sep 23, 2009 at 7:47 pm

68. unfortunately, tried unsuccessfully to change my profile, one area only, from being separated to single, was told to phone a 1800 no., but after reading the above messages I don’t believe I will even try. I have had great success with another Aussie dateing service. Good luck to the above clients of the dating service.

    by maxine on Sep 24, 2009 at 8:01 am

69. After finding the Basic Plan tab inoperable on the website, I looked for customer service numbers. I found this page and was hesitant about actually calling as it seemed so many people have had a hard time with it. But I’m committed to trying it out for at least one month. After calling customer service at 10:00am and waiting maybe a minute, even though the automated voice recording told me to call back later because they were very busy, I found a very friendly and helpful woman. She was surprised I couldn’t access the basic plan online but was glad that I hadn’t because there is a special of “pay for one month-get two free” going on right now. I signed up for it AND requested auto charge be turned off (thanks to you). I’ve had a very positive experience with eHarmony now that I have a customer service number to call for help. Thanks for being a helpful site and wish me luck!

    by Singlegirl29 on Oct 7, 2009 at 7:35 am

70. What a shady company!!! Watch your bank account they will renew your membership without your permission!!!NEVER AGAIN

    by slone on Oct 18, 2009 at 11:35 am

71. I had a recent problem with EH, they repeatedly charged my credit card and the fraud department at my bank called and said they were cancelling my card due to alkl of the activity.

    by Paul on Oct 18, 2009 at 12:02 pm

72. Hello, I am often saddened to see the English language mutilated.

    …help find… should be …help to find….

    There is a lot of it around, and nobody seems to care. NHK.

    by Norman H Kendrick on Oct 25, 2009 at 4:00 pm

73. I am a new member who is thinking of subscribing but after reading all this, I am not sure if I should. I have not had enough matches and I thought the reason is unsubscription. Please I need your advice

    by Geon on Oct 26, 2009 at 7:25 pm

74. I must say, I don’t know why but in the last approximate week, I have gotten more quality matches than ever before. I hope it keeps up !

    by Paul on Oct 26, 2009 at 7:31 pm

75. That’s great news, Paul W. Good luck with your search!

    by eharmonyblog on Oct 27, 2009 at 8:01 pm

76. I joined today and have been in the site several times and now I am locked out as it will neither recognize the password, not send me another.
    You guys seriously need to fix this. Very frustrating. Fix it or let me resign and give me my money back!
    Rockbird

    by Robin on Nov 1, 2009 at 11:01 pm

77. there are a lot of people that are blaming e harmony for a lot of wrong-doing, and I haven’t heard anybody accept blame, no wonder you are here looking for love on e harmony, maybe it’s YOU! I had problems early in my account, and immediately had the issue resolved by “Andy” at EH. 1800- 6733548 is the best number to reach them. I’m sorry, But I LOVE E HARMONY! it’s some of you people that may need to get an attitude adjustment! Or you will be single forever! btw, I am not an employee for EH, just a big fan!

    by marco castillo on Nov 2, 2009 at 5:39 pm

78. I have just called 1-800-951-2023 and after waiting only a few minutes was assisted by Brian, who was very professional and courteous – this number really works and you do get to speak with someone.

    I explained to Brian my multiple problems such as:

    (a) turning off auto-renew; I have had this removed from my file as well as had my file noted I do not wish it,

    (b) sometimes not having access to my account, which I was granted an extension of an additional month free on my subscription,

    (c) being unable to update my info as the button functionality does not work, am awaiting the Technical Dept to contact me,

    (d) no response whatsoever to inquiries commencing three weeks ago via website (I have been copying the screen into email and sending to myself to keep track as proof), again waiting for Technical Dept to contact me, and

    (e) cost of subscription I am being charged vs promotions being offered; I was advised there was nothing they could do.

    When I referenced the promotion Singlegirl29 noted (hope you don’t mind as we subscribed on almost the same day), I was redirected to the Office of the President and to email: CustomerRelations@eharmony.com. I have emailed a very lengthy email describing all my problems and lack of response on my queries via website and advised should they not resolve these immediately, I will most definitely not be renewing, if not cancelling.

    As a side note, the matches I’ve been receiving may be limited but appear to be good quality. None are in my immediate area, but could be workable. I am now in the process of communicating with several. One match closed because my photo had not yet been posted as I was such a new subscriber I had not yet had time to do so … their loss because I feel people are worth far more than a picture and if someone is unable to see past that, those are not the kind of people I wish to consider a long-term relationship with, that’s my opinion.

    Hope this helps.

    by Noteforalltoread on Nov 3, 2009 at 11:16 am

79. E-Harmony SUCKS. It is a scam

    by Anonymous on Nov 5, 2009 at 3:07 pm

80. Hi Noteforalltoread… I called technical services because I was having many of the same problems. I talked to Melissa who was very nice and very helpful. I had turned off auto renew but in light of the technical issues (ie., not getting my emails when matches hit, lack of responses either closed or otherwise for weeks, etc) she gave me a month extention. I mentioned the problems noted of unauthorized claims by others and she gave me confirmation auto renew was turned off and no further charges would occur.

    I wish everyone luck in your searches!

    by Anonymous on Nov 11, 2009 at 8:00 pm

81. READ THEIR FINE PRINT!. Also read any contract any of these dating agencies have. They are tedious boring but read them and them go ahead. It like looking for a needle in a haystack first to find someone and find a good dating agency.

    by Annoymous on Nov 13, 2009 at 8:05 am

82. This was my first and last site. They sent me matches that were 20 years older………. out of 500 maybe 1 fit my profile. 2 that did as soon as I got to the point of letting them call I was sent a message from E. Idiots not to contact them again they could be danerous and if I kept talking to them they could not be responsible for my safty. Not to mention along with other people on here the same problem people out of state when I spoke with them several times they still kept sending the same matches. Then when I finally got them to cancel it was a fight to get it taken care of. And they were very nasty. Not so E harmony friendly when you want off.
    for those few that had good luck good for you.

    by betty on Nov 13, 2009 at 12:26 pm

83. READ THEIR FINE PRINT! They can and do close out their customers for “for any or no reasons.” This is in their FAQS. This means no due process. They also claimed that they can do this and a customer can also do the same. However, why I am reading countless complaints about cutomers not being able to get their money back and quit. Anyway, READ ThEIR FINE Print. CUSTOMER BE AWARE. Read all of it.

    by Annoymous on Nov 14, 2009 at 10:19 am

84. Should you wish to participate in what this company does, viz., an alleged relationship service, please read the terms of agreement located in very tiny print at the bottom of their web site.
    Pay particular attention to paragraph 11 which states in part:

    eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason.

    We also reserve the right to remove your account information or data from our Services and any other records at any time at our sole discretion.

    Note that this agreement unilaterally denies any service user due process in the event of a dispute or question regarding the terms of agreement. In essence, this alleged relationship service may do whatever it wants, whenever it wishes, with the user’s fee. And, the user has no recourse should the company elect to suspend or terminate its services to you after any payment.

    So, unless you are financially capable and agreeable to forfeiting the fee for this service, you may wish think twice about participating in a relationship service that stipulates that it will not extend due process to you or subject itself to any third party scrutiny/intervention. You may wish to consider limiting participation to a small period of time, perhaps a month.

    LINK FROM THE BETTER BUSINESS BUREAU

    Furthermore, the terms of agreement require that you waive any company liability to you, and if you should wish to litigate any issue, you must do so in a Californnia Court. Of course, if you are out of state, the costs of such litigation would normally outweigh any damages.

    by Annoymous on Nov 14, 2009 at 12:09 pm

85. “Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason.”
    RESPONSE TO A COMPLAINT ON THE BETTER BUSINESS WEB SITE FROM E HARMONY

    It also claims that a customer can terminate an account? How come customers are having trouble doing so?

    by Annoymous on Nov 17, 2009 at 6:52 am

86. FYI The above figure ( post 86) was given to me by a BBB rep. It was not made up.

    by Annoymous on Nov 18, 2009 at 6:27 am

87. I have actually had pretty good luck on Eharmony. I think it’s just a mirror of “real life”. You have to be a little careful … even thru eharmony. You have to have a little common sense too. I think some folks want perfection out of a dating site like this, but there is no perfection ! It’s all a “number game” so to speak. You meet 100 people and maybe 5 fit your target. That’s the way life works, weather you meet them at a grocery store, church or thru eharmony. There are my tips of the day, so go have a great day !

    by Mike Lytle on Nov 18, 2009 at 9:00 am

88. Consumers have a right to know the facts ( the truth) and then make their own decisions. Buyer Beware!

    by Annoymous on Nov 18, 2009 at 9:57 am

89. Compare this with their terms and conditions about terminating customers.

    Everyone at eHarmony shares my commitment to your success. If you have any questions about the eHarmony process, our Customer Care group is always happy to help. Please visit our Help section.

    My warmest wishes,

    Dr. Neil Clark Warren

    by Annoymous on Nov 18, 2009 at 2:56 pm

90. I would like a list of the relationship questions and the must have and can’t stand that were sent to a match. I did think that they were a good way to find out if you compatible. Maybe I can used them for men I find outself of E Harmony.

    by Annoymous on Nov 20, 2009 at 7:53 am

91. Warning to honest and straight women: Two matches I met on EH, were not only serial daters, but gay men wanting to give the appearance of dating and searching for a wife, to keep up a sick facade. I’ve learned that these dating sites are a very deceptive, unhealthy, and a potentially dangerous way to meet your potential life partner. Have faith that God will send the perfect person for you at the right time – save your money and your sanity!

    by Fionna on Nov 21, 2009 at 1:12 pm

92. eHarmony is deceptive, deceptive, deceptive, deceptive! The so-called “scientific” system of matching is a sham. The matching is superficial at best. And their billing practices are much worse. “Agreements” of the sort that they foist on their customers are so one sided and unfair that it’s obvious they only care about getting access to your credit card. STAY AWAY from eHarmony!

    by Judy on Dec 13, 2009 at 5:39 am

93. Agree 100%. After all that has been said about their terms and conditions, look at all the posts about promotional codes. But heck why confuse someone with the facts.

    by Annoymous1 on Dec 13, 2009 at 1:22 pm

94. I cancelled yesterday and guess what? One of the earliest matches that I had tried to communicate with 3 months ago has suddenly responded. I seriously doubt that this is a coincidence, especially given the manipulative messages in the dialog boxes during the cancellation process. So is this guy an eHarmony employee? Have they been controlling/rationing responses all along? Anyone else have an experience like this?

    by Judy on Dec 14, 2009 at 4:42 am

95. Hi

    I just spoke with a rep and got “$29.95 for 3 months” deal with promotion code “U6AQC29S.”

    Thank you so much for everyone to share your useful information on this site!

    The last thing: Current Customer Svc # is
    1-800-951-2023.

    by Anonymous on Dec 18, 2009 at 8:21 am

96. Well, to my surprise, my credit card was billed $29.95 today after I failed to turn off my “automatic renewal”. Although I might be to blame for my oversight, I was a bit upset with this charge. Especially since I don’t recall receiving any sort of notice (email) saying my membership will be renewed.

    I called eHarmony (1.800.951.2023) and asked them if they would reverse the charge. Unfortunately, the customer service rep said I wasn’t eligible for a full refund. However, he did give me a partial refund after he saw that I had logged onto their website and turned off my “automatic renewal”. He was nice about it. He also sent a confirmation number with the partial refund, and an email saying my “automatic renewal” is turned off.

    After reading some of comments here, I was a bit skeptical that I wouldn’t get any sort of sympathy.

    42, single, never married, no kids……..lol. maybe I’m just meant to be single.

    by Anonymous on Dec 28, 2009 at 8:31 pm

97. They had no matches for me and well they say that this is 1 out of 5 this happens to guess they will be mad when I say don’t go to a website to find matches wait on God to show you one and well look in a God fearing God loving church if I get to write the book miracle on I-40 you will hear all about it. Just think it will be one chapter right now it will be 400 or more pages but will just be one chapter. ha ha

    by shane on Dec 29, 2009 at 4:58 pm

98. I forgot my password and I have been waiting for e-Harmony to get me a new one so that I could participate in their free offer Wed. through Sun. Could someone please help me. Thank You

    by Jeanne on Dec 30, 2009 at 10:05 am

99. Jeanne, call the CS number. They’ll generate a pw and email it to you on the spot. If the rep doesn’t offer to stay on the line til you can get logged in, ask them to.

    by LindaM on Dec 30, 2009 at 10:58 am

100. I WANT TO CANCEL MY E HARMONY SUBSCRIPTION
     AND MAKE SURE I AM NOT CHARGED EVER AGAIN.

     NO PHONE CONTACT OR INTERNET CONTACT FOUND.

     by dEBBIE on Jan 2, 2010 at 1:41 pm

101. I keep getting emails from this garbage company. i have been happily married for over 12 years. i have been trying to opt out of their emails (THAT I NEVER SUBSCRIBED TO!) for weeks. i finally found this phone number and had an argument with the woman there when i told her how ticked off my husband is that i keep getting these (he thought i had an account).

     this place is unbelievable. she actually hung up on me. I AM NOT A CUSTOMER AND NEVER WANTED ANY OF THEIR GARBAGE and they have the nerve to continue to send this garbage to me.

