Official answer: How to turn off auto-renew

eHarmony took off the answer on how to turn off auto-renew People have been asking this. eHarmony US’s Help area used to have an answer, but they took it out. (Anybody wanna guess why?) Here is the official answer, found in eHarmony Canada’s Help area:

(Aahhh, couldn’t they have just put a “turn off auto-renew” link somewhere?)

UPDATE: If you purchased a subscription using a payment plan, the ‘close account’ link will not appear on the site until after you’ve made the final payment, i.e., eHarmony has charged you the final payment. In this case, you need to CONTACT THEM to turn off auto-renew. Likely, the rep would try to talk you out of leaving, so be ready.

Warning: We have heard numerous reports from members whose auto-renew turned back on when they changed certain Match settings. The only way to guarantee that they cannot charge your credit card is to remove your credit card from the system. You’d also never have to bother with the steps and instructions below.

To set your membership to expire at the end of its current term, without any future payments, you will need to select the “Cancel My Subscription” link in your account settings. Please be reassured that following these steps will turn off your auto-renew feature so that no further charges will occur.

To turn off your auto-renew:

Log into your account at eHarmony
Select the My Settings link at the top of the page
Click the Account Settings subheading
Click the “Cancel My Subscription” link at the bottom of the page to begin the cancellation process (selecting “Cancel My Subscription” will only turn off the auto-renew feature)
Follow through to the confirmation page

Please click on the image to enlarge.

Upon successfully turning off the renewal, you will receive the following confirmation:

Please click on image to enlarge.

Please Note: members with a current multi-payment subscription can cancel their memberships after the third and final installment has been completed.

If you would like further verification that your auto-renew is turned off you will need to:

Log into your account
Go to My Settings
Select Account Settings
At the bottom of the page you will see your subscription information including when your account is:
1. Set to expire (if auto renew is off)
2. Set to renew (if auto-renew is on)

If auto-renew is off, you will also see the option to “close account” rather than “cancel my subscription”

If at any time you decide you would like to turn your auto-renew feature on, this can also be done from within your account. Please visit “How do I turn on auto-renew” for more information.

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Comments 16

SD_John wrote:
That link now wants to close your account, turn off matching, etc. and not just turn off auto-renew. If anyone knows of any updated instructions to turn off auto-renew, please share!
Posted 07 Feb 2009 at 5:25 pm ¶
Tom wrote:
It does not turn off matching and close your account, I just did it today and all it did was cancel my future auto renew subscriptions. Everything will work fine until your expiry date. I just checked and matching is still set to on, account is still active.
Posted 08 Feb 2009 at 9:46 am ¶
name wrote:
Where the hell is account settings link?
Posted 12 Jun 2009 at 2:10 pm ¶
Anonymous wrote:
My account page dose not have the close or cancell auto renew option ! what in the world ? thier intructions say its there but it is not!
Posted 11 Aug 2009 at 7:08 am ¶
Rich A Pica wrote:
All I am trying to do is close my account. I understand
that I have to pay for what I signed up for. I do not know what my account page is. If it is just logging into e Harmony. My password wont let me in. Not even to answer questions about ladies that have tried to contact me. I have had enough, thank you but no
thanks. I do not want any more help with ladies from you as of now 8-30-09 and I do not wish to be billed
for your service any longer. If you wish to speak with me about this matter please call 1-740-502-3879 thank you very much for your help
Rich A Pica ingo4@att.net
Posted 30 Aug 2009 at 9:43 pm ¶
Steve wrote:
Yep. eHarmony just stuck it to me a few days ago. I signed up for the 3-month deal and then I get this email saying they WILL charge my account for another 3-months. I did not want another 3 months. The only type of companies that automatically charge your account unless you expressly stop them are Porn sites and the such (yeah yeah I know). Scammers like eHarmony are smart these days. They hide within the gray areas between criminal intent and pluasible deniability. Meaning…they can scam us without breaking written law. Ethical and moral laws are another matter but they are not enforceable. eHarmony can put on the contract “automatically recurs every…” but they know human weakness will prevail on a certain percentage of their solicitors and that is profit. Legitimate sites will ask you up front if you want automatic or recurring charges or if you want a one-time charge made. Unscrupulous companies like eHarmony use the “out-of-sight-out-of-mind” tactic on people because they know that we WILL forget over time. Using that tactic gets them another payment. Just imagine how much money they make with hundreds of thousands of people signing up and forgetting after 3 months or so. It’s a pretty effective scam because they use innocent human weakness against us. And because they did put it on the contract they are in the clear with law enforcement. It’s not their fault that we did not read the contract or forgot to cancel the subscription. Again, plausible deniability. Other companies seem to have some ethics and morality built into their companies that’s why they have the choice of “one-time” or “recurring” payment options right up front where you have to choose one or the other to continue. That way you implicitly chose it instead of it being chosen for you by default. In the end I sent my bank a form requesting they block the charge. Then I called my bank and told them about the scam and to cancel my credit card until its resolved.
Posted 01 Nov 2009 at 4:59 pm ¶
JESSICA wrote:
WHY CANT I SEE ANY PICTURES? ANYBODY HELP??
Posted 02 Nov 2009 at 7:05 am ¶
SingleGuyInNC wrote:
Steve:
Would you take the same stance with your phone, utility, mortgage or credit card bill? I probably would if I was billed and my phone stopped working or something like that…but, otherwise…?

