eHarmony Advice Host Renee talks about eHarmony being upfront.
Myth #1: “eHarmony is not upfront that some of my matches aren’t paid members”
1. Their slogan is “Review your matches for free”. That would have given you a big clue, right up front.
2. After the questionnaire, most likely, eHarmony presented you with matches. Most likely, you browsed through them before deciding to pay for the membership. Is that a clue or what? (Source)
Myth #2: eHarmony is not upfront about its auto-renewal
1. Right near the end of the questionnaire, members must read and agree to eHarmony’s Terms of Service. Section 13 begins with
In order to provide continuous service, eHarmony automatically renews all paid subscriptions for Services 24 hours before such subscriptions expire.
2. During the subscription purchase process, (a) the purchase page says
Please note: In order to provide continuous service, eHarmony automatically renews all paid subscriptions for Services 24 hours before they expire.
(b) the confirmation page says
At the end of this subscription your membership will renew for only $XX. You may disable this option after completing your purchase on your Account Settings page.
(c) the purchase completion page says
Please Note: In order to ensure uninterrupted service, all eHarmony subscriptions will automatically renew 24 hours before they expired. (This statement is followed by the auto-renewal information for your particular subscription, designating the Term, Price, and Day the renewal will occur.)
3. Accessible anytime, the “Accounts Settings” shows the term, price and day the renewal will happen. The link to disable it is also there.(Source)
Do you agree with Renee? Or should eHarmony improve sending out Membership Renewal Notices or redo its “How to turn off Auto-renew” instructions? Or do you think there is no cure for people who don’t read?