     Stay away!

     by bfaust on Jan 2, 2010 at 3:31 pm

102. Does anyone know the customer service number for eharmony

     by Carolyn on Jan 3, 2010 at 5:15 pm

103. I got a membership a week ago, and requested monthly payments on website. Website instead charged me one lump payment of $275, leaving me nothing to get groceries. I researched, found phone #, and was told my membership would be cancelled, refund applied to my card. I was told refund would take 7-10 days. Today, 5 days after all this, the withdrawal from my account has not yet happened. EHarmony tells me that if I had not gotten refund, withdrawal would have been instant. Ex-customers, it seems, get preferential treatment–THEY GO HUNGRY!!!! Approach with caution, my fellow singles.

     by ccchuck on Jan 7, 2010 at 3:18 pm

104. I don’t get it, (difference between a refund and withdrawal) why would eHarmony send you money back unless it is a refund. This is something again their customer reps are not handling adequately. And why it there is confusion on how you pay that on the web master. I suppose somewhere this is addressed in their terms and conditions. This is why customers need to read them. I always charge some of mine on a credit card. For good or bad. So, I have never had to do with necessities. Good luck! READ THEIR TERMS AND CONDITIONS BORYING BUT READ THEM.

     by annoymous1 on Jan 7, 2010 at 4:53 pm

105. What is the 800 number for Eharmony? I cannot locate it.

     Thank you

     by NYKR on Jan 10, 2010 at 5:16 am

106. I believe the number is 1-800-925-2023

     GEEZ, I wish I could forget it.

     by annoymous1 on Jan 13, 2010 at 11:26 am

107. Used it sparringly.

     by annoymous1 on Jan 13, 2010 at 11:30 am

108. I made a mistake the number is 1-800-951-2023. I do not know what the 1-800-925-2023 number is got a busy signal. Did call the above number and heard “thanks for calling” I believe the rest of it was going to be this is Laura. Anyway, I did forget the number of part of it. Call sparringly.

     by annoymous1 on Jan 14, 2010 at 9:38 am

109. They have the same canned message they had months ago. A well, at least their consistent.

     by annoymous1 on Jan 14, 2010 at 9:56 am

110. I was on e-harmony for about a year. I thought it was a great way to meet some great guys. Sure, you have to sift through the good from the bad but I have a friend who met your husband on it and I met my future husband through it. He really is my soul mate. Better than alot of those other sites. Most of the men I have met are professionals (mine is a doctor) and serious about marriage. Where I live, San Diego, there is probably a big market of eligible men since there is a big population here. But I do like that they match you on compatibility.

     by Kat on Jan 15, 2010 at 11:37 am

111. At least you had a year and were accepted and were not uncereminously bump without due process. I remember some rep telling me it took around a year. You were lucky I have heard of customers who have been looking for 7+ years. It all the luck of a draw that’s it, it is a gamble. It depend on the applicant pool where you live, you age, income, interests, looks and interest. It is all those variables. And most important your relationship with eHarmony or whoever, you are dealing with. Sorry one size fits all does not work with something subjective like this.

     by annoymous1 on Jan 15, 2010 at 1:09 pm

112. As a for a doctor, they matched me up with my former dentist. Well that didn’t work. I immediately closed him out. I didn’t like him as a dentist and dating him was not an option. I would have like to have met some every day guy working as a sales rep, even doing clerical work, or even a mechanic. Why because I think they are more down to earth. Instead I was match up with accountants, engineers. Now I wouldn’t mind being match with a teacher, but some of these professional I am sorry they lack “the common touch.” And as someone who belongs to a union, I respect all work.

     by annoymous1 on Jan 15, 2010 at 1:19 pm

113. BTw, I do have a degree and I like to write and that is what I do in my spare time. I felt that the guys eHarmony match me up with did not want the girl next door and that pretty much what I am. Anyway, it didn’t work. And so it goes.

     by annoymous1 on Jan 15, 2010 at 1:23 pm

114. Yes they supposedly match you on compatibility but in their terms and conditions they state there is no “imply or express guarantee about the ultimate compatibility of the matches you meet.” I imagine since you are in San Diego you could have meet someone anyway. However, eHarmony probably was the avenue to meet your doctor and you probably are in the your late thirties or early forties. It worked for you, but it doesn’t work for everyone.

     by annoymous1 on Jan 15, 2010 at 1:52 pm

115. So I did the free communcation on Eharmony and didnt have my pic posted or anything. In fact.. profile was very bare. Well some how some idiot that was matched with me decided to search me out on the internet, called my home phone, left a message saying He Found me on the internet and wanted to meet up with me. Keep in mind I dont even know who/what/where/when/how nothing about him. And he doesnt even know what I look like. Eharmony secure site? UM NO

     by Private on Jan 18, 2010 at 8:58 pm

116. Private – that’s more of a symptom of just how prolific information is on the internet and why I use a pseudonym on here. It could happen just as easily on any dating site. You have to know what there is about yourself on the internet before you put any details. Depending on where you live, what you list as your occupation, even your first name can be enough to uniquely identify you.

     by SingleGuyInNC on Jan 19, 2010 at 9:07 am

117. The CLOSED function and it’s feedback is offensive. The match should just dissapear. Arriving on the dating site to find 3 closed matches does nothing for a new users confidence.

     by Jacqui on Jan 30, 2010 at 6:19 pm

118. Paid 1 months supbscription, after 2 weeks cancelled it thought the site was rubbish, but then they TOOK ANOTHER 3MONTHS from my bank account, complained, nice reps but no money, no help no refund, its a con, its fraud, its rubbish ,do not go on this site unless you want to loose your money and temper they should be banned. thieves, con artists etc etc

     by Duped on Feb 3, 2010 at 7:28 am

119. Duped, it sounds like you haven’t cancelled yet. Yeah, they purposely don’t make the cancellation simple. http://eharmony-blog.com/761 has the step by step procedure.

     If you want a refund, read also our tips and tricks article http://eharmony-blog.com/1858 .

     by eharmonyblog on Feb 5, 2010 at 2:01 am

120. I had a problem figuring out how to reread step 3 answers to my questions. I did call 1-800-951-2023. The first time I called it was busy. The second time I called back I was able to talk with someone from customer care and they talked me thru what I needed to do to get my matches answers back. That was at 9:20am CST. There really is a eHarmony customer service.

     by baokgirl1 on Feb 8, 2010 at 7:25 am

121. i signed up for the free 7 day trial and i thought it was such a long process with the questions etc, and i thought it must be worth all this effort, but when i got matches i thought wth i cant see their pictures, all i can do is send is ice breakers, and those who want to respond back cant really cause i have no other way of talking to them, i would have to pay just to talk to these ppl and its retarded, how is it a free trial if they dont let u experience most of the features for a few days? i wouldnt pay for this crap, its much easier and less time consuming to just go to a club or coffee shop and flirt

     by melina on Feb 9, 2010 at 7:56 am

122. Melina I am confused, where did you read or who offered you a “7 day trial”?

     by Elizabeth R on Feb 9, 2010 at 7:49 pm

123. Confirmed as of 2/11/2010 that 1-800-951-2023 is still valid.

     by Anonymous on Feb 10, 2010 at 6:19 am

124. Elizabeth R:
     She is probably in the UK?
     http://eharmony-blog.com/1876

     I guess they only get all the features active on the designated days or perhaps they do not get to see photos as indicated…

     by SingleGuyInNC on Feb 10, 2010 at 12:43 pm

125. eharmony is a scam they charge your credit card even after you cancel, i had to open a new account and cancel my old one

     by daryl on Feb 11, 2010 at 2:56 pm

126. Can anybody put on this site the costs associated with membership. Also penalties, if any, for withdrawing from the service????

     by Anonymous on Feb 11, 2010 at 9:12 pm

127. I cannot sigh in to my account, even though my password was set . When i go to find my password, it sends me a new five letter password , but when i try to use it it won;t let me. please help me.!

     by Garen on Feb 12, 2010 at 11:12 am

128. Garen, do you have your Internet Explorer’s ‘remember passwords’ (aka Autocomplete) feature turned on? Your browser may still be sending a previous password when you’re signing in.

     by eharmonyblog on Feb 12, 2010 at 11:31 am

129. Oh good a place to complain. Everytime I see an EH ad I want to scream. Notice they have the same three or four couples over and over. Yet hundreds of thousands join each day. hmmm WELL my experience is I paid, joined with no promotion. SOUNDED so good, a computer matches you. how smart is that? But… in the six months I was with them I was match exactly ONE time. When I asked EH about that, they said to loosen my criteria. I did that, still ONE match. THe ONE match was 5’4″. I am 5’8″ NOW figure that out … Why do you put your height in, or any other info? To match you to the appropriate guy. Did I want a guy I could put in my pocket? Not. arrrggh never again!

     by panda on Feb 16, 2010 at 10:42 am

130. Anyone have an idea how to report someone on EH who cleverly squeezes money out of her date and then cuts of the match? She is really good at what she does and potentially made a fool of a good friend of mine. The details of the story are amazing. He caught on just in time to dodge her bullet but she got about the equivalent of 300 dollars in their first date. We have contacted EH but they don’t want to hear it. (not wanting to lose a paying customer) Things like this should be reported and acted upon. If anyone has a better idea we would really love to hear it. I mean just to prevent her from stealing from other unexpecting EH dates. She does it in a very foxy way so the person doesn’t get it at first until she gets the gifts. How do people like this sleep at night?

     by panda on Feb 16, 2010 at 1:18 pm

131. Apparently in expensive bed sheets. Well this is just shows the quality of eHarmony favorites and those who make it in the door. I don’t condone this kind of behavior. But, I do not like the ideal of eHarmony monitoring their clients behavior. If she doing that you have avenues like this blogs and other message boards. After all you can not buy people and any man who is fo0lish enough to spend that kind of money needs to wise up.

     by annoymous1 on Feb 16, 2010 at 2:12 pm

132. I tried the free trial and decided not to join and I was stuck in the questionare, finished it, without reading the questions but I mistakenly pushed agree. I had been trying to find the settings to delete the account and there are none. What a joke. I should get an attorney and sue these bastards. I wouldn’t recommend this site to Osama Bin Laden.

     by John Ricci on Feb 18, 2010 at 9:26 am

133. Does somebody know where the mangement or owners investors are located? I need info for e-harmony? I need an address, because I can’t get money back, even though I canceled several times. I’ve read enough to know these people are crooks aand need killing! This is the only way yo deal with this kind of crap. I’ve read enough and talked enough. Can’t beleive company takes this much money. Please does anyone know where managers and owners live? Owners Investors? We need to get them all/ Like rats. I’m short on life but will kill as many e-harmony managers and investors as I can before the police kill me. Thanks

     by dirty harry on Feb 21, 2010 at 10:40 pm

134. eHarmony
     300 N Lake Ave Ste 1111
     Pasadena, CA 91101
     (626) 583-4477

     This is their address that I got of Yelp’s web site when I wrote a review on them.

     That’s all the information I have. I would not advise trying to find the owner. And actually there isn’t a single owner. This is a corporation.

     by annoymous1 on Feb 22, 2010 at 6:20 am

135. Look I don’t like eHarmony either. But, I hope you are not serious about what you wrote. It won’t work. I am all in favor of doing what someone can within the law. I hope you are just letting off steam.

     by annoymous1 on Feb 22, 2010 at 6:25 am

136. They moved out of North Lake Ave many years ago. Their full address (for court subpoenas, letter bombs and what not) is:

     eHARMony
     888 E Walnut St, 2nd Floor
     Pasadena, CA 91101-1802
     (626) 795-4814

     See also http://help-singles.eharmony.com/app/answers/detail/a_id/172/~/how-do-i-send-correspondence-to-eharmony-via-fedex-or-ups%3F

     by eharmonyblog on Feb 22, 2010 at 6:28 am

137. I hope you are joking about bombs. I lived near Austin, Texas where that nut case flew into a building. Of course his grudge wasn’t against IRS. That is not an answer. I have no love for eHarmony, but let’s go off half cocked.

     by annoymous1 on Feb 22, 2010 at 6:34 am

138. I meant to say let’s not go off half cocked.

     by annoymous1 on Feb 22, 2010 at 6:35 am

139. Okay another mistake Stack’s grudge was against IRS.

     by annoymous1 on Feb 22, 2010 at 6:36 am

140. Of course I am joking about letter bombs. We like having this blog and if eHarmony is gone there’s no sense keeping this blog around, is it?

     by eharmonyblog on Feb 22, 2010 at 6:49 am

141. It would take more than a bomb to get rid of them. IRS is still going to be around.

     by annoymous1 on Feb 22, 2010 at 6:53 am

142. Just out of curiosity..has anyone noticed that they have no “succeessfully matched” people on their ads dated later that 2004? I didn’t have issue with the billing..I paid to play..what I cared about was receiving almost 2000 matches and not 10% lived in my area and only 5 of them could see their shoes.
     When I called..they said it was my fault…after I told them I was calling from a sheriffs department where I work..they flagged my profile and never spoke to me again.
     Gee…wonder what they’re hiding?

     by babs7 on Feb 22, 2010 at 7:25 am

143. In “their terms and conditions” they state that you can not “harass, or annoy a service reps.” You are probably lucky you are stil there. That is if you want to be. eHarmony is a very secretive corporation. I was bumped after 2 1/2 months. I don’t know why. I do think maybe I called too much questioning my matches and etc. But, I never threatened them. Any customer needs to read “their terms and conditions” and if you do you get the sense that the customer has no power. Furthermore you signed it away when you get aboard with them. In addition, they state in their terms and conditions, that they make no guarantees about the matches, how many or that you will even be compatible. Hope it work out for you, if that is what you want.

     by annoymous1 on Feb 22, 2010 at 7:46 am

144. What a frustrating load of rubbish this Australian branch of eHarmony is.

     I completed the detailed profile, must have done a good job of it, got 11 matches the first day 18, the 2nd, 24 then 28, then 34. Now after three weeks I have over 40 matches.

     But wait, I then tried to subscribe, they rejected my credit card time after time even though I have a healthy balance, so I thought I will go to the help desk, what a joke, there is no help desk, the page where it should be does not exist.

     I thought then, I would give them a call, guess what, no customer service number even though they insist having my phone number, they don’t want you to have theirs.

     I have matches closing contact because I can’t reply, They don’t accept Mastercard, one of the most recognised cards in the world. Their help desk does not exist. They don’t have a phone contact number for Australia. They have my credit card details, but I have no detail apart from slick advertising, on them.

     eHarmony take note:

     When a person provides in depth personal details about themselves to a dating Web-site, you expect that they would be treated with respect, be open and honest, and give clients confidence in their product. I don’t know where my personal information has gone, to some third party, possibly, compiling lists for product promotions, who knows. I feel violated and foolish.

     Angry, dam right I am angry

     by Petenzeph on Feb 22, 2010 at 7:37 pm

145. You might try one of their US 800 numbers.1-800-951-2023.

     I think eHarmony has over extended themselves.

     by Annoymous1 on Feb 23, 2010 at 6:25 am

146. I’ve been avidly reading the eh blog since I discovered it a few months ago; interesting stuff, really. By way of introduction, I worked as an eh CSR until recently so I can give you all the inside scoop, so to speak.

     In case you wonder why the reps try so hard to convince you to stay, unless you’re a success story, it’s because their retention rate is part of their performance rating. Reps are expected to retain at least 50% of the customers who contact them for a refund, to close their account or turn off their auto renew feature. Some, not all, of the calls are recorded and the rep is also graded on how many scoring points they hit in the call (greeting, offer to help, empathy, suggestions, etc.) and there are points for following a specific path for refunds. They can’t just skip to, “OK, sorry it didn’t work, here’s your money back.” They have to make certain offers and once they’re refused, if you’re eligible for a refund, you’ll get it. All of this is tied to job performance. So, when you call for a refund on an automatic renewal, the rep has to first deny the refund, then work from there, but if they don’t deny first, they lose 15% on their performance score for that call. They do NOT have scripts, but they do have certain points they have to include in each call.