I’m not defending eH but if one takes a step back and legally/contractually, I think that eHarmony is very much the same like any other bill that you have. Because it is perceived as a “luxury” we take this attitude. It probably doesn’t help their case that the service in many cases, doesn’t work for us…
Posted 02 Nov 2009 at 11:41 am ¶
Anonymous wrote:
they are criminals

they could clearly state, do you want auto renew, yes or no, and leave it off by default
Posted 08 Nov 2009 at 3:34 pm ¶
Anonymous wrote:
Thanks, this was just what I was looking for.
Posted 29 Nov 2009 at 5:21 pm ¶
Scottk wrote:
Yeah, personally, I think its a very short-sighted view by EHarmony to do this sneaky move, even if they are totally legit in doing it.

(Sneaky in that they do the charge a day BEFORE your subscription runs out. That is rather evil, as no one expects that, even if you DO know you are going to be auto-renewed. Most people plan on turning off the auto-renewal on their last day)

Take the Steve guy above…

Who knows if he would have considered signing up again and continuing his subscription later on.
He might have decided a few months down the road, that EHarmony looked pretty good, and was getting him dates, so he might just sign up again for 3 months, 6 months, etc.

But we know for ABSOLUTELY sure that there is no way in hell he will ever EVER go back to EHarmony now, because of the “sneaky” way they do the auto-renewals.

So EHarmony was able to “take” him for another month, 3 months, whatever…

But at what cost?

He will never pay another red cent to EHarmony, and most likely he will make sure that none of his friends would ever consider signing up on EHarmony either.

Since EHarmony still does it, they obviously believe it makes them more money, than by not doing it, and having the customer sign up again willingly.
Its just too bad it has to be that way.
Posted 29 Nov 2009 at 7:01 pm ¶
GG wrote:
I have been trying to cancel my eharmony subscription but can’t find a way to do so. Under my “my setting” page, I can’t find this “Cancel My Subscription” link at the bottom of the page. It simply summarizes my term of service and my payment type- subscription status. What should I do ?
Posted 20 Apr 2010 at 6:45 pm ¶
eharmonyblog wrote:
If you purchased a subscription using a payment plan, the ‘close account’ link will not appear until after you’ve made the final payment, i.e., eHarmony has charged you the final payment.
Posted 20 Apr 2010 at 7:16 pm ¶
annie wrote:
IF EH DOES THAT OBVIOUS MESSUP WITH BILLING– WHAT ELSE DO THEY DO RE MATCHES?
Posted 08 May 2010 at 2:56 pm ¶
Ell wrote:
Thanks so much! This worked to set it so they will not charge me automatically & can continue using it until my full 3 months are up.
Posted 27 Sep 2010 at 11:02 am ¶
Shirls wrote:
Well, I signed up for 3 months, and enjoyed it….but I followed the advice given above and did it as soon as I signed up 3 months ago, and they did not do an auto-renewal on me. But when I decided to use the coupon code (which comes out to be even cheaper than the 12 -month plan) for another 3 months, the automatically re-activated the auto renewal. So I just implemented the same process (clicking on my account setting, canceled the account). I am still able to use the account as usual until the new paid-through date…..and my automatic re-newal feature is not turned off again. Hope this helps!
Posted 15 Jun 2011 at 9:54 am ¶

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