     As for a 7-day free trial? There is no such thing anymore. They did temporarily have one for the new UK site and for Compatible Partners, but those have ended. You have 3 days to cancel your new or subsequent subscription (does NOT include auto renewals). If you’re on your INITIAL subscription, you can call cs and tell them you’re unhappy within the first 3 days. After the rep looks at your profile and makes suggestions, tell them you’re still unhappy and they will offer you a total of 14 days FROM THE SUBSCRIPTION DATE to try out the site and see if any changes have worked. As long as you call before midnight on day 14, you’ll still qualify for a refund.

     If a rep is rude or unprofessional in any way, ask for a supervisor, if they don’t get you one, call back…you’ll probably get a different rep, give them your email address and ask for a supervisor or lead agent. Make note of the name of the rep who was rude to you and give the supervisor or lead that information along with the approximate time of your call. Rude or unprofessional reps don’t last long with eh.

     I’ll be happy to answer any other questions I can for you guys. And, before you ask, I voluntarily terminated my position with eh for personal reasons. I was not terminated for cause or poor performance.

     by xeh on Feb 23, 2010 at 10:33 am

147. I would like to know why they terminate customers without giving them a reason. What are they afraid of.

     by Annoymous1 on Feb 23, 2010 at 11:50 am

148. Usually a customer is terminated for a serious violation of the terms & conditions.

     Things like repeatedly putting their personal contact info in their about me section, complaints from matches about abusive language, threats, asking for money and the like, a member reports that a match is married or not yet divorced. Sometimes it’s for a chargeback, the customer canceled a payment with their cc issuer. In that case, only an account specialist can reopen the account and the customer would have to pay back the amount they had returned by the cc issuer. It really isn’t a prevailing practice to close an account for NO reason, but because of privacy laws and the willingness of people to sue, they don’t give any reason other than violation of t&c. That is covering their legal asses, like any smart business would do.

     On the subject of chargebacks, it’s easy with a little patience to get your money back on an auto renewal; but the 2nd/3rd payment of a payment plan there have to be special circumstances, like loss of a job, about to lose their house/car, serious illness..that sort of thing. Those are special cases in which the rep or supervisor can issue a refund.

     Normally, though, termination of an account is for one of the reasons in the first paragraph.

     by xeh on Feb 24, 2010 at 6:38 am

149. It really isn’t a prevailing practice to close an account for NO reason, but because of privacy laws and the willingness of people to sue, they don’t give any reason other than violation of t&c. That is covering their legal asses, like any smart business would do.

     It may be a prevailing practice but they do and they did it in my case. I do not want to rehash that. I go a prorated refund and I think they did that becasue of they were doing it for “any or no reason.” Yes they were covering their asses. I am not sure that I will ever trust another dating site again. I am on Singles Net no problem but it is probably a waste of my money. I have come to the conclusion that if I am going to meet someone it will have to be on my own. The reality is that these dating agency can not even claim that they match on 50%. But, it is not over until it is over.

     I

     by annoymous1 on Feb 24, 2010 at 7:18 am

150. Mistype “It may not be a prevailing practice but they do and they did in my case.” Just let me say that had I known what eHarmony was like I would have never paid money to be part of them. I have saved emails from their marketing in which they make all kind of “puffery claims” including a email from Dr. Warren stating “eHarmony shares my committtment to you success.” Had I known I would have never joined. I am not married, work for the state, have a degree, have volunteer for political candidates running for offices, have worked at elections such as the presidential election. My father is a retired minister. When I was there I purchased relyID and was a paying subscriber unlike a lot of unpaid subscribers who get on their site. There are a strange cold, corporation. And if you want to see their real faces read “their terms and conditions.” That is all if have to say. O yes do not have a criminal conviction, not even parking ticket or speeding ticket, don’t drive also have not been picked up for “Jaywalking.” And so it goes. I am sorry but this get my dander up and Ihave a right to my opinion and feelings.

     by annoymous1 on Feb 24, 2010 at 7:35 am

151. There is something nutty and sad about the fact that a lot of customers are upset because they can not compete for a mere 10% of eHarmony’s pie. That is probably what they are doing if that well. As I have written before I think people have a right to their feelings and their feelings are real. But here is corporation that makes all kinds of claims they can not live up to ( they played on people’s needs and emotions) and the fact that their”terms and condition” condtradict them bears that out. I believed their hype about finding someone compatible until like Dorothy in the “Wizard of Oz” I saw and heard the real eHarmony. I don’t know I think if I meet anyone it will have to be on my own or maybe it is not meant to happen. I could be wrong but I will be really surprised if I meet anyone that I can have a long-term relationship with on any of these dating sites.

     by annoymous1 on Feb 24, 2010 at 8:29 am

152. BTW, I have no desire to be a customer again of eHarmony. Once burned is enough. I really do not think the answer is with these dating agency. I think that people have to find a way to connect in their own neighborhoods. I am basically a shy person, but I really think that the answer has to be to find someone in your “back yard or nearby.”

     by annoymous1 on Feb 24, 2010 at 8:46 am

153. I respect your opinion, anon. What works for some may not work for others. Good luck in your search, no matter where you look.

     I no longer work for eh so I have no stake in what they do/do not say, promise, etc. My purpose is to try to give the folks on this blog some ‘inside’ tips on how to get the best service possible from this or any other service. In the end, most dating services are basically the same. None of them can absolutely guarantee that you’re going to meet your ‘one’ through them, they’re just a way to widen your search beyond the places you would normally look. They are all just tools, sometimes they work, sometimes they don’t.

     by xeh on Feb 24, 2010 at 9:33 am

154. xeh, thank you for answering annoymous1′s question.

     May I give a follow up:

     How are RM reps’ performance evaluated? Users can’t exactly call back and report them to a supervisor or a lead, … or can they?

     by eharmonyblog on Feb 24, 2010 at 9:36 am

155. Things like repeatedly putting their personal contact info in their about me section,
     NEVER DID THAT. I DO NOT WANT STRANGERS TRYING TO GET AHOLD OF ME.
     complaints from matches about abusive language,
     RARELY USE ABUSIVE LANGUAGE EVEN WHEN ANGRY I JUST DO NOT SEE THE POINT. WHEN ANGRY I WILL STATE WHY BUT I DO NOT USE PROFANITY.
     threats, I ONLY DO THINGS WITHIN THE LAW.

     asking for money and the like,
     DID NOT HAVE THAT MANY CONTACTS AND I DO NOT ASK FOR MONEY SOMEONE TRIED TO SCAM ME ON SINGLESNET AND DIDN’T GET AWAY WITH IT. I DO NOT ASK STRANGERS FOR MONEY. DO NOT LIKE SCAMMER DO NOT DO SO MYSELF.
     a member reports that a match is married or not yet divorced. BEEN SINGLES ALL MY LIFE. VERY FEW INIDIVIDUALS KNEW I WAS PART OF eHARMONY AND THOSE WHO DID COULD CARE LESS. IS THERE SUCH A THING AS APPLYING FOR A BEING SINGLES LICENSE. AGAIN BEEN SINGLES ALL MY LIFE. THERE WERE ONLY 2 MEN INTERESTED IN ME AND THEY HAD NOT MET ME. IF INDEED SOMEONE DID REPORT ME ITWOULD HAVE BEEN A CASE OF MISTAKEN IDENTITY BECAUSE I HAVE NEVER BEEN MARRIED. REALISTICALLY THAT DIDN’T HAPPEN.

     Sometimes it’s for a chargeback, the customer canceled a payment with their cc issuer.
     GOT A PRORATE REFUND. MY MONEY WAS GOOD.

     AS FOR HAVING A CRIMINAL RECORD DO NOT. I HAVE ALREADY ADDRESS THAT.

     by annoymous1 on Feb 24, 2010 at 9:53 am

156. Yes, they can. Anytime a customer requests a supervisor, they have to be connected to one or, if one is not available, they can request that a supervisor call them back. If a customer is uncomfortable with asking for a supervisor or does not receive a call-back within 1 business day, they can always email through the help page. Email takes a little longer, but you won’t be waiting for a call back or stuck on hold until a supervisor is available.

     Emails with service rep complaints are escalated directly to the managers. Just make sure you include the name of the rep and the date and approximate time of the call. You can also give your feedback on the performance of a rep through the feedback survey that every caller receives. Personally, I’d recommend doing both; the feedback survey is for good OR bad service and directly affects the reps performance review.

     by xeh on Feb 24, 2010 at 9:54 am

157. As for compliants from matches about abusive language. I can state that that never happen. I only got two open communication twice and it was civil on my part and theirs. The rest of the men were not communicating.

     by annoymous1 on Feb 24, 2010 at 9:57 am

158. xeh, I mean How are Risk Management Specialists’ performance evaluated? (Not CS reps.) Users can’t exactly complain or appeal when an RMS maltreats them… or can they?

     by eharmonyblog on Feb 24, 2010 at 10:00 am

159. Sorry, I misunderstood the question. Yes, they can complain about a RM associate. The best way is to send a letter by snail mail to the director of RM, not sure who that is at this time. As for the specific reason an account is closed, CS reps can’t give you that information; they can probably figure out why by looking at your account, but they can’t tell you. That’s why CS always has to refer those calls to RM.

     Yes there is a director of RM and yes he/she will look into every complaint received.

     by xeh on Feb 24, 2010 at 10:07 am

160. You must not harass, annoy, intimidate or threaten any eHarmony employees or agents engaged in providing any part of the Services to you.

     I really do not think that complaining about risk management is going to do any good. They are the one who make decision and they are the one who really have the power. However, they probably work closely together with the service reps. At any rate risk management is the one with power and I really do not think complaining about service rep will do any good. Stay under the radar if you want to stay aboard eHarmony. The less you are invovled with them the better. I would advise anyone not to get involved with them unless it is about billing and be careful what you do them.

     by annoymous1 on Feb 24, 2010 at 11:06 am

161. BTw again I have no desire to be part of eHarmony. I do not like Kangaroo courts. For those who are concerned about billings. I will say try to work something out with them. But, again don’t call or have anything to do with reps unless you have to. Utlimately if you read their terms and condition you as a customer have signed away most of your rights. BTW reading how you can cancelled is not clear reading. You have 3 days and it can not fall on a weekend or holiday ( what holidays)? Well it may seem clear but it is not clear probably to a lot of customers. And so it goes.

     by annoymous1 on Feb 24, 2010 at 11:18 am

162. If you read below they rarely give prorated refunds, but in my case they did. Which says to me that they did terminate me for any or no (crazy) reasons. But if you read what they say closely it pretty much shows a customers for the most part signing away all of their rights. I guess I was lucky that I got a prorated refund. However, I view it as “conscience payment.” You may view this as an anamoly, but my conclusion corporations or people who have power rarely let it sit there. It just too tempting. I wish the next person who has this problem luck. I have no desire to do business with them ever again. And so it goes.

     Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records at any time in our sole discretion. In the event your access to any of the Services is suspended or terminated due to a violation by you (determined by eHarmony in its sole discretion) of the terms of this Agreement, you agree that all fees then paid to eHarmony by you will be nonrefundable and all outstanding or pending payments will immediately be due and payable. You may terminate your account by following the steps in the applicable section under “Cancellations” below, or by sending a notice of cancellation to: eHarmony, Inc., Attn: Cancellations, P.O. Box 60157, Pasadena, California USA 91116. Following any termination of your use of the Singles Service, eHarmony reserves the right to send a notice confirming the termination of your account to other Registered Users with whom you have corresponded.

     by annoymous1 on Feb 24, 2010 at 11:52 am

163. Annon1, it’s obvious that any suggestions I make, no matter how well-intentioned will fall on your deaf ‘ears’. You have made it abundantly clear that your feelings about eHarmony are, shall we say, less than favorable. It is also quite clear that any suggestions made will be blotted out by the blind rage you hold for eh.

     I sincerely hope you can move past your eh experience and find someone suitable to spend your life with. As for me, it is no longer my job to convince you, or anyone, one way or another about eh. Everything I’ve written is by way of information only, to be used, or not, as the reader sees fit.

     Best of luck.

     by xeh on Feb 24, 2010 at 1:09 pm

164. With all due respect it is over. My life is more than what happen at eHarmony. I have moved on but I have a right to tell what happen and I won’t be silence. Perhaps it will help someone maybe not, on the other hand it may act as a deterent. And if that is the case that is good. I quite frankly do not envy anyone who works for a company like eHarmony or any other company where company loyalty compromises customer service, decency and fair play. I know sometimes we may not have much choice. At least in my state job I can say we probably do more good than harm. And so it goes. Sometimes anger is appropriate remember Jesus cleaned out the tabernacle when they were selling on Sunday. I think we as a country have loss our moral compasas. And I say that even though I am pretty much an Agnostic. And so it goes.

     by annoymous1 on Feb 24, 2010 at 1:24 pm

165. I really think we have exhausted the subject. I will tell you though that you gave me some information on this blog that I find interesting. I won’t highlight what you said but you conform what I have always thought. So thanks for that.

     by annoymous1 on Feb 24, 2010 at 2:54 pm

166. One final thing. The eHarmony blog asked if you could appeal to the director of RM. I would say it will not do any good. What will more than likely happen is you will get a canned response stating that “this was done in accordance with their terms and conditions.” They stonewall you all the way. If there is any way to hold them accountable in my view it is outside of eHarmony. That is just a fact.

     by Annoymous1 on Feb 25, 2010 at 4:38 am

167. Well, if having your account reinstated and being able to use eHarmony again is no good, then yeah, appealing will not do any good.

     There will be people who want to use eHarmony again; I do not like that you dismiss xeh’s suggestion. You have not tried it, and you are not interested in trying it, so I think you should leave it alone,

     If you have a question for xeh, post it and wait for the answer. Otherwise, it is disrespectful to xeh that you flip back or dismiss anything xeh says so that you may criticize the company.

     Thank you.

     by eharmonyblog on Feb 25, 2010 at 5:10 am

168. Not to gang up on you, Anonymous, but I will be a little less diplomatic than eHB and more to the point.

     I’ve been biting my tongue for the past few weeks but I have reached my limit and have gotten sick and tired of your broken and scratchy record playing over and over. It got so bad that I had to unsubscribe myself from ALL the threads I’ve posted to and commented on here because just about every comment I got recently seems to be the same-old same-old from you.

     I am quite sure that others reading this blog are equally tired of hearing the same rant over and over again. I would not be surprised if your posting behavior and disposition/attitude correlates as to why you are still single and may be why you were unceremoniously booted from eHarmony. I don’t run this blog but if I did like I do some of the mailing lists I am on, I would have labeled you a troll and banned you from posting some time ago.

     If you have new material to contribute, by all means do so. Some proofreading before you hit send would be nice. You will note that everyone else on here does that. The quality of your language/grammar/punctuation also weighs heavily in others perception of you online, especially if you post under a pseudonym.

     I think the the old sayings “if you don’t have anything good to say about someone” and “you have two ears and one mouth, listen twice as much as you speak” (particularly to the well-thought and researched posts Mr. Ardenghi continues to produce) also both apply. A comprehensive review of Singlesnet would be appreciated. Otherwise, I would say that “silence is golden”.

     …and to remain on topic, I renewed for another month post-FCW at $19.95 thanks to one of the codes here…

     by SingleGuyInNC on Feb 25, 2010 at 5:38 am

169. This is just another attempt to silence me attack my grammer ( which I have admitted isn’t perfect). I have read how different posters have been attacked on this line. One poster called someone a “aranoid fool.”
     I have tried to fair and civil while calling like I see it. I don’t relish this role but I am idealistic. I am not going to apologize. You don’t like what I post that your problem.

     by annoymous1 on Feb 25, 2010 at 6:14 am

170. Correction “paranoid fool.” Sometime I type and one of the letters does not hit. If spelling and grammer is import maybe there should a spell check. If you read some of the post on other message there are poster all the time who make worse mistakes then I do and nobody attack them.

     by annoymous1 on Feb 25, 2010 at 6:17 am

171. If you had a spell check and I would correct my grammar. When I am typing fast I make mistakes, but I think everybody is intelligent enough to follow the context of my message. You don’t like what I say don’t read it. TO PUT IT BLUNTLY AGAIN, IF YOU DON’T LIKE WHAT I WRITE AND I AM WRITING THE TRUTH, THAT’S YOUR PROBLEM. I DON’T LIKE WHAT YOUR WRITE SO WE ARE EVEN.

     by annoymous1 on Feb 25, 2010 at 6:22 am

172. I got another response suggesting I follow XEH suggestions. I do not know which suggestions that you are talking about. I am not going to appeal. I do not want to be reinstated. I have no clue what you are talking about. I know he meant well, but I have no intention of appealing or writing RM or anyone else at eHarmony. I do want to be part of it. I do not know how I can possibly state this anymore clearly. Again I do not want to be reinstated by eHarmony. If I had a BIBLE

     by annoymous1 on Feb 25, 2010 at 6:31 am

173. Okay, you two, it’s too early in the morning for a fistfight.

     SingleGuyInNC, I suggest you try using an email filter. Annoymous, I suggest you try assembling your thoughts into one comment before clicking “Post”, in the same manner that you don’t send someone three emails five minutes apart.

     Both of you, I implore you to presume the best intentions from each other and from other contributors here. If in doubt, presume the best intentions.

     Can we try this?

     by eharmonyblog on Feb 25, 2010 at 6:39 am

174. It is spelled “grammar” and that is just a spelling error which is handled by most modern web browsers. It is probably time you upgraded from whatever archaic and insecure browser that you are using.

     You should take some responsibility for your actions, which is taking time to proofread before you press the “post” button. We are using computers and not turn of the century typewriters. It is a clear demonstration of your lack of professionalism and courtesy for others’ time having to read more than is necessary by not doing so and having to post corrections.

     I hope you do realize that you are making yourself a target for scrutiny with the sheer volume of posts you make and the tone that you take and I am just voicing what the majority of this blog’s readers are thinking. They just aren’t posting it…

     It was good to hear your story the first time and we thank you for telling us about getting unceremoniously booted off eH, but hearing the same story 100 times over, it is definitely last year’s news. Just like the public is now tired of hearing about Tiger Woods, we are tired of hearing your story.

     As you have repeatedly said, you do not want to be a part of eHarmony/aren’t a current member, you weren’t even a member for long enough to truly understand the service. Repeating this commentary does not contribute anything new to this blog aside from being a troll and cluttering up the otherwise excellent content on this blog.

     You may not like what I have to say but I don’t see comments praising your contributions.

     by SingleGuyInNC on Feb 25, 2010 at 6:49 am

175. Again you don’t like what I have to say that is your problem. I write but, I have always had to have help with my proofing. But, again there are many posters who have problems with the grammar. Sorry, Mr. English. I guess am not perfect like you are. THANK GOD!

     As for not having time to understand the process no I had a mere 2 and 1/2 months. Again, don’t like my posts that your problem. BTW I have had poetry published. I think people can follow my line of thought. And even SAT tests they don’t grade off on grammar. They are looking for arguments and content. You are right I need to work at my grammar and I stated so upfront.

     by annoymous1 on Feb 25, 2010 at 7:16 am

176. Fianly, I want to say this. I have tried not to make my issues with eHarmony front and center. When XEH came on I asked the questions that is now being debated. I knew I would probalby catch HELL. However, if I could have emailed him personally I would have done so. I wanted to have his perspective rather I agree with it or not. I want to know how he thought eHarmony operates. I do not want this to be about me, but at the same time I think I have right to tell what happen to me when I was their customer. If you don’t like to have to say don’t read it. I am not apologizing.

     by annoymous1 on Feb 25, 2010 at 7:24 am

177. If you don’t like what I have to say. DON’T READ IT.
     I am sorry often when I typed these I am in a hurry. In all honesty I think that my thoughts can be followed. I didn’t realize you need to be a English major to post on this blog.

     by annoymous1 on Feb 25, 2010 at 7:27 am

178. Anonymous–My Darling–please stop. I know precisely why you’re upset and I felt–notice past tense here–just as ripped off and decieved as you. You can hardly blame EH for doing what they do to market their wares. You joined for the same reason I did–I wanted to be one of those happy people on the ads. You know as well as I,, that if there were truly a “soul mate” at the end of it all, we’d have gladly paid twice the price.

     I was indeed sent over 2000 men–3 I tried to communicate with and none that followed through. (In all of the rants..I seemed to have missed anyone complaining that most of the “matches” you are sent, have not paid to join..your profile stays online..the profile gets attention…and, EH sends–no, BOMBARDS the profile’s owner with teases via email–but I digress) The point is, I had NO luck with EH–but, I had NO LUCK with any other dating service. And, yes, I will most assuredly take responsibility–the brunt, not all…for some not working out. But I believe, Anonymous, we get what we put out there..let me correct that statement–I got what I put out there. I wrote profiles of the woman I thought I was, wanted to be…and sat and waited for responses from men who wrote the same..few of us being honest, I might add.

     I know you’ve felt attacked…but don’t..hell, it’s the Internet..the same people chastising you for continuing to write are continuing to read.

     Go take a walk..look around you and not at your feet..surely to heaven, with all the single people out there, one is bound to catch your eye–be bold and give him a wink!

     OK! That’s it for me folks. Deep breaths.

     by Babs... on Feb 25, 2010 at 7:45 am

179. Annoymous1, please do not take this the wrong way:

     YOU NEED TO CUT DOWN ON THE MULTIPLE POSTINGS.

     It’s good to hear from you but it’s no good to hear from you ten times a day, or five times an hour. Please.

     by Elizabeth R on Feb 25, 2010 at 7:52 am

180. Disagreements aside, my offer to help anyone on this blog as much as I can is still open. Questions and comments are welcome; I’m not here to sway anyone to or from eh, just giving the most accurate information I have.

     Thank you.

     by xeh on Feb 25, 2010 at 8:18 am

181. Mutiple posts are my style. Just let me say that this happen last July. One of the service rep sent my case to RM and I received back this canned message ” was closed in accordance with their terms and conditions.” So that was an appeal. I am not going to do it now. And what someone else does it their own responsbility. We are adults here.

     by annoymous1 on Feb 25, 2010 at 8:23 am

182. I am out of here. Good luck. Read eHarmony’s terms and conditions. I think we have exhausted everything. I wish in a way I hasn’t ever asked XEH the question. Again I am out of here. Perhaps someone will benefit from my posts. Like someones wrote they sure are reading them. But, i am done. Like the late Molly Ivins stated, “It has been fun I have had enough.”

     by annoymous1 on Feb 25, 2010 at 10:02 am

183. I’m going to join the fun and use quotes, too:

     “An empty vessel makes the loudest noise.”

     by Ron on Feb 25, 2010 at 4:36 pm

184. There seems to be a common thread amongst the complaints of EH–dating…how to do it. I’m over 50, still in great shape–a heck of a catch if I do say so myself…I seem to run into so many men and women who are just as confused about what steps to take to find a match.
     Anyway..the link above is my blog–I’d love to hear your responses since I think we’ve done everything here but give out the EH CEO’s Nanny’s phone number.

     Baba

     by Babs... on Feb 26, 2010 at 6:36 pm

185. Maybe starting my own blog. Also am on a message board I won’t mention. Adios

     by Annoymous1 on Feb 26, 2010 at 7:06 pm

186. Annoymous1, the group has let you do what you want and say what you want for, what, over two months now. I will assume that none of us want you to go, and that we had to do a “direct intervention” only because we had to.

     For example, EHB didn’t like how you treated our new reader (and possible future resourceperson) xeh. You asked a question and then, at length and repeatedly, told xeh that you’re not interested in the answer and that everything xeh said is wrong or useless. All of this is fine, you said, because you have a right to say what you want. What’s wrong with this picture?

     We appreciate your posts and insight but you need to make some adjustments.

     This isn’t asking for a lot, I think.

     P.S. I( will post a question for xeh in a bit.

     by Elizabeth R on Feb 26, 2010 at 7:26 pm

187. My question:

     Is it true that the EH system reads members’ profiles and decides how religious they are (with keywords?) and consequently sends them (only? preferably?) matches that are as religious as they are. I thought the matching relied only on what was answered on the questionnaire, filtered by the Match Settings.

     If it’s true, what else is read off the profile that affects the matching: desire to have kids, physical activity, sexual desire, negativity?

     by Pyke on Feb 26, 2010 at 8:22 pm

188. Yes there are ‘religiosity’ filters. These came into play because many devoutly religious members complained that their matches did not share their passion for their religion. It’s triggered by using words with religious connotations repeatedly in your about me section (God, Jesus, faith, etc). Religion is the only matching criteria that comes from your about me page. The filter can be turned off by a CS Rep. If you want it turned off, just call the 800 number and tell the rep that your matches seem overly religious, they’ll turn it off and make some other suggestions as well. They ARE NOT permitted to mention the filter to you, so please don’t mention it to them. They’ll just quietly turn it off and there ya go. No muss, no fuss.

     The only other things your about me is screened for are language (foul language is not permitted) and personal contact information. If you aren’t getting matches, or not getting communication from your matches, call CS and ask them to help you out. They’ll read over your about me and check all your match settings to get you the best possible service. Those are the kind of calls CS loves to get.

     by xeh on Feb 27, 2010 at 6:04 am

189. We must sail sometimes with the wind and sometimes against it, but we must sail, and not drift, nor lie the anchor – Oliver Wendell Holmes

     We should be eternally vigilant against attempts to check the expressions of opinions that we loathe – Oliver Wendell Holmes

     by poetic rebel on Feb 27, 2010 at 9:20 am

190. To Elizabeth R. I do not think I was rude to XEH. And quite frankly I think that anyone who worked as a service rep probably has thick skin. If his feelings were hurt I am sorry, he reacted that way. I didn’t agree with him, but do not believe I was rude. I least I didn’t call him names like one guy called a poster “a paranoid freak.” And that escaped censorship. I have nothing personally against XEH. I don’t know him. I am sure he is a decent fine human being however, I don’t agree with him. The posters on here are going to have to come to their own conclusions. I am trying to leave. I am trying to finish on two memoirs for a writing contest. We will just have to agree to disagree one some of this. I believe for the most part this is a pro-eHarmony Blog. I will share my views in a different forum. And so it goes. Please do not respond it is time to move on. PEACE!

     by annoymous1 on Feb 27, 2010 at 1:01 pm

191. That’s very interesting information, XEH. Here is my question:

     This help page says both members are notified of the match at the same time. Is this true?

     If not, then what if one of the members changes her Match Settings, will the EH system sort it out? Example, Jack and Jill both want kids, Jack gets the “new match” notice of Jill. Next day Jill changes her mind about kids. Jill moves to China. Will Jill still get Jack someday?

     by Elizabeth R on Feb 28, 2010 at 8:15 pm

192. The matching ‘runs’ (for lack of a better term) are performed at midnight, Pacific time nightly. If Jack and Jill are matched during, say, the Friday matching run, both are active and AT THAT POINT, their children preferences overlap, as do their geographic search areas, yes, they will be matched and each will be notified at that time. The notifications are sent out automatically by the matching system, when they’re retrieved from the members’ mailboxes is an entirely different thing.

     That said, if Jill goes to her match settings and changes her preference for children on Friday morning (it takes about 12 hours or so to cement changes), she and Jack will most likely not be matched on Friday night. As long as they both remain active with eh, should Jill change her mind again (AND all else remains the same, did not retake questionnaire, Jack didn’t change his settings, etc.) once her preferences overlap with Jack’s again, they would be matched.

     I hope this wasn’t too confusing..haven’t had enough coffee yet.

     by xeh on Mar 1, 2010 at 6:56 am

193. If it is true, then diametrically opposed individual would be up in arms. I don’t know; are they?

     I presume because the search, depending how intelligent it is, would also match negative comments regarding all the religious words. For example “I do not follow any faith”…

     by sf on Mar 2, 2010 at 12:31 pm

194. Xeh, I appreciate your insights! Here’s a matching question:
     Last night, I wasn’t going to renew, so I turned matching off. Then I re-thought it, and renewed, but forgot to turn matching back on.

     When I got up this morning, of course, there were no new matches, since matching was still off. I then turned matching back on and did the “find new matches” thing, which did produce 10 new matches.

     So when did THOSE 10 people get MY information, if we didn’t simultaneously get them right after the “midnight matching”?

     by April on Mar 2, 2010 at 3:46 pm

195. They got you as a match when you turned your matching back on.

     by xeh on Mar 3, 2010 at 8:57 am

196. As for the Rel filter, the system is set up to catch particular words if they are used repeatedly in your about me. If you don’t use any of those words, the system just goes by your preference settings and flexibility indicator for religion.

     by xeh on Mar 3, 2010 at 9:00 am

197. hi am vincent i cant make my profile on this site what r the reasons . thx

     by vincent on Mar 4, 2010 at 9:20 pm

198. this is the buggest waste of money I have ever sceen , what a rip of

     by Jenni on Mar 5, 2010 at 4:56 am

199. Vincent. Do you mean that you have been denied the use of eharmony or that you haven’t been able to complete the questionnaire? The reasons for each are different.

     by xeh on Mar 5, 2010 at 8:07 am

200. As another dimension, the e-Harmony 800 customer service will NOT remedy or cancel unwanted magazine subscriptions incurred by joining e-Harmony. Turns out when you join you are given the option of magazine subscriptions. If you do not select one, you will be sent one THEY pick out. I received Maxim, a sexually oriented men’s magazine I did not order and do not want. Neither Maxim not EHarmony were willing to cancel this subscription. That is, it is EHarmony’s policy for unwanted sexually oriented magazines to be sent to subscribers, then when you try to cancel they refer you to their “partner”, m2mags.com. My son now owes hundreds of dollars for unwanted magazines he has tried three times to cancel. EHarmony customer service rep Allison of Fargo, ND, claims a simple email to hordway@m2mags.com will cancel the subscription, but actually you may be in for a long and frustrating battle. Beware of E-Harmony!!!!

     by G David Garson on Mar 11, 2010 at 12:10 pm

201. Actually, I’d say be careful to review each page of any website from which you are purchasing something. Watch for the check boxes that subscribe you to magazines, newsletters, etc. I got caught in one myself just by checking out a website. I ended up with tons of email from companies I never heard of selling things I neither wanted nor needed.

     There’s a check box on the subscription page that lets you opt out of the magazines. eH customer service reps do not have access to the magazine subscriptions, so if you don’t want them, it’s best to be extra careful when subscribing and opt out in the very beginning.

     by xeh on Mar 11, 2010 at 3:28 pm

202. what is Number to contact eHarmony Customer Service.

     I need to as a few things for my profile

     by Tom on Mar 11, 2010 at 9:16 pm

203. 800-951-2023

     by xeh on Mar 12, 2010 at 7:08 am

204. Then what the hell good are you to me.

     by Scott on Mar 16, 2010 at 6:45 am

205. Apparently, none at all, Scott.

     by xeh on Mar 16, 2010 at 7:56 pm

206. EH is awfull, I emailed twice to close my account and they never responded. that area where it tells you click here to close account, well does not exist like they make you belive. I HATE THEM

     by Melissa on Mar 18, 2010 at 11:33 pm

207. What email address did you use Melissa?

     by eharmonyblog on Mar 19, 2010 at 6:27 am

208. Melissa, if you purchased a subscription using a payment plan, the ‘close account’ link will not appear until after you’ve made the final payment. You can close your account by calling the CS number, but you will forfeit any money you already paid and they will not pro-rate a refund.

     Signing up for a payment plan is an implied contract, you agree to make all payments whether you’re using the service or not. Closing your account will halt any further payments, but you won’t qualify for a refund.

     If you didn’t buy a subscription or paid in one lump sum, you can still close your account by calling CS. Just make sure you tell them that you want to CLOSE your account, as opposed to turning off the Auto-renew feature. The agent will try to talk you into staying with eh (that’s part of their job), but if you keep insisting that you want your account closed, they’ll do it for you.

     by xeh on Mar 19, 2010 at 6:57 am

209. I am having a lot of trouble uploading a pic on Eharmony…Any suggestions? It is not too big and it is a jpeg file..Please help I feel dumb

     by Brittany on Mar 19, 2010 at 5:13 pm

210. The first thing a CS rep would ask you is the size of the FILE you’re trying to upload. If the file size is more than 5kb, it won’t work. File size is more than just the photo size, you can have a 4×6 print that takes up more file space than an 8×10. It all depends on the content of the photo: background detail, how many colors, etc. Generally, the more detail and colors you have in a photo, the more file space it takes up.

     That said, do you get an error message when you’re trying to upload your photo? Have you double-checked to make sure you’re indicating the correct file location on your computer for the photo to upload from? Is your photo showing up on your ‘my photos’ page, but not on your profile?

     You’d be surprised how many calls CS reps get about photos not showing up, then when they look at the ‘my photos’ page, they see the same photo uploaded three or more times because the member didn’t scroll down on the page far enough to see it.

     If you’re still having problems, call the CS number. If you call at a time when they aren’t really busy, they’ll be more than happy to help you upload your photos. The least busy time is early on Sunday morning, unless it’s a free comm weekend, then you’re better off to wait until the free comm is over.

     You can also email your photos AS AN ATTACHMENT to photos@eharmony.com, make sure you send them from the email address you use to log in, otherwise the photo team won’t know where they belong.

     by xeh on Mar 20, 2010 at 8:23 am

211. Hi xeh,
     Your explanation assumes Jack and Jill are both active. What if Jack hasn’t opened his matches or hasn’t signed in for a long, long time? Do they still receive each othre at the same time?
     We all know of people who forget to turn off their matching.

     by Elizabeth R on Mar 24, 2010 at 3:46 am

212. If Jack and Jill both have matching turned on, yes, they will both receive the match at the same time. eH isn’t psychic, as someone else pointed out, so they don’t know if Jack and/or Jill failed to turn off their matching. If, however, Jack hasn’t logged in for a given period of time (I don’t know what that time period is, sorry), the computer automatically turns off his matching, closes his account and within 24 hours closes all matches he’s received that are still open.

     So, as a courtesy to your matches, please turn off your matching if your are not going to be using the service. Even if you are persuing a relationship that you believe might be serious, give some consideration to both the person you are seeing and your potential matches; turn off your matching.

     by xeh on Mar 24, 2010 at 9:16 am

213. it’s very hard for you to close your account with eH, not only that, they’ll continue to charge you ( take money out of your account) without your consent! then you’ll have to spend time find their customer service No. through Google (there’s no any phone numbers showing on their own web.) and then argue with their agent for the refund and argue to close your account.

     by yaya on Mar 27, 2010 at 11:04 pm

214. If you’re talking about an automatic renewal, yaya, it’s really very simple. When you call CS, just keep declining the offers they make you. They are REQUIRED to try to retain your business.

     If you’re talking about a payment plan, however, once three business days have passed after the FIRST payment, you no longer qualify for a refund and the agent CAN’T give you a refund except under very specific, very extreme circumstances. If you want to close your account, just keep insisting that the account be closed and no further payments will be deducted.

     Just keep in mind that it is the CS agents JOB to try to retain your business. There are certain offers they have to make in a specific order; part of their performance rating is based on making those offers in that order.

     Getting a refund for an auto renewal is really simple. Call CS (the phone number is in the help section for paid subscribers) and tell them you didn’t want to renew. The agent will ask you why you don’t want to renew and try to get you to stay by making suggestions. Tell the agent you still don’t want to renew and request a refund. The agent will offer a 50% refund (they are REQUIRED to do this), decline the 50% and request a full refund. You’ll get a refund for the most recent auto renewal, your account will be closed and just like that, no more charges, no more matches and any open matches you have will be closed within 24 hours.

     by xeh on Mar 28, 2010 at 9:24 pm

215. If a CS rep’s job is to give customers quitting their account a hard time, then CS aint “Customer Service”.

     For pete’s sake, just let em go.

     by Ron on Mar 29, 2010 at 4:34 am

216. The CS agents aren’t there to give you a hard time, Ron. Yes, the are required to try to find out why you’re leaving the service, but I wouldn’t call that giving you a hard time. They are the first line of information for the product designers on how the service can be improved and where it is failing or doing well. I can’t tell you how many times a customer contacted me asking to close their account only to find out that the reason for closing was something that could be fixed very easily; they were getting matches outside their age range, their matches were too far away, they were Christians being matched with other faiths, etc. All of those things can be fixed with adjustments to the match settings and quite often, especially if a member is near the end of their subscription, a CS agent can extend the subscription, at no charge, so the member can determine if the fixes worked for them.

     The philosophy is, it is better to keep a customer you already have than to find a new one.

     Let’s face it, eH isn’t for everyone and, for too many reasons to mention, doesn’t work in every single case. But every piece of information a CS agent can get about how or why the system failed is a step toward correcting the deficiency. Before you blast me with ‘they never fix anything’, consider that a few years ago eH didn’t offer payment plans, now they do. Once upon a time there was no space for you to write your own responses to the first questions, now there is. Several improvements to the service have been made, because an overwhelming number of the members cited this reason or that for closing their accounts. If you’re expecting eH to change overnight, you’ll be disappointed; it takes time, money and information to make changes on a large scale. Some members won’t like the changes made, but they are made to appease the largest number of members. That’s just good business.

     by xeh on Mar 29, 2010 at 6:45 am

217. The simple fact that following a “retention flow” determines whether a rep keeps her job or gets fired is exactly what yaya is trying to say.

     I wish for a magic password that a quitting customer can tell a rep and the rep will reply instantly, “Alright, Ron, I’m going to close your account, process your refund, and delete all your personal information. Is there anything else I can do for you today?”

     by Ron on Mar 31, 2010 at 5:00 am

218. I cannot find an eHarmony phone #.
     I have only used the service for 2 weeks and want a
     refund!Help!

     by Nancie on Mar 31, 2010 at 11:49 am

219. Nancie, the cancellation-with-refund period is only 3 days, as stated in EH’s Terms and Conditions of Sale. If you want to get your money back, you will have to make up an excuse or a story. See our article How to get a refund.

     by eharmonyblog on Mar 31, 2010 at 10:41 pm

220. I cannot get past the 2nd page to become a memeber even though I have comnpleted the questionaire, how do I get past this?

     by Julie on Apr 5, 2010 at 6:07 am

221. I signed with my CC this morning and intended to pay MONTHLY, but you took the YEARLY TOTAL amount.
     I absolutely do not want to be debited for the YEARLY AMOUNT !!!!!!!!!!!!
     I sent already a request for this change/cancellation and got a reference
     # 10040500916.
     Please let me know as soon as possible if evertyhing is OK.
     Thank you in advance,Ginette Haas

     by Ginette HAAS on Apr 5, 2010 at 1:59 pm

222. Ginette, you need to call 1-800-951-2023 RIGHT AWAY! If you wait more than three days, they may not be able to help you.

     by xeh on Apr 6, 2010 at 1:02 pm

223. Contact customer care toll free at 1-800-951-2023 seven days a week, twenty-four hours a day. This is the real number!!!!!

     by Anonymous on Apr 12, 2010 at 2:25 pm

224. The CS number isn’t 24/7 anymore. It is still 7 days a week, but it is no longer available between midnight and 4:00 a.m. Pacific time.

     by xeh on Apr 13, 2010 at 5:28 pm

225. i signed up for 3 months with no intention of resigning as i found EH to unsatisfactory. EH however took it upon themselves to take another one month subscrip;tion fee from my account with my consent and now i am fighting to get it back. i am considering media attention for this company, anyone want to join me.

     by MAGGIE on Apr 19, 2010 at 6:47 pm

226. oops, i meant to say they took an extra one month WITHOUT my consent!!

     by MAGGIE on Apr 19, 2010 at 6:48 pm

227. Maggie, did this screen escape your eye when you paid up? http://eharmony-blog.com/1919 That is, before you told them to go ahead and charge your card?

     by eharmonyblog on Apr 19, 2010 at 9:41 pm

228. I am not at all happy with Eharmony. I am getting about 4 or 5 matches per month. From the advertising on TV they make this site look so good. I would never recomend this site to anyone.

     by Sammi on Apr 20, 2010 at 5:55 am

229. i am not happy not when i use your site and ans all qus and you turn me down. for what it is all and why and i called back to find out why but know one ans me.Why?why? do you thanks that i will not jet someone on your site.i do this is becouse i belive that i will be good and the work time i have to go out there to look but now that is so.

     I AM NOT HAPPY AT THIS TIME

     by IG on Apr 27, 2010 at 9:25 pm

230. I am not impressed with This Matching site at all.
     I’ve been a member for a year now and I haven’t had one sincere correspondent yet.
     Just another false propaganda dating site.

     by James Reed on May 4, 2010 at 6:24 am

231. 0800 028 0308 number just worked at 7pm. They continued to take money off my card even tho I havent heard from them since February…..now May! They offered a £12 refund initially I eventually agreed to last months payment of £24.95 just to get the matter closed! Absolute robbers. Never again. Thanks for the number.

     by ange on May 13, 2010 at 11:16 am

232. Thank you so much for posting the 800 consumer help number for E-Harmony. I needed to help my daughter, who has some learning disabilities, cancel her subscription – a one year one at a cost of more than $200! – before the 3 day “cooling off” period ended. I couldn’t believe that E-Harmony’s Terms & Conditions suggested sending it by mail or telegram – for an online site! It did have a link to their standard online comment screen, but unclear that would actually be cnosidered cancelling within the 3 day window. Luckily, with the 800 number, we were able to get it cancelled within the deadline. Although we had to endure a consumer center rep trying to “resell” the service.

     by A Mom on May 21, 2010 at 8:11 am

233. I cannot get into my membership site, would you please help me? You make it very hard to call you or anything else, there is something wrong here and I see a lot of complaints., I think you better look at this and straighten this out or you will lose business.
     Camille Stanley

     by Camille Stanley on Jun 2, 2010 at 6:16 pm

234. I think the EH should require a photograph for every member. I don’t want to appear shallow and ask for a photo when there isn’t one and then if I see there is no physical attraction, disconnect. Since this site doesn’t allow you to browse or find your own matches, then the least they should do is require current photos before they post your profile.

     by rac on Jun 7, 2010 at 3:58 pm

235. @rac, excellent idea.
     I would also require two more things -

     First, two pictures – close up face, and full body.

     No eyeball, cut off just above the chin, in group of 400, behind a giant red cedar peeking out in a Halloween mask… or some other create way to disguise self.

     If the member is so insecure as to be unable to post a photo, they should not be in a relationship. Work on their self-esteem first.

     Second, the two primary pictures must be recent, as in two to three months, not high school prom…

     by john on Jun 7, 2010 at 8:07 pm

236. Excellent John. Now who can you talk to about these ideas? It’s amazing that I had to Google EH Customer Service to find a phone number. If they are a reputable site, they should promote Customer Service. I am disappointed in this site so far. The past month has brought no decent matches. I’m glad I signed up for 3 months only. I doubt I’ll renew.

     by rac on Jun 7, 2010 at 8:14 pm

237. Rac, call them and tell them this is the top reason why you will not renew, and why you’ll tell twenty people not to join them. That would get their attention.

     by eharmonyblog on Jun 7, 2010 at 8:33 pm

238. Good, am glad you are not eH, they are crooks! I take responsibility for signing on and not reading the FINE print, most notably that there is no way you will get a refund unless you go to their office which is at a non published address, stand on your head in their imaginary foyer, write 100 times “I will not complain that all the men you send to me are a)fat b)short c)illiterate” and then give them a post dated check just in case they decide to screw your account in error after the fact. Yeah, I ‘m a little bitter.

     by Michea on Jun 9, 2010 at 6:46 am

239. I just spoke with a nice young lady in Customer Service who says that the members have a right to not post their photos. There is nothing they can do about it. BUT what really got me upset is that this site is like all the others that allow you to get matched up with and view non-members- AND YOU DON’T KNOW THEY ARE NON-MEMBERS AND CANNOT GET ANY CORRESPONDENCE FROM YOU. So if you like someone and you communicate with them, and they don’t respond back, you won’t know if its because they are not interested in you OR if they are just not a paying member and cannot receive any correspondence. I really thought this site would be different and have higher standards, but obviously not.

     by rac on Jun 10, 2010 at 5:29 pm

240. My name is Rebecca(Becky) Hoekstra & I wrote to you asking you for help in finding a boyfriend but I got a card from you stateing that you couldn’t help me. I also sent you my profile. Do I get it baack or what? Please let me know.
     Address: Miss Becky Hoekstra
     1000 Hazel St. Apt. 1C
     Pella, Iowa 50219

     by Anonymous on Jun 13, 2010 at 11:39 am

241. I would definitely be willing to join a public site saying how dissatisfied I’ve been w/ eharmony. It’s not that I didn’t get any matches at all, it’s that they billed me over and over w/o my consent. I was careful to be sure the auto-renewal was not on, but mysteriously, I was just charged ONE HUNDRED AND NINETEEN dollars! When I called to talk to them, after finally finding an 800number by searching the internet, not their site, they said they couldn’t help me. The rep said that he’d have to put my request into a different dept, one that works only by email and never by human interaction!
     Worst experience ever! Borders on internet scam w/ the way they take your money and loop hole their way out of it no matter how hard you try to get help!
     Seems that bad publicity would be the only way to help ourselves, anyone know of any way to do this?

     by Eri on Jun 16, 2010 at 12:15 pm

242. Eharmony was the only dating site featured in an article that TIME magazine did on the 5 worst internet sites! Terrible!

     by Eri on Jun 16, 2010 at 12:19 pm

243. This article?
     http://www.time.com/time/specials/2007/article/0,28804,1638344_1638341_1638336,00.html

     Well, it is three years old, so it is not entirely fair to reference it. eH has made some changes since then but it is not like their assessment isn’t still accurate as many of those changes have yet to remedy the main problems (and have created new ones).

     by SingleGuyInNC on Jun 16, 2010 at 1:04 pm

244. I have just contacted BBC Watchdog to try to highlight this SCAM….. So many unhappy, lonely people who are overcharged and can’t get there money back.

     Good luck Watchdog! Your set a challenge!

     Regards
     Angela Wilson

     by ange on Jun 16, 2010 at 1:14 pm

245. Just called the 800-951-2023, automatic message said they were having high volume of calls and invited me to call back at a later date. I listened to the rest of the message and was finally given an option to reach a department. Instantly was connect to a real person. High volume of calls so call back later? BS. They really don’t want people calling in.

     by eharmony sucker #941 on Jun 23, 2010 at 9:05 pm

246. I think you’re missing a few digits on your sucker id #.

     by eharmonyblog on Jun 24, 2010 at 7:33 am

247. whoever you are very funny

     by Anonymous on Jun 25, 2010 at 6:59 am

248. if you use credit cards you are an IDIOT get a hold of yourself!

     by Anonymous on Jun 25, 2010 at 7:02 am

249. Just called the 1-800-673-3548 number and spoke to a person who said they would cancel my account, and discontinue future charges. I hope this really works. Has anyone else had this experience? What a total rip-off.

     by ajax5729 on Jun 26, 2010 at 7:42 am

250. It appears this outfit is one of the 1500 is operating under a basement of a run down building. If I only know where it is located, I may file a complaint with that State’s Attorney General, Federal Trade Commission and US Senate committee responsible for guarding consumers rights.
     They are many vultures in the society an this is one of them! Thank you for letting me post this. If nothing else, it makes me feels a bit better!!

     by John Doe on Jun 26, 2010 at 5:15 pm

251. John Doe, you’re welcome. eHarmony’s business addresses are here: http://eharmony-blog.com/1953 , and the official website of the US Senate Committee you are referring to is http://judiciary.senate.gov/about/subcommittees/antitrust.cfm . We look forward to hearing from you again after you have done as you said and have filed complaints.

     by eharmonyblog on Jun 26, 2010 at 6:27 pm

252. eHarmony is the worst online dating site I have ever used. It has been a few weeks with no matches and there is no way to search like the other sites. And then you never know who is a member and who is just surfing as a freebie

     by rac on Jul 2, 2010 at 6:22 pm

253. @rac, how many dating sites have you used?
     . . .
     There are over 6,000 dating sites. So your sample size would have to be at least 361 at +/-5% confidence interval at confidence level of 95%.
     . . .
     So.. How many sites have you tried?

     by john on Jul 3, 2010 at 11:43 am

254. I have tried the free weekend and it has been over and I keep getting emails. I can’t get eharmony to STOP sending me the profiles.
     It is not fair to others to keep my profile up when I can’t answer and only answer if I join.

     by I'm done on Jul 10, 2010 at 8:12 pm

255. i will be take legal action with your company for fraud so i would like to cancel my subscription a.s.a.p.

     by corey on Jul 14, 2010 at 5:33 pm

256. Thanks for sharing your blog. This is an excellent blog. I am full of interesting.

     by Air Jordan shoes on Jul 15, 2010 at 6:28 pm

257. I am hoping that I get a refund. They matches they gave me were of no interest to me.

     by TAC on Jul 16, 2010 at 12:57 am

258. I paid for 3 months and for the past three weeks eh won’t accept my password. I’ve tried to get a new one and contact ehsupport all to no avail.They won’t answer my emails and I have no way to get in touch with them as they won’t accept my password that worked just fine for a month or two.What gives, they keep emailing me matches but I can’t get to my home page. Help,I feel like I”m getting ripped of. In fact I am because I can’t even find there phone #

     by bobsully on Jul 19, 2010 at 5:13 pm

259. [...] Hello! If you're new here, you may want to read our Introduction and why we have no advertisements and why we are 100% unofficial.• Stumbling in eHarmony? Read our EH Troubleshooter.• Need a look-over of your profile? Ask our readers for help.• Complaints with your EH account? EHB is on your side.• Got something to say? Start a new discussion.(Our favorite eHarmony Host Kate today reveals never-before-official tricks on Match Settings for religion. It also adds official information on the site’s uber-secret religiosity filter) [...]

     by Tips and tricks: Religion settings • eHarmony Blog on Jul 22, 2010 at 4:42 pm

260. what happens if you cannot complete the questionnaire? I have answered the first question 4 times and the notice that I have to answer question 1 needs to be answered. I cannot understand why they keep asking to complete a question I have already repeated 4 times!

     by alice on Jul 23, 2010 at 1:24 am

261. Start a court action with signatures.

     by Ray K on Jul 28, 2010 at 5:56 am

262. you send me a free week andi cannot finish the installation and time is running out i really would like to go on this dating program please help me thank you

     by michael griffin on Jul 28, 2010 at 6:42 am

263. eHarmony.com, I’m desperate to fill out the last question # 6 please help me please! The last question: How important is the amount your match drinks? “It will not take my answer” please help me!

     Rusty Rafik

     by Rusty Rafik on Jul 30, 2010 at 3:49 am

264. I thought it was a free trial, free without pixs, hmmm, now I see why it’s free. I did not want my full name showing. Help me, if I went up at all.

     by Deborah on Jul 30, 2010 at 4:40 pm

265. THANKS A LOT FOR PROVIDING THESE PHONES NUMBERS. I WAS FUSTRATED TODAY , FOR I COULD NOT FIND A WAY TO CANCEL MU ACCOUNT WITH E-HARMONY. CALLING THEM JUST TOOK A MINUTE

     THANK YOU

     by ALAIN RAMOS on Aug 3, 2010 at 9:06 pm

266. Rusty, questionnaire problems can be fixed by a CS agent, just call 1-800-951-2023 and tell them you are having questionnaire issues.

     Deborah, a call to CS can also solve your problems; they can take your last name off the profile that shows to your matches, give you suggestions for your profile, and make sure it is showing what you want it to show.

     by xeh on Aug 4, 2010 at 9:20 am

267. I am a gay male christian who was looking for a serious relationship. This company after reading it further doesn’t promote stats for gay/lesbians but does for heterosexual’s. It does not serve a good purpose in our community, at all. The service I have recieved is substandard.

     If anyone would care to meet me at church, let me know. My email is gaychristian2010@aol.com. I live in Los Angeles. God Bless all who work for e-harmony. I would want your conscience.

     by Charles on Aug 7, 2010 at 12:47 pm

268. E-HARMONY..

     I WOULD (NOT)WANT YOUR CONSCIENCE !

     God Bless Us All !

     by Charles on Aug 7, 2010 at 12:51 pm

269. I need to contact you because I would like to rejoin on your new offer, but I am wondering if I can use my old email and name and application. Can somebody help me? How can I contact eHarmony?
     Thanks,
     previous member Regina Lebowitz, rec11201@yahoo.com (Lola4u)

     by lola47 on Aug 10, 2010 at 3:56 pm

270. I can-not contact eharmony to cancel. The phone number given is a betting shop. The only way to get out is to cancel credit card debits. You join for a month and eharmony thinks it for life. its a good way to skim your account. Just to let you know I think its a SCAM.

     by Ray K on Aug 16, 2010 at 6:07 am

271. Eharmony reset my account out of the blue & for no apparent reason. When I asked them about why? and could they reset it they kept responding telling me that my query had been sent from an email not linked to my account (which was not so). These requests went back and forwards about 6 – 8 times and resulted today in me receiving an email telling me that they(EHarmony) had CLOSED my account. For which they say they do not need to disclose why!
     My sons purchased my membership for me as a ‘USA mother’s day prezzie’ for me – their dad died 12 years ago & they worry for me! It still has a few months to run & they say they don’t refund membership costs!!
     HELP! Can someone please tell me what I can do to at least reclaim my sons’ money – I was in the middle of communicating with a number of matches & all just wiped out when my account was reset!
     What can I do to receive justice?

     by heather on Aug 18, 2010 at 5:33 pm

272. Heather, I’m sorry to hear this. Earlier this year a former cs rep came by and gave us insight on “unfair” terminations. Please read http://eharmony-blog.com/12/comment-page-8#comment-100776 &ff . If you have more questions, we’d love to hear from you.

     by eharmonyblog on Aug 18, 2010 at 8:15 pm

273. heather
     re my previous comment on unexplained termination…
     I can see NO VALID reason at all as to why they ‘closed’ my account and AT LEAST would like to get a refund of my son’s money!!
     How can i go about
     a) finding out what reason they had to decide to to close my account? I have taken this as a personal hurt, and
     b) how can i go about getting a refund for the period paid up front for?
     I have NEVER done any of the stuff they list as ‘not allowed’ beyond requesting them to ‘please sort out the problem for me’ … that they caused by ‘resetting my account’ in the first place!
     What recourse do i have to reclaim my subscription?
     thanks to any & all help & advice

     by heather on Aug 19, 2010 at 6:17 am

274. I, too, am getting a run-around from eHarmony. I questioned why I was no longer being sent new matches. After that, a customer service rep. reset my questionnaire, stating that by redoing it, the answers may help better taylor additional matches for me. I expressly requested they not do that until I had the time to complete it, but they did it anyway. I finally completed the reset questionnaire, today, and submitted it. Now they are telling me that I have to take out a subscription. THE FOUR MONTH SUBSCRIPTION I TOOK OUT ISN’T EVEN EXPIRED YET. A representative, responding to my fifth or sixth email in a discussion thread (with the same Incident Report #) states that there is no record of a subscription for the login information in my email. I just logged back in to prove to myself that I was a former subscriber and that the information was still valid. I have sent a final request to eHarmony for them to correct the situation, once and for all. I explained that I will copy the last email to a supervisor or corporate manager, if I can find one. Guess what — I can’t. After reading some of the blogs on this site, I now understand that they are a shady bunch, at best, and I would appreciate any hints on how to cancel the rest of the subscription without being obligated to fulfil the payment requirement. If they are going to play dirty pool, then I don’t plan to fund that game for them. Can anyone offer any advice? I would greatly appreciate it. Thank you. Bruryeh

     by Bruryeh on Aug 21, 2010 at 5:03 pm

275. Contact Office of Attorney General of United States, Eric Holder. US Senate also has a subcommittee that protects its consumer from fraud. Please contact your US Senator either in your city or their office in Washington, DC. Let these “bull dogs” go after these “vultures”. In my case, I paid through AMX and complained to them, they refunded me in full and they went after E-Harmony and got full credit from them. There always is more than one way to skin the “cat.” Hang in there! Keep the faith! Good Luck to you.This too shall pass!Please write me via an e-mail if you like. Thanks.

     by John Doe on Aug 21, 2010 at 9:47 pm

276. I want to delete my profile from email eharmony as my subscription is over. How do I do this?

     by Samantha on Aug 22, 2010 at 8:33 am

277. Samantha, read how to delete eharmony.

     Bruryeh, give them a call. The phone numbers are in the above article.

     by eharmonyblog on Aug 22, 2010 at 4:51 pm

278. Just contact you credit card company or your bank and tell them they failed to deliver the product and their services are fraudulent. You Credit Card company will get up to 90 days of your money back and lodge a fraud complaint against the company. After enough complaints the company will lose its ability to do credit card transactions

     by Bryce on Aug 24, 2010 at 2:53 am

279. I cannot get “help” on EH website. It asks me to log in but then nothing happens.

     by stacey on Aug 29, 2010 at 5:22 am

280. Dear eHarmony,

     Your website service is not to my liking. I’ve tried your service once before and it took me less than 12 hours to see why I discontinued it the last time after only a very short introduction then as well. Please UNSUBSCRIBE me, my account and my email address from any further contact or usage from your clients or website service. I can assure you, I will not make this mistake a 3rd time. Just so there won’t be any confusion about completing my request, I have provided my account user name (email address) and password in full view for you to refer to in an effort to assure me this will be taken care of, preferably effective immediately.

     Thank you for your prompt attention concerning this matter.

     Gratefully yours,

     Keith R. O’Neal
     Account user name: thekroznest@hotmail.com
     Password: ynomrahe

     by Keith ONeal on Sep 4, 2010 at 8:37 am

281. Free Promotional weekend! Try us out. Baloney! No pictures/images of the individuals you may be interested in. None! A trial, a tryout should give full information including images. What BS.

     by MARY R on Sep 4, 2010 at 1:12 pm

282. The eHarmony web site is not consistent as follows:

     1. Sometimes it Closes matches and sometimes it Archives them.

     2. Exchanged emails between matches sometimes show up and sometimes they just vanish.

     3. Periodically new matches just vanish and then re-appear a month or so later.

     4. There is no email customer service provided on the eHarmony web site.

     Overall a very poorly run organization.

     by RGreen on Sep 6, 2010 at 8:47 pm

283. I just realized my account had auto renewed for 3 months. I figured it was going to auto renew for one so I was surprised to see they had pending charges for me to use the account til November. I called one of the 800 numbers and with hesitation I got them to just charge me through the end of Sept. They will be letting BillMeLater know. The lady I talked to was very nice but said “we have 12,000 new people sign up everyday.” Ok, then you really don’t need my $40 each month.

     by H on Sep 9, 2010 at 10:50 am

284. you pay eharmony $40 a month? wow. i’ve just paid 4 months for 30 bucks.

     by jackson on Sep 9, 2010 at 12:45 pm

285. - I had to join for 3 months and my last month has been: 75% matches without photos and most of them shorter than me. I’m a 5’10″ female, do you think I’m looking for a 5’7″ man?
     _ Why do they not advertise contact info. directly to the compnay?

     by kim on Sep 10, 2010 at 1:28 pm

286. I went to access an e-H e-mail when the screen became a dark grey and I was no longer able to acess the page-page error was displayed. Is this common and will I ever get to respond to Ted???

     by valerie on Sep 17, 2010 at 12:40 pm

287. Oh, by the way. What is the # for e-Harmony? I can’t call to cancel or report a page error technical error.

     by valerie on Sep 17, 2010 at 12:41 pm

288. Pat,
     Thanks you the help with a refund from eHarmony. Your comments and others really helped me.
     JQJ

     by Anonymous on Sep 27, 2010 at 11:36 am

289. I joined and paid for 4 months hoping to find a nice lady to share my life with. I have had NO response and NO way to find out WHY !!! I feel like I’ve just been screwed lookin for love !!!!! Pencil me in for a class action law suit !!!

     by Tom on Oct 2, 2010 at 8:46 pm

290. I just signed on with a paid membership…the seach is not giving me ANY of my seach criteria…it keeps logging me out everytime I clck back to search results…there is NO customer service contact info ANYWHERE on the website..the matches they are sending me are NO WHERE NEAR what my preferances are..if I can find a way to cancel immediatly i will!

     by handyman on Oct 6, 2010 at 4:32 pm

291. I was trying to use the free time period that is being advertized. I use to be a member and have been gone for about 1 1/2 – 2 years. I have been trying to get established again on your web site for the rest of the free time. I’m not sure what else I should do to get that done. I updated my photo and some of my profile.

     by susan kelley on Oct 8, 2010 at 12:53 pm

292. I cannot find out how to close people out of my listing that I am not interested in. It just clogs up the ones I am interested in. Also how to you get to just the ones that have responded. HELP HELP I am lost in there mess of muck.

     by Bill on Oct 8, 2010 at 9:12 pm

293. I randomly came across this site while searching for a Customer Service number for eHarmony. Thanks for posting this information.

     I am relocating and I could not change my location, because of relyID. The customer service rep had to change it on their end, so I really needed to get a hold of them. I wanted my profile to reflect where I am relocating to. Thanks agaon.

     by Chris Allen on Oct 15, 2010 at 2:04 pm

294. I unsubscribed over 2 years ago and they keep sending me shit. When I ask them not to , they say they have no account with the associated email. No shit you dumbfucks, so stop sending me your fuck shit bull cock crap!!!!

     by PISSED OFF on Oct 20, 2010 at 7:23 pm

295. PS: I HATE YOU EHARMONEY. YOU SUCK!!!

     by PISSED OFF on Oct 20, 2010 at 7:25 pm

296. If e-harmony would only ask what it would take for me to become a paid subscriber I would finally be able to ask them how to re-do the profiling/personality quiz thingy I did. I thought, until I read all these complaint comments, that I wanted to re-take the personality quiz for matching then join But thanks to all your comments I don’t think I want to join a company who doesn’t make customer service a priority.

     by Searching on Oct 23, 2010 at 9:02 pm

297. I tried to join e-harmony in early 2008. I had left my husband more than a year before and was in the process of a DIVORCE. I was honest with the questionnaire and put that I was still married and they blocked me from getting an account. Now, more than 2 and a half years later they will not let me set up an account because of my marital status which changed over two years ago…Way to go e-Harmony, NOW THAT”S CUSTOMER SERVICE. I have been trying to find a toll free customer service number to contact them but still have not been able to….I think I like singlesnet.com at least you don’t have to pay to meet people if they are already a singlesnet customer.

     by Cory on Nov 1, 2010 at 12:00 pm

298. I just spent the time to fill out their profile for the FREE weekend. When I tried to contact a lady I recieved the Money has to be paid to see a photo or send a message. Doesn’t seem to be FREE to me. What a bunch of B.S.

     by Don on Nov 5, 2010 at 4:25 am

299. This is madness – this is supposed to be a “relationship site” yet my matches are so diverse socially – occupation status so incompatible – educational backgrounds at complete ends of the spectrum – I know that it is supposed the be matching on qualities but social/educational/professional similarities are necessary to a certain degree to be able to understand eachothers worlds. I’m not really going to be able to have a close relationship with someone who comes from a totally different professional stance – ridiculous they just seem to be matching me up with anyone within the age and location specification – total wast of time – very dissappointing…..

     by J on Nov 14, 2010 at 8:00 am

300. Even without a picture, within a day or so I had more than 60 emails. Yes, there is a charge to respond – which I never used.

     Account automatically renewed without your consent. They hold your credit card info and simply renew without asking and hope you don’t notice. This was done yesterday.

     There is no telephone number for customer support on their website – you basically are sent in circles.

     There is not option to discontinue account on the website.

     Thanks to this site I was able to talk to a customer service agent. I do have a notification of a refund and a client number today.

     Be assertive – don’t get into side conversations. Keep on saying “Thank you, I am not interested – I am looking for my refund.” Broken record style. Short simple and directed.

     You will be refunded the remaining account. I have a full refund since I was billed yesterday for a year of service and was able to contact them. They will bill you for the months you used the account with the renewal. This sounds like a complaint for the Better Business Bureau or consumer site.

     Thanks so much for the telephone information service.

     by Northern Girl on Nov 14, 2010 at 3:19 pm

301. I logged in and was on the 2nd page of the questionaire. I answered all the questions but it won’t accept them because it said I need to answere 1,3,5, and 7. Please tell me what I did wrong because I can’t go any furter.

     Thank you
     Denise Sarro

     by Denise Sarro on Nov 14, 2010 at 9:35 pm

302. eHarmony is a big farce. The matches I get live hundreds of miles away, not what I signed up for. They obviously don’t have a user base to work with. Such a rip off and waste of time. Too bad they don’t have a means to communicate to their support staff via email. I guess they couldn’t handle the complaint volume.

     by KT on Nov 20, 2010 at 7:26 am

303. What the hell is going on i keep on trying and this site is not working i answer question on friday nov ,20 2010 on the free weekend and i feel like i am getting the an run the block . i just want to go to my site the reason why is it i asked my friend to help me out with a date i feel i want to give up because there are too much bullshit to get on the site . You have to know what you are doing i know what I am doing. This site just sew with people that do not the balls to meet new people and i give my master card information on this site and eharmony is giving me more over a run around the block .

     by lexina on Nov 21, 2010 at 11:56 am

304. What the hell is going on i keep on trying and this site is not working i answer question on friday nov ,20 2010 on the free weekend and i feel like i am getting the an run the block . i just want to go to my site the reason why is it i asked my friend to help me out with a date i feel i want to give up because there are too much bullshit to get on the site . You have to know what you are doing i know what I am doing. This site just sew with people that do not the balls to meet new people and i give my master card information on this site and eharmony is giving me more over a run around the block .

     by lexina on Nov 21, 2010 at 11:56 am

305. Lexina – if you can’t even write a coherent paragraph or even sentence for that matter, just who exactly do you expect to meet? Were you drunk when you wrote it or just didn’t give a crap to read through before posting?

     by Vicki on Nov 23, 2010 at 9:50 am

306. please help, have just signed in but after reading on here i want to close everything , i have not given my bank details or anything yet thankgoodness but i want to end all contact, how do i do it, I can’t find anyway on here to do that or seem not to be allowed.
     Thanks

     by izzy on Dec 5, 2010 at 5:40 am

307. Thanks so much for this website! The phone number worked great, I was connected to a rep within a minute, and my account was successfully closed with a full refund (within the 3-day period) five minutes later. I can’t stand when companies deliberately hide their contact information and just give you the runaround – I think resources would be better spent creating a product that’s more acceptable to their customers, rather than devoting them to retaining customers against their will!

     by N on Dec 7, 2010 at 7:16 am

308. I am a Canadian and have more than one problem on this site.
     First…it wont let me log in ….and I have paid my fees.
     No matter what I do it says everything is invalid.
     When I write an email to the customer service…it just gets dropped.
     The matches it used to send me were just so distant no matter how many times I tried to put in the 50 mile radius it would be impossible for reasonable dating.
     While it was letting me log on if I wrote a message of more than five sentences the whole thing got dropped.
     Now I want to cancel but I wonder if I can even do this as I cant log in.,
     Anyone have any suggestions?

     by Mary on Dec 25, 2010 at 8:49 am

309. does anyone have a recent phone number for e-harmony from Canada.

     by Mary on Dec 25, 2010 at 8:50 am

310. Mary, eHarmony Canada’s number is 800-390-3548.

     by Allan on Dec 25, 2010 at 6:06 pm

311. Eharmony corporate phone number:

     626-795-4814

     by mike on Dec 27, 2010 at 7:31 am

312. eHarmony is worse than meeting in person,a monitor shows no expression.

     by frustraed on Dec 28, 2010 at 12:29 am

313. Dear Vicki – Lots of Homelanders and Internationals are having a hard time with the service which is prepaid on a monthly basis.

     The service provides no information on problems, refunds and automatically renews subsciptions without notice – you have to catch them within a 48 hour period.

     The site also dumps 30-50 people based upon your initial “interview” every night. Then you are pay again to talk to your potential partner.

     There is frustration with ethics and costs and THIS IS WHY THIS SITE EXISTS.

     So be nice.

     by Northern Girl on Dec 28, 2010 at 1:07 am

314. My account renewed 2 days early and I didn’t want to renew. I.tried to.cancel but it is still making me pay for a.second month. I really don’t want another. Mo

     by kj on Dec 28, 2010 at 4:12 pm

315. this sit is a big joke…and they will collect and use your information…BEWARE!!!!!!! THIS IS A JOKE SITE. they are out to get your personal information and money!

     by Anonymous on Jan 1, 2011 at 4:37 pm

316. From Suzan and Williams/Appeal for Assistance.

     Dearest One,

     We are Suzan and Williams Alfarouk from Sierra Leone.We are writing you
     from Rep of Cote ‘Ivoire where we have been taking refuge after the brutal
     war and murder of our perants by the rebels during the renewed fighting in
     our country. Because of the war our late Father sold his shipping company
     and took us to a nearby country Cote d’Ivoire where he deposited US$18,
     300, 000.00 Million in his foreign account with one of the bank here in
     Cote d’Ivoire Pls, we got your profile from search site and due to the
     courrent political sutuation in Ivory Coast we are seeking for your
     assistance to transfer this Money and also relocate to your country to
     further our study and we are willing to offer you 15% of the total sum for
     your help. Please,Kindly contact us on this e-mail addresse
     (willimassuzan@cantv.net) for more details.

     Best Regard

     Suzan and Williams.

     by suzan on Jan 3, 2011 at 7:47 pm

317. Beware of a man called Wayne Nelson Crockin from Pasadea, MD. He is an CONVICTED FELON, as well as a liar.

     by 410storyteller on Jan 4, 2011 at 9:03 am

318. can anyone tell me what does close match means please, i tried to look up their phone number and its giving me a big headache

     by Anonymous on Jan 13, 2011 at 12:45 pm

319. what does close matching mean, i tried to contact them and its giving me a headache

     by danny on Jan 13, 2011 at 12:46 pm

320. Danny, to close a match means to permanently block any communication or responses from that match. Your match can still see your photos and review your past communications though.

     by Allan on Jan 13, 2011 at 3:46 pm

321. I have tried to call so I can cancel my contract but I must not have a good number. Can someone send me a good number .

     by Linten on Jan 17, 2011 at 9:39 pm

322. I can’t even answer the questions I want to-because there is no “send” or anything?? Ane then to top it all off-there is no way to contact a customer service rep- What a rip off site- Wish I had known–if anyone knows how to send answers to questions-plz let me know- I’m not retarded-I’v looked and looked-then resorted to direct email but that only lead me to another wrong way–where it seems all their roads go!!!!

     by BECKY on Jan 21, 2011 at 4:39 pm

323. I have tried lots of promo codes (from several websites) and none work. I talked with eharmony customer service. They tell me that only promo codes sent out by eharmony work, ever. On several websites people have said that the promo codes they used have worked.
     Have anybody found promo codes for eharmony that work? (for a cost less than their $19.95 promotion).

     by computerjockey on Jan 24, 2011 at 10:26 am

324. A reply to Message 322. Becky,
     I’m not certain whether you are talking about this website or the eharmony official website. If you are talking about this site, I get a Post button at the *VERY* botom of this page to click on to post. If you don’t have a Post button your wepage options may be set to not allow certain content to be shown (such as click buttons – like the Post button).
     When you go to the eharmony sign-in page if you get a message like: certain content cannot be shown for security purposes. Do you want this content to be shown?” then click on yes. You may need to change a setting in the Security Settings page in Control Panel to allow all content to be shown.

     by computerjockey on Jan 24, 2011 at 10:36 am

325. i want to stop charging my credit card because I didn’t authorize u to conitnue my subscription with u. I see you already charge me for january.

     i want you to stop charging now.

     by Valery Alexis on Jan 24, 2011 at 5:26 pm

326. I just need help navigating EH. I want to send the five “get to know you better” questions and can’t find the send button! Sounds dumb, and I’m not, but can anyone advise?!

     by Susan Sonzogni on Jan 26, 2011 at 8:08 am

327. 800-951-2023 is the customer service number I used. I tried to use promotional code and there was nowhere to enter it, so I called the # above and they GAVE me 3 months for 59.95!

     by km on Feb 13, 2011 at 9:23 am

328. I cant pay via credit card on my computer as the number four is not working and I have 3 fours on my card. Could someone ph me on aust 02 6036 3735 and I can pay via credit card over the phone. thank you

     by Patti on Feb 14, 2011 at 4:41 am

329. Please, don’t get me wrong. I am very easy to get along with and am a very outgoing person.
     I haven’t really had much luck with eharmony. I live in Mississauga, Ontario. I have been getting matched with men in the United States (a couple of guys in Australia). Not very practical. How come, now that my membership is up for renewal, all of a sudden all of my matches are in the GTA? Could this be to get me to renew my membership?
     Not impressed with the results.
     Paula

     by Paula on Feb 27, 2011 at 4:56 pm

330. I am frustrated because I have been a member since 2007 and haven’t received ONE NEW MATCH since then. And then I only got like three. This is a rip off and a scam. I don’t have a lot of strenuous requirements and I refuse to believe they can’t find ONE match compatible for me. I just paid again for this month and I am PISSED because they don’t seem to be working for me, only taking my money. Surely there is ONE match out there. Then there is no one to help you on the site and that is not fair to paying customers. What do I do? Has anyone else experienced this?

     by Frustrated Subscribe on Feb 28, 2011 at 7:23 pm

331. Thank you so much for the numbers provided above. Fortunately, my wait was less than a minute. I called just a few seconds ago because I noticed a $50 charge on my account that I DID NOT AUTHORIZE!!! Turns out that during the subscription phase in very fine line there is an automatic service that after your (in my case) one month subscription e-harmony takes it upon themselves to renew your subscription for another month. So you either start dating like they did in 50′s like all our Parents and Grandparents did with no online dating sites or make sure that you read the fine prints upon subscription and turn off or uncheck the option that will automatically renew your subscription. If not, your going to find yourself very angry when you look at your statements and realize that eharmony withdrew money from your account! So back to my phone call, I was LIVID because the Rep. did not want to refund my money. She started yapping about policies and I went ape shit on her! I asked to speak with a Supervisor and like they do at the dealerships she put me on hold and twirled the gum in her mouth around and then came back on the phone and said we will refund you 50% because I see you are a first time customer. NO DEAL, HOWIE!!!! I didn’t settle! I gave her a speech about Karma and then I threw in their that I have a child, (which I really do) how my money is hard eared and how it was an error and unfair and a bit more Jazz and *phew*…. Mrs. Lady gave me a full REFUND. What an emotional rollercoaster. Good luck to you all.

     by Lorenw on Mar 2, 2011 at 8:16 am

332. make sure you plan on being on here 4 a full three months, if you want to get off here b4 then you are out money cause they will keep charging you and it is non-refundable! I will never recommend this site 2 any1!

     by Kari on Mar 15, 2011 at 12:33 pm

333. Video commercial (POP UP) on Home Page is VERY annoying and VERY obtrusive. REMOVE IT or I will not renew… as long as it is on your site. I paid for your service, stop tiring to make more money with such POP UP ADS. Think of your customers… WE DON’T LIKE IT!

     by Reginald on Mar 24, 2011 at 6:46 pm

334. help! got two emails from eharmony today saying that I uploaded a new picture – I did not! Someone is screwing with my account – can’t get into my account – help. thank you.

     by bob on Apr 8, 2011 at 5:55 am

335. This worked perfectly. I got a full refund with little hassle. Thank you for the tips!

     by Kelso on Apr 8, 2011 at 9:36 pm

336. eharmony was such a waste of time. i thought i was going to be matched with some good people. all i got were crazies. when i tried to get eharmony to help out, they were useless. i tried them on 3 different sign ups. never never again would i use eharmony again. i wish they would shut down.

     by dan on Apr 16, 2011 at 11:01 am

337. I found someone i thought would be a nice life partner. We got a divorce one year later and she cleaned me out. I had a big bank account and a lakefront house and a porsche. She made me lose my job and now I’m living in a car that my friend is letting me use. Make sure you get a prenuptial if you marry someone from eharmony!

     by william byington on May 26, 2011 at 8:56 pm

338. Your company does the bare minimum in customer care. It’s a shame that a company with PR like yours is so money and obsessed that they feel the need to trick the consumer. My company strives to provide the best customer care, that is something EH should be working towards.

     by Anonymous on Jun 23, 2011 at 2:05 pm

339. I’m glad this blog is here. I checked it out a while back when i first tried eharmony. coming back a few years later it’s pretty clear eh is going downhill. Back then they respected my “do not autorenew” choice. Now suddenly I get hit with an autorenew charge $30 for a month of their craptacular service I haven’t even logged into all this year, maybe not even the last 12 months. Rat bastards. Had to have a very nasty phone call with them before they finally agreed to refund that to me. None of this 3-day grace period mentioned on the getting a refund page of this blog. Nope, they’re just out to scoop you and make you feel bad for not being married. Stay away, that’s my advice. If you’re still going to try use a pre-paid credit card, because they will screw ya.

     by Anonymous on Jun 23, 2011 at 8:54 pm

340. Love me

     by Anonymous on Aug 19, 2011 at 7:26 pm

341. EHarmony is the biggest scam online! I used to be a member and have met numerous peple since who feel the same way. They ask you to fill in a long questionaire and then completely ignore it. They couldn’t even comply with the distance I was willing to travel to meet someone let alone finding anything I had an interest in. These people should be shut down. A complete rip off. One of the worst experiences I’ve ever been involved with (excuse the preposition at the end of a sentence.)

     by Warren on Aug 23, 2011 at 7:15 pm

342. Thank you for giving the numbers. I’ve been looking for this information quite a while. But it surely take a long time for them to pick up my phone.

     By, Graham

     by Graham on Sep 29, 2011 at 11:47 pm

343. Just a suggestion as an add on to the account. I just cancelled my subscription today after just one day so I suppose I’m lucky but the cancellation process was extremely fast. I understand I’m just one of the lucky ones but this is exactly what and how my situation went.

     The why:
     The day after I signed up for my subscription I went on a date with a long time friend of mine not expecting much out of it. I’m normally very reserved when dating friends because I know of the high risk of ending what once was an amazing platonic relationship. However after giving it a shot I was stunned to find out how many reserved feelings I actually had for this girl! After the date I found myself almost unable to sleep because I had been thinking about possible reasons I had not asked her out previously. Needless to say, after this chance encounter I did not need eHarmony any more.

     The how:
     I called early on a Friday morning. I am actually writing this just five minutes after the call ended so it was at about 10:00am cst. The wait time was only about 5min or so, I’m guessing this was because of calling at a time when most normal folk (those who work days) are actually at work. As soon as the phone was answered and my account was pulled up, I was simply honest and straight forward with my intentions and reasons.
     Me: “I’d like to cancel my account and receive a refund please.”
     Rep: “Well I’d be happy to help with that, but may I ask why you are cancelling after just one day of service?”
     Me: “The day I signed up for my account I went on a date with an old friend and as a show of good faith to her and our relationship and in an earnest attempt to make this work I’m wanting to delete my profile.”
     Rep: “Well I’m happy to hear that you found someone, so congratulations and I hope it works out. I’d be happy to process this for you. Your account will be credited with….blah,blah,blah”

     And that was it! Done and out in under 10min, I was stunned but it happened. I hope everyone else can find something in this that might help them out and is successful in whichever direction that they take!

     by Alexander on Dec 2, 2011 at 8:25 am

344. I need to call EHarmony to help me get back on. I do not recall my old information and cannot get on and I need help. Please send me their phone number.

     by Josie Kerr on Dec 25, 2011 at 9:17 pm

345. The Australian toll free number is 1-800-707-894

     by Damian on Dec 27, 2011 at 2:39 pm

346. i have asked the company to stop sending me e mails since i never sign up , am still getting e mails after i asked and told them it spam and what it reported but they have done nothing about it it makes me sick and very angry since i never sign up for this !!!!!!!!

     by cathy weddle on Dec 29, 2011 at 6:43 pm

347. I’ve moved and have a new location- from the one I had when I originally signed up- but I guess since it isn’t a required field, I can change my billing info but not my location as it appears on my profile. HOW do I do that?? I finally got their 800# (from you-thanks!). I will never sign up with eH again- terrible customer service!

     by valerie on Jan 3, 2012 at 1:26 pm

348. I just called and it was as easy as can be. So here’s how it went:
     Me: Hi, I would like to close my account. Also, I didn’t realize I’d be charged a renewal fee and was wondering if I could get a refund?
     Rep: May I ask why you want to close the account?
     Me: Actually, I met someone so I won’t be needing the services anymore.
     Rep: Did you meet him on eHarmony?
     Me: Yes, I did.
     Rep: Congratulations! Here’s what I can do. I can keep your services on and issue you a 50% refund.
     Me: That’s fine. Money is not really the issue, I just really didn’t want to pay for something I won’t be using.
     Rep: Okay, here’s what I’ll do. I’ll go ahead and give you the full refund and close the account.

     THAT WAS EASY! All of it was true, but still very easy.

     by Anonymous on Jan 4, 2012 at 3:04 pm

349. YOU ASKED ME TO BE HONEST WHEN FILLING OUT YOUR QUESTIONAIRE AND I WAS!!! THEN YOU MAKE IT SOUND LIKE I WAS LYING?? THIS IS SUCH BULLSHIT!! HAVE A LOVELY DAY?? LAST TIME I USE THIS AND I WILL TELL EVERYONE I KNOW WHAT A FARCE THIS IS!!!!

     by patricia on Jan 12, 2012 at 4:59 pm

350. Are people who are not members, able to see pictures and PROFILES of the members?

     by Garry on Jan 18, 2012 at 7:24 am

351. Are people who are not members, able to see pictures and PROFILES of the members?

     by Garry on Jan 18, 2012 at 7:24 am

352. The phone number does no good if you aren’t a member! My wife passed away last fall and I thought e Harmony would be a good way to get back into the dating scene. After spend several hours painstakingly filling out the survey, I finally got to the page where I was to join. After deciding on which plan I wanted, I put in my credit card information and pushed the next page button. Although I had selected a plan that was to cost around $290 (I can’t recall the exact amount) the next page asked me to confirm a charge to my credit card of nearly $350. I tried to use the back button on the browser to return to the previous page to no avail. After several minutes of my not doing anything and trying to figure out what to do next, suddenly I was taken automatically to the next page where I was congratulated for becoming a member of e Harmony. When I got my “congratulatory” e-mail from E Harmony, I replied to it and stated my story just as I explained it here. I further told them that I HADN’T JOINED e-Harmony, I wasn’t a member, I wasn’t bound by its arbitration procedures and any charges to my credit card would be met with legal action on my part. Although I’ve received tons of e-mail from them with potential mates, I’ve received nothing regarding my situation. To date they still haven’t charged my credit card. All they had to do was deliver their service at the posted price to gain a customer. If they have no intention of servicing the needs of potential customers, how in the world can they be trusted to serve the needs of their customers. Good grief, what a way to run a business.

     by Steve on Feb 12, 2012 at 8:03 pm

353. Boycott eHarmony for supporting the misogynistic Rush Limbaugh – you can not find love from those who support Haters

     by robert bruce on Mar 2, 2012 at 11:38 am

354. I urge eharmony to remove all their advertising from the Clear Channel stations. Rush Limbaugh needs to be sent a message that he can’t talk about women and insult women like he did. Whether you’re on his particular show or not.

     by mls on Mar 5, 2012 at 11:19 am

355. I’m very disappointed that E-harmony would advertise on Rush show. His show is hateful and offensive to all women!!! I will not recommend E-harmony to any of my single friends..!!!!Even though I met my husband on this we site…I will not stop until he’s off the air…

     by Nicole on Mar 8, 2012 at 12:19 pm

356. I filled out all the paper work that was asked of me to fill out,and I was told that eHarmony could not predict good matches for me.Then they tell me that this happens from time to time,but with all the people who join eHarmony,you can’t tell me there isn’t a match out there for me somewhere.This eHarmony site is a joke,just someone who wants to make free money.Would I recommend eHarmony to anyone? NOT LIKELY…..

     by DT on May 6, 2012 at 9:39 am

357. July 2012 – 1-877-904-4810 is a US number that worked for me.

     by Anonymous on Jul 13, 2012 at 6:27 am

358. I received a notice from eHarmony warning me about a man i had communicated with that I had been matched with through eHarmony. So, I know that such a report can be made. Now I have a complaint about bad behavior by a match, but I don’t see how to report the man. How do I do that?

     by ConsideratePerson on Jan 22, 2013 at 2:52 am

359. This # worked for customer service:
     1-800-951-2023

     by nt on Feb 8, 2013 at 8:51 am

360. Thаnκs for thе goοd wгiteuр.
     It actuаlly used tо be a еnjoymеnt
     account іt. Lοok complicatеd to mоrе added аgreeable frοm you!
     Howeveг, how could we keер up а
     coгrespondencе?

     by Cecil on Feb 22, 2013 at 8:15 am

361. This was very helpful. I was trying to hold of eHarmony but i could not get their number. I started searching and i end up here. I was charged for two months without knowing my account was on auto renewal. So i called them and they didn’t want to refund none of them. So i told them i know that they can see when i last time visited their website. So she said okay, i’ll refund you one month.

     That worked for me.

     Again thank you guys.

     Junior

     by Junior Smart on Apr 29, 2013 at 7:02 pm

362. E-harmony is the worst dating site on line! They have you fill out a long questionaire, then send you random “matches” that have nothing to do with the content of your responses. They don’t even pay attention to your geographical location let alone common interests. The site is a scam!

     by Warren on Apr 30, 2013 at 6:48 am

363. It took time, tenacity and anger to stop the crap. Glad it is helping.

     by Geneva on Apr 30, 2013 at 7:02 pm

364. i filled out the questions wrong. i would like to start again please

     by nicola on May 18, 2013 at 8:53 pm

365. Though my Fiance and I appreciate EH very much since we met on this fantastic site, we weren’t so happy to find that a year after deleting/closing our accounts that EH was still allowing them to be viewed and receive matches.

     We both had to go in and delete personal info and photos plus a “thank you” in the occupation box so others would know that we weren’t being rude, but were happily attached.

     EH, these activities don’t seem above board and you should stop the practice.

     by JH on May 19, 2013 at 12:53 pm

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Can a computer and a compatibility questionnaire create marital success? Or, are people too complex to match together with computer algorithms? What do the eHarmony TV ads promise? Is a dream life partner for most people only a dream — whose wish-fulfillment makes into a profitable business? Welcome to eHarmony Blog, the first and only [...]more →